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“Disgusted!!!!”

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Novotel Frankfurt City
Ranked #52 of 269 Hotels in Frankfurt
1 review
“Disgusted!!!!”
Reviewed July 28, 2013

Booked at this hotel stating specifically that we need air conditioning in the room and as soon as we arrived, the front desk (which by the way was very rude) said that they do not even have it!!!...
Please note that this is a 4 star hotel!!!!!!
Shame!!!!!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Doylestown,PA
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 18, 2013

Decent enough Hotel for the price ,but would probably stay closer to town next time( it's about 10 min cab ride to the city).
Rooms basic and clean.
Nothing much around Hotel.
Staff friendly and helpful.So no problems,just cant say I was excited about staying here,therefore I give it average marks

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank blx777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brno, Jihomoravsky Kraj, Czech Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 11, 2013

It is nice, standard business hotel on the good place in Frankfurt near S-bahn. Not so expensive minibar, clean rooms, nice staff. I had a free wifi access (but not sure if it is standard offer). I can recommend this hotel.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomas74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2013

It's a very basic hotel, but good value for the price at least if you find good offer, like we did. The rhotel need update. The room was clean and big enough to accommodate 2 adults and 2 kids. The bathroom was renovated. The bed was quite hard and pillows uncomfortable.
The location could be better, but it's easy to find by car and there's a few parking spaces along the street which are free of charge and free of at least on weekends. Nearby there is bahnstation, so you can easily connect to Frankfurt city. The Messe area itself is nothing special to see.
In the hotel there is very small fitnessroom and sauna. We tried sauna, it was nice, but not so hot like we used to use. The shower area is a common for men and women and very spacious, but you might want to some privacy when you take a shower.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ansaliini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 3, 2013

We have stayed in this hotel I think 4 times already with another night coming up this weekend on the way to Bruges from Munich, so already you can see that its our first choice hotel in Frankfurt.
Location is convenient if driving - just off the motorway. Parking is free on the street and is plentiful in the evening BUT there's no spaces during working hours with the banks nearby. The carpark at the hotel though is a paid alternative. For many a location in the city would be better if enjoying nightlife etc, but with kids and a car this place is more than adequate and you are into town in a few minutes by tram or s-bahn. There's not a lot around, but a supermarket is about 5 min walk away and thats about it! The bar is a shade on the expensive side, but is pleasant and service friendly and quick, and heck, even the prices arent really that much out of sync with downtown Frankfurt.
For kids the hotel is perfect. There's a play area separate from the bar/ lounge so they don't annoy anyone. Rooms have fold out sofa as standard so another plus (more for my pocket than anything) and are fairly big, but admittedly not gigantic.
On our stay last December we had a room overlooking the railway and it was no problem at all with noise. A little background noise now and then but so long as the window is closed it wouldn't be enough to put you off your sleep. There's A/C in the rooms so even in the summer there'd be no need to keep windows open. Indeed the rooms could be described as un-inspiring and just standard Novotel rooms, but I'd also say that for our many stays the rooms were spotless and in good condition, as was the bathroom, so on a whole I'm more than happy with it. The wifi is not free but there is an Apple pc or 2 in reception for checking weather/ traffic or whatever online.
I cannot comment on breakfast as we were on a room only rate each time.
Which brings me to one of the best points about the hotel is that its business friendly location makes it expensive during the week and for trades fares BUT lends itself to some great deals at weekends or holiday periods when there's few business travellers.
So, I'm giving it 5 out of 5 as it combines a comfortable, well ran, family friendly hotel with very affordable room prices (for weekends when we inevitably are travelling) and free parking which is a bonus over any city centre hotels.

Room Tip: Avoid a room on the railway side if you are a very fussy light sleeper who needs the windows open al...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank munich_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 14, 2013

Staff are friendly and helpful, location as previously mentioned is convenient for the Messe area.
I walked from Frankfurt HBf which took about 20-25 minutes and the Messe is about half way.
There are S and U-bahn stations at the Messe too.

The rooms are very dated, I assume I was given a smoking room as it smelled and there were ash burns on the carpet. The décor is very old, woodchip wallpaper everywhere. The bed was soft and sagged a lot. The room was however very quiet.

Breakfast was fine, no complaint there.

No free internet - it's 2013 Accor Group, not 1990.

Mixed experience really - 150 euros/night doesn't get you much in the business hub of Frankfurt.

Room Tip: Internet is available (I think) if you join Accor but no-one will tell you that unless you ask. Ma...
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Frankfurt City

Property: Novotel Frankfurt City
Address: Lise-Meitner-Str. 2, 60486 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#35 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Official Description (provided by the hotel):
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 
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Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel

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