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“Friendly staff, good location, good value”

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Favored Hotel Scala
Ranked #104 of 269 Hotels in Frankfurt
Nanaimo, Canada
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Friendly staff, good location, good value”
Reviewed November 30, 2013

This is a good 3 star hotel which provides good value. I had made an error in my booking and the staff were very helpful in sorting it out for me, going out of their way to correct what had been my error. The location is handy right off of the main shopping street (Ziel) and very close to the main transit interchange (Konstablierwache sp?). The room was small but functional. I did not have the breakfast.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brockman98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
    58
    138
    82
    17
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Frankfurt, Germany
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 6, 2013

Usually I try to avoid chains but was in a rush and if you have no time to select a hotel chains always offer basic standards. It s a average hotel, with old scary elevator, Access to WIFI is complicated and costly, centrally located to a pedestrian zone which allows you to shop and carry short distances.
All in all would stay again but try to get less then 60 EURO

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mdit1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilford, United Kingdom
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 28, 2013

Last Friday night a group of us were checking in to this city centre hotel.

My colleague turned her back literally for a second and a young man disappeared with her bag - passport, credit cards, the lot!

Could have happened anywhere? I hear you ask.

Possibly yes, but what hotels do not have CCTV security these days? Answer - this one. With loads of 'nair do wells' hanging around outside, as one might expect in a city centre, you might have thought this a sensible precaution.

What 3 star hotels charge over €130 midweek for a night's stay? Answer - this one

Were it not for bi-lingual members of our party,who arranged for the police to be called, helped her with the interview, etc. our colleague who speaks no German would have had to be satisfied with what basically amounted to a shrug of the shoulders from the receptionist - such was the help offered!

Other comments - Bed - a bit like sleeping on a sack of straw, it was so unconformable
Bathroom - tiny, with bath towels to scale, like overgrown face cloths.
Internet - adequate, although having to continually log on every time was a pain.

In conclusion, our unfortunate experience with the thief didn't endear this hotel to me in the first place. Sadly there was nothing really positive about the stay to counter this. .

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza_11, Director of Sales at Favored Hotel Scala, responded to this review, December 20, 2013
Dear Sir,

we regret very much, that your colleague had such a bad experience. Please be assured, that such a thing has never happend before and our receptionist was shocked as well, of course. She tried to help where she could and also called the police.
You were a group of people who checked in, so it was very busy at this time. Of course the other members of your party helped. If something like this happened to my friend, I would not leave him on his own.
Regarding the rates please note, that your stay was during a trade fair in Frankfurt. I know countries where the hotel rates are much higher.
For giving extra bad ironic comments we understand, that you were upset.

Again we do feel really sorry for your colleague.
For any further questionss please do not hesitate to contact us at info@scala.bestwestern.de

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Frankfurt hotels

Doha
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 21, 2013

This is a nice downtown hotel in a great location, ideal for shopping. A plus for the cleanliness and the friendly service. Connecting every time to the wireless internet was quite laborious, but the internet speed was acceptable for a hotel. The room was as advertised, nothing special, but the basic needs were fulfilled properly.
A minus for the (single) lift which was too often occupied by the hotel cleaning staff and for the small bathroom which was not equipped with an exhaust fan.
Overall, we had a nice stay and I hope that my comments will be usefull for future improvements.

Room Tip: The rooms facing the street are noisy
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goconst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassel
1 review
Reviewed October 7, 2013

Location is excellent for shopping and dining.
Service was very friendly.
The room is ok, the bath room really tiny, no way 2 persons at a time passing each other.
Parking house very near by, expensive as all of them in Frankfurt.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Hannu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 19, 2013 via mobile

Do not expect anything special here. The hotel is small with a tiny lobby and no amenities. The location is great if you want to be downtown, but the rooms are really small and simple. There is a good breakfast buffet, but for an additional charge (and not cheap for what it offers).
Wifi access can be obtained at the reception and is free of charge.
Rooms to the street have light in the room for the whole night. Not all rooms are air-conditioned. If you want one, you have to mention this at booking. The room and floor doors are loud and with tiled floors, so if you are unlucky enough to have neighbors coming home late, you will get woken up.
Overall an average experience. Would look for another hotel next time.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
Reviewed September 17, 2013

Made a reservation for a 3 day business visit in Frankfurt (booked 5 days before the trip). I had to change my reservation by 1 day because meetings were rescheduled (arriving one day later). Even though I made the change 2 days before my arrival, the hotel charged me 90% of the fee for the day I was not there.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza_11, Verkaufsleiter at Favored Hotel Scala, responded to this review, October 14, 2013
Dear Sir,
thank you for your reservation and for your stay in our hotel. Please note, that the cancellation charge / no- show fee was not unreasonable. The cancellation deadline for your reservation was until 1 day before arrival. Your travel agent called us on the arrival day, which was too late to cancel. Unfortunately we had to charge for the first night because the room was reserved for you and it has been empty all night. We understand, that you were not happy, but we never would charge anybody unreasonable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Favored Hotel Scala

Property: Favored Hotel Scala
Address: Schaefergasse 31, 60313 Frankfurt, Hesse, Germany (Formerly BEST WESTERN Hotel Scala)
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #104 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:3 star — Favored Hotel Scala 3*
Number of rooms: 40
Official Description (provided by the hotel):
Our Hotel Scala is located conviently in the city centre of Frankfurt. You will find shops and department stores within a few minutes by walking. Our Hotel provides 40 guest rooms, standard and comfort class. The comfort rooms offer an aircondition and a safety box. All rooms are equipped with private bathroom, hairdryer and cosmetic mirror. The rooms also have free wifi, minibar, telephone and Satellite- TV with more than 100 international TV channels. In the mornings you can enjoy our hot/cold buffet breakfast. Reception is available 24 hours. We look forward to welcome you at the Scala Frankfurt. ... more   less 
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Also Known As:
Best Western Scala
Best Western Frankfurt
Frankfurt Best Western

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