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“German efficiency at its best” 5 of 5 stars
Review of Hilton Frankfurt City Centre

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Hilton Frankfurt City Centre
Ranked #33 of 274 Hotels in Frankfurt
Singapore, Singapore
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“German efficiency at its best”
5 of 5 stars Reviewed July 14, 2013

Perfect business hotel. Excellent location and service. Has pretty much everything that a business traveller would require. The property appears new and is in good condition. Only thing missing was the general warmth I find with the hotel staff in Asia. That does not mean that I had any issues with the level of service at the Hilton.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Guitarguru70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, July 16, 2013
Dear Guest,

Warm greetings to Singapore!

We are more than pleased to have received your kind feedback. It is great to read that you enjoyed your stay at the Hilton Frankfurt and thank you for taking the time to share your experience with us and other travelers through the tripadvisor website.

We hope to welcome you back soon at the Hilton Frankfurt and remain with best wishes.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,658 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
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  • Turkish first
  • Any
English first
Camberley
Level Contributor
165 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed July 12, 2013

Good hotel, with friendly, helpful staff in the bar and restaurant. Breakfast was a bit below the standard I expect in a Hilton but dinner was good – nothing fancy but well cooked. My main problem was with the noise children running wild round the hotel. They seemed to be based in the room next to me and were constantly banging the door. I eventually went through to them at 11 o’clock at night and requested that they keep the noise down. I witnessed them running round the open balconies and through reception – so why did none of the staff act on this? At check-out, I wasn’t asked if my stay was ok otherwise I would have said something about the noise and about the mould in the tile grout in the shower.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CamberleyNel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
137 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed July 10, 2013

This is a very nice modern hotel five minutes from the central shopping area. The rooms are big and the bathrooms and accessories all very nice. We paid about 145 euros for a standard room. Prices can vary significantly upwards if you book late. The only real disappointment was the fitness centre cost of 12 euros each to use it. Hilton should make this much clearer in their marketing of these rooms. The vast majority of top hotels in the world allow complimentary access to their fitness centres regardless of whether they are Hilton only fitness centres or a Fitness First centre agreement that the hotel has entered into.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Adrian1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 2, 2013

This is a very good Hilton hotel. Located in the city, Room was nice, room service very friendly. The Bar service was very good and the snacks available are very tasty. I stayed for 4 days on business and everything I needed was available, free Wi Fi in the lobby which was easy to log onto.
Prices are ok, it is not a cheap hotel to stay at, but for the price and service it is well worth the money.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, July 4, 2013
Dear Carol,

Sunny greetings to London.

It was a real pleasure to read your review.
We are very happy that we were able to serve you with the light and warmth of hospitality we strive for every day.
Thank you very much for having chosen the Hilton Frankfurt as and for the time to share your valuable feedback with us and other guests through the tripadvisor website.

We look forward to welcome you back soon. Frankfurt is also worth a visit for leisure purpose.

With all best wishes,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maspalomas, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2013

This is a very good Hilton hotel. Located in the city, big and clean. Room was nice, room service very friendly. You get there everything what you need on your business trip. Prices are ok, Hilton is not cheap but you will sleep there like a king!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, July 1, 2013
Dear Pedro,

Thank you very much for your fantastic feedback. We are pleased to read that you enjoyed your stay and appreciate your time to share your valuable feedback with us and other travellers.

Hopefully you will spend some more royal nights at the Hilton Frankfurt in the near future.
We would be glad to have you with us as our guest.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 29, 2013

We walked into the hotel 4 hours before the check in and they just checked us in! A very pleasant surprise and it happened fast and with a smile...

The rooms were great particularly if you get the park view, this is the first time I can say that perhaps being on the lower floors is better, feels like the park is in ur backyard. The hotel facilities are decent, they are also interconnected with a Fitness First which has a large indoor pool.

The location is great for tourists since most touristy places are a walking distance.

My only issue of contention is that Hilton sticks to this very irritating policy of charging for wi-fi in the rooms. They don't get it that its so yesterday!! And It's important enough for me not to stay in a Hilton it's just that I had some Hilton points and I was getting one of the 2 nights free.

Room Tip: Ask for a room with the park view particularly in the summers
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Shivam0512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, July 1, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation and thank you for the time to share your valualbe feedback through the tripadvisor website.
All guest feedback is extremely important to us, as it helps to continuously improve the service standards, we strive for.

We fully understand your critical aspect about the internet. Please allow us to add that besides chargeable internet in our guest rooms we offer free internet in all public areas of the hotel for the benefit of our guests.
I was delighted to read that you were overall satisfied with the services and facilities offered at the hotel. This is a great motivation for the whole team.
Whilst looking forward to welcome you back once again in the near future I remain

with kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 25, 2013

Did stay here for a cofernce.It worked out good. Good service, good location, good food. The only thing that was less good was the wifi solution. Nice open area in the middle of the building made it fresch.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank qwert50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, July 1, 2013
Dear Guest,

Warm greetings to Sweden!
Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent journey and thank you for the time to share your valuable feedback with us and other travellers through the tripadvisor website.
We are pleased to read that the time spent at our hotel was enjoyable and that you had a successful conference.

Whilst hoping to welcome you back again in the near future we remain with all best wishes.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Frankfurt City Centre

Property: Hilton Frankfurt City Centre
Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#23 Romantic Hotel in Frankfurt
#26 Luxury Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Frankfurt City Centre 5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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