My wife and I booked this hotel through Expedia but when this hotel received the booking they couldn't find my reservation. We arrived at 2330 and tried to check-in but was told by the hotel clerk that sorry we don't have a reservation for you so more than likely you booked a different Fleming Hotel. I said "no I booked this hotel at this address"... The clerk continued to talk down us saying we have for reservations but none are yours... i even showed him the reservation confirmation email for the hotel but still no success.. The clerk talked to us like we were stupid... Keep in mind that its late at night... So after arguing trying to convince the clerk the we have a reservation, he told us to go sit at the cafe while he researched further... At this point we are very upset! Instead of him putting us in a room until the morning while they figure everything out he made us sit while others watched thinking we are lying about our reservation... About 25 mind later he came back apologizing saying a mistake was made on their part when they received the booking from Expedia.com. Whoever from the hotel that received the booking used my middle name instead of my last name to hold the reservation... We were very disappointed... I hated his attitude towards us from the time we arrived... When we finally got the room key we took all our bags to the 2nd floor only to find out the key didn't work!!! Keep in mind it's now after midnight and we are very tired! So went back down to get a new key... In order for us to get some good sleep we put the DO NOT DISTURB sign on the door so we can get some uninterrupted sleep... For some reason because the sign was on the door the hotel called and WOKE US out of our sleep asking to clean the room!!! I was so upset!!! the next day I noticed that the showers are positioned near the window where the curtains do not close all the way allowing the room on the corner the opportunity to see inside when the light is on! Very creepy!!! The rest of the room was fine... The first night is what really ruined it all.. We stayed 2 nights (36 hrs)... Breakfast was okay but we do not consider it a buffet... A few cold items but the warm foods they bring to you upon request... Slow service! This hotel is good price wise and location but service is terrible!
- Official Description (provided by the hotel):
- Located only a 10 minute walk from the trade show grounds and in direct proximity to the Frankfurt Central rail station, the First Class Hotel gives you an ideal environment not only for business occasions. Look forward to outstanding design, inviting comfort, and culinary delights, such as our popular grill and seafood delicatessen. The modern look in the typical Fleming's style awaits you in each of our rooms. Beautiful materials in green and creme tones, combined with refined, dark woods give the room an understated elegance. The individually controllable light pattern on the head of the bed is equally exceptional. The fully glass-enclosed bath compels with modern materials from cool granite to brilliant stainless steel. ... more less
- Reservation Options:
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- Also Known As:
- Flemings Hotel Frankfurt