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25hours Hotel The Goldman
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Reviews (725)
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Reviewed January 26, 2014

Nice and fresh on the inside, a bit questionable surroundings, did not fit the hotel.

When we got here it was just one pillow and one blanket in the room even though it was 2 persons in the reservation.

We ate breakfast every morning of the stay, it was ok, if you eat LCHF, but the bacon was always out! The coffe was of various standards.

Stayed: January 2014, traveled as a couple
Thank Goteborgarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded February 6, 2014

Hello Goteborgan

Thank you for giving us your opinion of your recent stay at our hotel.

I will pass your comments to our housekeeping and service teams to ensure that we can improve our service quality.

Kind regards

Nils Jansen
General Manager
25hours Hotels Frankfurt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

We give an average rating due to the not very attractive location and dusty and small rooms.

Advantages of the hotel:
- intresting design
- good service

Overall, among the 4* hotels we think the Goldman hotel ranks right in the middle.

  • Stayed: September 2013, traveled as a couple
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1  Thank Iv_Ka_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded January 2, 2014

Hello Iv_Ka_O

We would like to thank you for sharing your review of your stay here on TripAdvisor. We will take your comments to provide better service to our guests.

Best regards

Nils Jansen
General Manager
25hours Hotels Frankfurt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

I recently stayed at The Goldman on a business trip after it being recommended by a colleague. The hotel seemed to be in a nice enough, safe, local neighbourhood which was great.

On arrival we were greeted by two - well one just stood there! - seemingly nice girls who then were a bit rude and pedantic and less friendly the more we dealt with them.
We went into our rooms and after our flight, train & tram ride on the hottest day of the year, were dying to get into our cool rooms to rest, relax and chill out. Chill being the operative word. What we weren't prepared for in this stifling oppressive heat, was *shock horror* no air con!! When we realised we were both experiencing this we, no pun intended, hot footed it down to Reception to ensure we'd got this right and there actually wasn't cool air to be found! We were greeted by a be,used Receptionist who didn't really care and offered us one room but informed us that we'd have to pay €130 extra which wasn't an option. Dejected, and sweaty, we gave up.

Apart from this our experience was wonderful as the breakfast and lounge bar staff and service was perfect and what you would hope for and expect - friendly, kind, polite, attentive and efficient. When we asked one of the staff at breakfast for some tips on what to do that morning, he sat with us and showed us on a map where to go, what to do and how to get there. It was lovely and so helpful.

I would probably still recommend the hotel - and insist that you try out the adjacent restaurant for dinner (also called The Goldman but it was there first and is not part of the hotel). We did find it pricey for what we got though which was an expensive oven but maybe those are Frankfurt's prices!

It is also really handy as the tram stops right outside the hotel.

Room Tip: Ensure you request a room with aircon, our lack of it made ours an extremely unpleasant stay as we visited during a 30C heatwave!
  • Stayed: June 2013, traveled on business
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Thank natters1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded January 2, 2014

Dear Natters1979

Thank you very much for your detailed feedback. I apologize sincerely for the negative experiences we created for you. The arrival experience is the first impression you get of a hotel and if that is not positive, the entire stay will most probably not become a memorable experience.

We will take your comments to heart and I hope that you will give us a new chance to show you that our services are usually on a very high standard.

Best regards

Nils Jansen
General Manager
25hours Hotels Frankfurt

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Reviewed December 4, 2013

Stayed here for one night on a work trip. The hotel staff were really helpful, knowledgeable and efficient. The hotel itself is about 10 mins out of town which wasn't really a problem with trams, buses and of course taxi's right on the doorstep (might have felt differently if this trip was for pleasure though) The rooms were clean, quirky and comfortable, this wasn't the lap of luxury for the price it was more than adequate (intentional shaggy carpet, ostentatious 'horse' lamps, puzzles set into frames on the wall.) There were a/c units in the room so not sure what a stay in high summer would have meant. Breakfast was an average affair with the obvious array of cereals and small pastries. The highlight would have to be the bar and cocktails, it really was a show and worth the wait, they were delicious and very moorish!

Room Tip: Ask for a room away from the main road below, it got a little noisy quite early in the morning.
  • Stayed: September 2013, traveled on business
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Thank LondonHolidayBlues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded December 5, 2013

Hello LondonHolidayBlues

Thank you for giving us your opinion of your recent stay at our hotel.

I am glad that you overall enjoyed your stay and had a relaxing time. Thank you for your great feedback regarding the Bar Team. I will pass your comments to them. They do a great job and give their best.

We would be very happy to be your host again at your next trip to Frankfurt.

Nils Jansen
General Manager
25hours Hotels Frankfurt

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Reviewed November 13, 2013

We had a most excellent stay the past weekend while enjoying a relaxing weekend in Frankfurt. The employees were professional and friendly (you must try the cocktails at the bar...so much passion and what a taste!). The restaurant food was tasty also, good atmosphere and welcoming hospitable service.
The rooms most comfortable, cool design, practical and good value. Especial plus to the tea making and quality of tea and tea service setup.

Room Tip: Probably the rooms facing the back - the one we had; is more quiet.
  • Stayed: November 2013, traveled as a couple
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Thank Qaqa1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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