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Savoy Hotel Frankfurt
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All reviewsthe main train stationtop floornice poolstayed here for two nightslocation is excellentcentral locationmini barexcellent breakfastchristmas marketyogurtsaunaconnection
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Reviewed September 25, 2013

We stayed at this hotel the last night we were in Frankfurt before we headed home. We could not find reservations in other hotels close to Frankfurt Main so we reserved this one. The hotel is nicely located next to the train station. Even though we were on the 7th floor, the room was extremely noisy; no only we could hear the trains and trams, but also the person talking on the phone in the next room. Ear plugs are a must in this hotel. They should be offered as a complementary toiletry.
When we arrived we were welcomed by Vanessa who supposedly upgraded us to a better room on the 7th for free. When we arrived to the room we were wondering what was upgraded, we could not imagine what kind of room we reserved is this was the upgraded one. Maybe it was the floor where the room was located? Our reservation said: "Cozy room offers a cable TV, minibar and complimentary toiletries in the private bathroom.", but the bathroom only offered soap in one of those public soap dispensers. So, in our way out to dinner we asked Vanessa: “where were the complimentary toiletries that were offered in the private bathroom?” to what she responded: "where is the piece of paper that says you get complementary toiletries." Even though we had a copy of our reservation in the room after that kind of response, we left for dinner and forgot about any complementary anything.
At checkout we were told the room was already paid for, we guessed express checkout with no bill given to you, so we requested the paid bill. The credit card we used sent us an e-mail of all charges made to the credit card, but Wi-Fi was not offered for free in this hotel so we waited until we got back home to check e-mails. We saw 2 charges from Savoy Hotel: one for the room and another $66.00 for something we did not consume. We called the credit card and they called Savoy. The hotel attendant said that the charge was a hold on our credit card that will disappear in 2 to 5 days. It was odd to us that a credit card hold will still remain after the bill was paid in full. Maybe this is SOP for some hotels.

  • Stayed: September 2013, traveled as a couple
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1  Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2013

Very close to the train station and as I was travelling back and forth from Cologne and Eschweiller it was very handy. The room was basic, clean with air con which was fantastic seeing as we were there for one of the hottest times in Germany ever apparently. It was quite old fashioned but again I spent most of my time out in the city or beyond rather than in the room so it was fine. Not really for those who like to lounge around in bed! The best thing about it was that it was cheap and suited our type of holiday. The worst was the elevators, my heart was in my mouth from the rattling and shaking! If you are going here, the last and largest elevator of the left is the one to take so that you don't feel like you'll be plummeting to your death!!!

Room Tip: The ones at the back are quiet but no view.
  • Stayed: August 2013, traveled with friends
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Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

The hotel is well located across from the Frankfurt HBH with tunnels nearly taking you to the door. But... This hotel is not air conditioned. While the windows do open it only makes the noise worse. Thankfully there was a fan in the room. While the hotel is around the corner from the main road my room was overlooking the intersection. And it was noisy until around 3AM. The wireless Internet was horrid - think back to dial-up days. And it was not inexpensive. There is very limited space to work (no desk) so you work on your lap on the bed or a very small round table that barely accommodates a small laptop. The linens and towels were poor (worn and tattered). Breakfast was marginal. Given this was the Frankfurt Auto Show week it was one of the few places with rooms at any reasonable rate (€225). Le Meridien is about 50 steps further around the corner and worth every bit of money for those rooms. Make the walk!

Room Tip: Do not take the low numbered rooms in this hotel (i.e. x02, x03, x04, x05) they face the noise.
  • Stayed: September 2013, traveled on business
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1  Thank seahow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

One of the many hotels close to the main railway station. It's a four-star, but actually looks and feels like a three-star. Room was barely adequate for the price. At least it was very quiet and the minibar was free. Nothing to be excited about...

  • Stayed: September 2013, traveled on business
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Thank lucaerrante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Good thing was the breakfast, the rest was shocking, room was out of the eighties, noise from trams, no air conditioning, and a very "seedy" part of town right next to the "red light" area, plus the lighted sign is right beside your window, although security shutters help cutting the reflected light, although on a hot night the the choices are limited because of no air conditioner this place is a 1-2 star rating. The only advantage is, it is opposite the main central train depot, if you are not traveling by rail don't waste your time. If you need to stay in this area go to Leonardo's around the corner same price and much, much better

Stayed: August 2013, traveled as a couple
Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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