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The Pure
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Reviews (658)
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All reviewswelcome drinktrain stationdesign hotelminute walkhome away from homemain stationquiet streetbreakfast buffetfitness roommy colleaguesmall hotelyogurthotel is situateddouble bedreception areanice breakfastair conditioning
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Reviewed December 11, 2012

Excellent location 2 blocks from Frankfurt Main Train Station yet on a quiet side street so you don't get killed by street noise. Room was spacious and modern though more sterile than cozy. Bathrooms were nice. Flat screen TV. I recommend it.

Stayed: December 2012, traveled solo
Thank 72worldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePure-Dimitri, Leiter Gästebetreuung at The Pure, responded to this reviewResponded December 26, 2012

Dear 72worldtraveller,

We are glad to hear that we could match your expectations and that you enjoyed
your stay with us!

Thank you for sharing your experience on Tripadvisor.

Best regards,
Dimitri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

Stayed here during a 4-day business trip to Germany. The hotel is modern, comfortable & well located, Rooms are not super big but contain everything one needs for a very comfortable stay. Staff is very helpful and eager to help if one has a question. Breakfast is well taken care of. Free internet is a great feature (quite rare in most hotels in Europe). I would certainly stay here again during a future trip (provided the price is ok).

  • Stayed: December 2012, traveled on business
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Thank RCGenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePure-Dimitri, Leiter Gästebetreuung at The Pure, responded to this reviewResponded December 26, 2012

Dear RCGenk,

It was nice having you @ The Pure.

Beside the Italian restaurant around the corner, I believe the Roomers restaurant was one of the culinary highlights we’ve recommended..

Thanks for your words of appreciation!

We look forward hosting you again, on your next trip to Frankfurt am Main..

Best regards/ Groeten,
Dimitri

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Reviewed December 8, 2012

We stayed 4 nights. The first three nights were extremely hot. We complained about the poor a/c. Someone came up to adjust the switch and that we try it on the first night. It got so hot so we opened the window but the street noise kept us awake. In the morning we were told it was an "housekeeping issue" and housekeeping would look at the a/c.The second night we were informed that housekeeping had nothing to do with it, but the problem would be investigated. At breakfast we knew the a/c was problematic in the hotel as other breakfast guests said they experienced the same problem. I wrote a letter to the manager and handed it the front desk. After breakfast I insisted for a reply from the manager; she apologized and moved us to a room on the top floor. Room service helped us move, and a nice bowl of fruit was in the room. Needless to say, the weather cooled right down, but we appreciated the move. Our original room faced the street. With the windows closed you could hear normal street noise but with open windows it was difficult to sleep. The room was clean, with the necessary toiletries, and a large closet. The room on the top floor was much larger with a balcony. It faced the back and was quiet. It was luxurious with the big bathroom and extra space. The breakfast buffet was amazing. It was the best breakfast on our trip. There were all kinds of cheese, the best yogurts, fruit, hot dishes, breads, cold cuts, and specialty coffees on order. It was constantly refilled. The front desk was helpful with restaurant suggestions and with directions. My suggestion when you have a problem is put things in writing. You cool off instead of yelling at the person at the front desk who's heard it all before and is just doing their job. Yes, sometimes management doesn't listen, but I think there may be language or cultural misinterpretations on both sides.

Room Tip: Rooms on the top floor have their own in room controlled a/c. Other floors are centrally controlled.
  • Stayed: August 2012, traveled as a couple
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Thank endearingly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePure-Dimitri, Leiter Gästebetreuung at The Pure, responded to this reviewResponded December 26, 2012

Dear endearingly,

I remember that day. I also remember it was me you handed over the letter.

For sure, it is not a housekeeping issue. For technical failures, it is our technician who is taking care of these problems.

As you mentioned it was a beautiful week, clear sky, hot weather, full house... Is there any other day the a/c would start living an own life!? (grins)

This being said, I would like to thank you for your patient and your flexibility.

We are glad we could manage the situation, and make your stay @ The Pure, comfortable.

Thank you for your feedback on Tripadvisor.

Best regards,
Dimitri

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Reviewed December 7, 2012

A fab hotel with great location - just a few minutes walk from the main station. The reception staff were always very friendly and welcoming, and a complimentary drink. This is a stylish, contemporary hotel where thought has gone into every design element. Room was small but didn't matter, was clean and comfortable.
The breakfast was just amazing - the most elaborate display of fruit, yogurts, cheeses, cold meats, cereals, pastries and hot breakfast too. This is part of the 'Design Hotels' and it comes across in every way. Thoroughly recommend for business or leisure stay.

  • Stayed: December 2012, traveled as a couple
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1  Thank Daisy95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

Everything is there for the customer.
We noticed the friendliness of the staff at the reception, the contemporary design ****, the atmosphere, the excellent breakfast, the quiet room, the cleanliness, the efficiency and direct help in the search for an address. The taxi-call system.
The location near the train station, ideal if you are traveling by train. Direct connections by tram or S & U-Bahn.
Highly recommended !Deutschland

  • Stayed: November 2012, traveled on business
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Thank Frank-Michou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePure-Dimitri, Leiter Gästebetreuung at The Pure, responded to this reviewResponded December 1, 2012

Dear frankjulesleon,

Thank you so much for sharing your experience @ The Pure on TripAdvisor.

It is always a pleasure to read such a feedback!

Hopefully the trip back home was not that exhausting as the one, to get here..
At least, a direct line can’t make you miss the connection train.. (Grins)

By the next visit, I’ll organize you a cozy spot at the Moroccan restaurant, we talked about..

Warm regards,
Frankfurt am Main by -1°C.

Dimitri

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