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“Good Hotel - Good Location”

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Hilton Frankfurt City Centre
Ranked #30 of 268 Hotels in Frankfurt
Lenexa, Kansas
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Hotel - Good Location”
4 of 5 bubbles Reviewed April 14, 2014

Located in a good location - lots of restaurants, shops etc., within walking distance. Rooms were clean, a little small but definitely workable. Gym is a 3rd party gym and is filled with plenty of good equipment. (Tip: bring a water or some money - they make you pay for anything above 1 small bottle of water.) Restaurant is pretty average - usual stuff - good, but nothing special. If you are checking in very early, recommend paying for the extra day (checking in the day before) as they were unwilling to let me check-in before the official time...I arrived at roughly 6am and wasn't going to wait several hours to get to a bed after a 10 hour flight. ;)

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, April 16, 2014
Dear Steve,

first of all I would like to thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent journey and for taking the time to share your valuable feedback through your entry on Tripadvisor.

We are delighted to read that you felt comfortable with our rooms and also liked the location of Hilton Frankfurt right in the city centre of Frankfurt.
We’ve also noted your comments regarding the gym and the restaurant and are commited to constantly improve our services.
It is of utmost importance to constantly hear and monitor our guests’ feedback in order to further improve our standard. Thank you.

We hope to be able to welcome you back to the Hilton Frankfurt soon.

With kind regards

Friedrich W. Niemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Bangkok
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed March 31, 2014

When I made the reservation through Hilton Honors, I was told that due to my silver status, I would receive free in room internet. This was a deciding factor for me but in fact the best they offered me was 50% off. It was only several problems I had with the hotel that they finally gave me what was originally promised. The safe in my room did not work and the maid entered without knocking.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Elana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, April 2, 2014
Dear Elana,

first of all I would like to thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent journey and for taking the time to share your valuable feedback through your entry on Tripadvisor.

We understand your point of view with regards to the internet, kindly ask for your understanding that most hotels of our category work with third party agreements and therefore we have very little input in their pricing strategies. However, for your next stay we are pleased to let you know that not only is wifi access complimentary in all public areas, but we also offer a connectivity station in our lobby that is free of charge for all guests. Please excuse the wrong information you have been given through Hilton Hhonors.

We also would like to sincerely apologize for the inconveniences caused by the safe which was not working and our room service staff entered your room without having knocked at the door before. Please rest assured that we have already communicated your comments in order to avoid any similar situation from re-occurring and hence causing discomfort to our valued guests. Your experience does of course not reflect the service standard you may expect at a Hilton hotel.

Your comments are very important for us to constantly improve our service standards and so we thank you for sharing these issues with us.

We hope to be able to welcome you back to the Hilton Frankfurt soon.

With kind regards


Friedrich W. Niemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southborough, Massachusetts
Level Contributor
140 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed March 29, 2014

Located in a good location to attractions and a lot of restaurants. It's an average Hilton with nice views of the city. The rooms were clean and quiet. The executive lounge was good but a little strange that the elevator opened right into the executive lounge on the 11th floor. Good breakfast - usual fare. The one thing that my husband was happy about was that the bar in the lobby actually knew how to make a real martini! Which is something of a rarity in Europe.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, March 31, 2014
Dear Cindy,

thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent visit to the city and thank you for taking the time to share your valuable feedback with us and other guests through the Tripadvisor website.

We are delighted to read that you had a pleasant stay in our hotel and your husband appreciated the quality of beverages at vista bar. It is of utmost importance to constantly hear and monitor our guest’s feedback in order to further improve our standard.

I would like to take this opportunity to let you know that the access to the executive lounge via the elevators is only possible with a valid key card. Nevertheless I would like to apologize for any discomfort you may have felt because of the elevators.

Hopefully we will be able to welcome you back whenever your travel plans bring you back to Frankfurt.

With kind regards,

Friedrich W. Niemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
187 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed March 19, 2014

Room nice. The design of the hotel is good with a nice open air feel. But for this standard of hotel it let itself down. The shower was poor with low pressure and I couldn't get the temperature right. This is basic stuff. The breakfast buffer was also disappointing with cold warm food and a selection most gasthauses would surpass. Not a disaster but far from a pleasure.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Domirwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
271 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed March 18, 2014

We received a very friendly and very informative check in. The staff told us all about the hotel, the breakfast, and executive lounge, and more.

Our room was on the 10th floor and allowed us into the Executive Lounge on the 11th floor. The room was large and nicely laid out but the best part was the beautiful view of the park and city. The large bathroom offers a sink area, toilet, shower, and separate bathtub. The room also was terrific for having a bar area with cups, tea, kettle and mini fridge. The closet was of good size and had a safe in it. The rest of the room had a large king bed, flat screen tv, chair and foot rest, desk and chair, and lots of drawer space. Prior to arrival we asked for extra towels and neck pillows and these arrived at our door shortly after we checked in. As Hilton Honors Gold Members we do have the perk of free wifi, two bottles of water complimentary, use of the Executive Lounge (if staying on those floors), and breakfast.

Throughout our stay all of the staff were attentive, sociable, and very good at what they do. The Executive Lounge always offered a variety of interesting drinks and nibbles. The breakfast spread was lovely, the afternoon tea was scrumptious, and the evenings were relaxing.

The Bar area was relaxed and inviting and the waitresses were very nice and were really fun to talk to. The one complaint I have about the Bar area is some of the seats are awkward. You either are too low to the ground, or sitting too far back.

We also dined at the restaurant. Once for lunch and once for dinner. I was a solo diner for lunch and i sat at a nice table with a view of outside (people watching). I ordered a Tom Collins, Nuremberg sausages (came with a dark gravy, sauerkraut, and mashed potatoes). The dish was good but definitely not as good as the local restaurants.

For dinner one night we each started with the Mixed Lettuce Salad (crispy, fresh, and not overly dressed). For my entree I ordered the Argentinian Filet (a touch over cooked) with mushrooms and onions (smoky and savory) and truffled mashed potatoes (creamy and rich). My husband ordered the Venison. He enjoyed his meal I however definitely realized I do not like venison!

On our last night at the hotel we decided to order dessert from room service. I opted for the Apple Strudel (with whipped cream and vanilla sauce). The dish was good but it wasn't a traditional dough for the pastry. My husband enjoyed a trio of Creme Brulee. We also had a delightful talk with the waiter who brought the desserts.

We really enjoyed our stay at the Hilton Frankfurt and would be thrilled to return.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WanderlustHrts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
Level Contributor
121 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

Second visit to the Hilton and as before this is a very nice, comfortable hotel. I had one big problem with my last visit, the air conditioning was so strong there seemed to be no air in my room. This time I kept the air con to a minimum and turned it off at night and this was much more comfortable, helped by the reasonable weather outside. The hotel is good, very comfortable beds and a lovely bathroom with huge shower cubical, very good! The staff were very helpful and polite and everywhere very clean. There is also a small gym / spa area (but I didn't try these facilities). Breakfast was OK, if a little plastic in the way that large hotel food can be. The Internet charges in room are very expensive at 25 euro for 24 hours, but it is free in the lobby. Anyone who suffers from vertigo will find the glass fronted lifts a bit of a challenge! Not so close to the Messe conference centre's with a short taxi ride both ways. All in all an enjoyable 2 night stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeicesterChipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
110 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Just several hundred meters from the Frankfurt Stock Exchange, this 5-star hotel offers a large spa with indoor pool, a restaurant with park terrace, and noise proofed rooms with interesting panoramic views.
The spacious rooms at the Hilton Frankfurt give an overlook to the city center or Bockenheimer Anlage Park. All have large desk, flat-screen TV and a comfortable armchair, a bathroom well equipped and full of all the necessary things.
Health club and fitness center with a sauna, a gym and a semi-Olympic size indoor pool. On request, beauty treatments and massages are available.
The Pacific Colors restaurant offers international and local specialties. Guests can enjoy Cuban coffee in Vista Bar and Gekka lounge bar offer quality whiskeys.
The interior space is fabulous with a fancy look and several panoramic elevators.
The breakfast, as usual in a German hotel is perfect, with a lot of tasty dishes and waiters very attentive and helpful.
Private parking is possible on site (reservation is not needed) and costs around EUR 31 per day.
Wireless internet is available in the entire hotel and costs EUR 25 per 24 hours.
As a general conclusion, the hotel have 5 stars really and is for sure that I’ll visit again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stoica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFrankfurt, Executive Secretary at Hilton Frankfurt City Centre, responded to this review, March 27, 2014
Dear Stoica,

greetings to Bucharest from Frankfurt!

Thank you for choosing to stay at the Hilton Frankfurt during your recent trip and for taking the time to share your valuable feedback with us and other guests through your entry on Tripadvisor.

We are very happy to read that you enjoyed your stay at Hilton Frankfurt and especially liked our breakfast buffet. Your positive feedback and your appreciation of our service and facilities is a great motivation for the entire team. Thank you very much!

We are pleased to say that Wifi is free in the lobby , and there is a connectivity station available for the use of all guests.

We look forward to welcome you back whenever your travel plans bring you back to Frankfurt.

Best regards

Susanne Brückner

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Frankfurt City Centre

Property: Hilton Frankfurt City Centre
Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#23 Romantic Hotel in Frankfurt
#23 Luxury Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Frankfurt City Centre 5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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