I booked a single economical room in the 4 star clarion collection Frankfurt hotel. I expected a small room and the price was competitive. The room sounded good also:
Our economy rooms are smaller rooms with a single bed and with a desk. These rooms can be booked for a maximum occupancy of one person. Despite the small size, the room has it's own bathroom and features Flat Screen TV, telephone, mini-bar, WiFi Internet, safe and tea/coffee facilities.
Even Iron and iron board.
The photos of the economic single room on their web page is from the normal single room.
So it gives the wrong picture of the size of the room. the room is about 6m2 and has free space on the floor about 2,5m2. so it is a very tiny room.
What the room did not have was a closet, or a wardrobe. or any kind of place to hang up the suits and the shirts. I was here for business and needed to suit and shirts on every day for the three days. When i claimed about this, the manager and booking.com both argued that it was not stated in the discription of the room. This was not a valid reason to offer an uppgrade.
What should be in a hotel room as stadard. Things you do not need to ask when you make a booking. Curtains? electric plugs? Wardrobe?
I feel really cheated, both by the picture of the room which and that a wardrobe is not considered a standard feature in Clarion hotels.
The guy at the reception was friendlly and nice and handelled the situation very very good.
I am not the easiest guy at situations like this.
Also the hotel is clean and nice.
For me it ended so that i took the upgrade for 30€/ night. It was simply not possible get the clothers to look represtative. a 90€ wasrdrobe but i plan still to claim and see if i get it compensated´and an aswer to the question: what can i expect to be as standard in a hotel room? especially in a 4 star hotel room.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Choice Hotels, Hotwire, Hotel.de, Priceline, Agoda, Orbitz, Booking.com, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Clarion Collection Hotel Frankfurt City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Center Plaza Frankfurt
- Center Plaza Hotel Frankfurt