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“GREAT hotel in a fantastic location!”

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Hilton Frankfurt City Centre
Ranked #26 of 269 Hotels in Frankfurt
Certificate of Excellence
Reviewed January 31, 2013

I was in Frankfurt to attend a trade show at the Messe Frankfurt. Although this property is not a quick walk to the Messe (train or taxi for sure) the location is beautiful! The hotel is in great shape, and the rooms (and bathroom) are very large. It is great for a European hotel, but of course, expensive as it is European prices. The service was wonderful and so many spoke English so it was easy for me to travel. I was a single female in an unfamiliar city, and this Hilton location was perfect! There was a Starbucks within a couple blocks and an easy walk to lots of shopping and restaurants. The bed & pillows were very comfortable. Maybe the ONLY down side was the English TV stations. They didn't have many...but at least they had 4 or 6 to choose from. Room service was great! All in all, definitely a property I would recommend to others!

Room Tip: I stayed on the 8th floor, away from the elevators facing the street. I'm not sure there would...
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  • Stayed: January 2013, traveled on business
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1  Thank JLCBothell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded February 22, 2013

Dear Guest,

Thank you very much for having stayed with us during your recent stay in January and thank you for the time to share your valuable feedback with us and other travellers through the tripadvisor website.

Your fantastic feedback is a great appreciation of the efforts our team members strive for in their daily work.
We are proud that we made you feel comfortable in our hotel. We hope your visit at the fair was also successful.

Whilst looking forward to welcome you back again we remain with all best wishes.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office

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950 - 956 of 2,144 reviews

Reviewed January 28, 2013

I had a stay on Dec 25th and the people at the reception were very cold. You pay the parking 20 Euros per night an forget to get wifi. I think that how the people welcome you is very important and gives you a comfortable stay. It is far away from tHE Airport.

  • Stayed: December 2012, traveled as a couple
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Thank Leo veronique T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded January 31, 2013

Dear Leo,

Thank you very much for having selected the Hilton Frankfurt as your preferred choice of accommodation during your recent journey in December and thank you for taking the time to share your valuable feedback with us and other travellers through the tripadvisor website.

It is with great concern though to learn that we have obviously failed to make your stay a positively memorable experience. We would like to sincerely apologize for the inconvenience caused.
The communication your describe does of course not reflect our team's normal attitude and service behaviour. Please rest assured that we all here at Hilton Frankfurt strive for service excellence and have pride in what we do.

We would be very much looking forward to welcoming you again at the Hilton Frankfurt in future. In the meantime, please do not hesitate to contact our guest relations team should you require any further assistance with your next booking.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office

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Reviewed January 27, 2013

An overnight stay at the Hilton in early December en route to Paris was a delight
We contacted the concierge prior to our visit to organize a short private limo tour of the city and a restaurant reservation-Both were a great success-Concierge was very thoughtful and eager to help
Were arrived from Canada on an overnight flight somewhat weary and as we were checking in at 7:30 am my wife asked for directions to the nearest cafe to secure a cup of coffee
Without stopping to catch her breath one of the front desk staff volunteered to go to the restaurant and was back within 5 minutes with a cup of coffee
Great room, friendly attentive bar service
We hadn't stayed at a Hilton in some time and as a result of our Frankfurt visit booked a Hilton Hotel for a subsequent trip
Didn't anticipate this uality of service
Kudos to the manager-He or she knows how to run a hotel
John
Ottawa Canada

  • Stayed: December 2012, traveled with family
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1  Thank JohnTOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded January 31, 2013

Dear John,

Thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation and thank you for your time to share your valuable feedback with us and other travellers through the tripadvisor website.

We truly appreciate that you shared your experience and especially for our guest relations team it is a great motivation to learn how satisfied you have been with our service performance.

It would be a pleasure to welcome you back at our hotel should your travel plans once bring you back to Frankfurt.

Warm greetings to your family.

Annika Schrewe

Hilton Frankfurt
Executive Office

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Reviewed January 27, 2013

Very nice 5 star hotel in Frankfurt; about 1-2 blocks from the Ziel in the Cultural District (i.e. a great location)This was my second stay at this hotel. I was upgraded to the executive floor. The room was fairly quiet with somewhat soundproofed windows. Parking is expensive at this hotel (27 Euros) and they only offer valet parking not self-parking. The breakfast at the executive lounge was good but a little sub-par compared to Hiltons that I have stayed at in other cities (e.g. Milan) even though this Hilton is considered a 5 star and compared to the Fleming's Deluxe (5 star that is across the street from the Hilton). The room was very clean and well appointed. I did not like the internet access because it was a pain to use with some "roaming code" that is different from the code the front desk gave me and you have to write down the "roaming code" when you first access the internet using the code you received from the front desk; in short it was overly complicated for an exorbitantly priced service (22 Euros). There are quite a few good restaurants very close to this Hilton. I did not use the pool but the hotel is supposed to have the largest hotel swimming pool of any hotel in Germany. I would stay at this hotel again.

Room Tip: Would recommend a room facing West because it has better views.
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  • Stayed: January 2013, traveled on business
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1  Thank J J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded January 31, 2013

Dear Guest,

Thank you very much for having stayed at the Hilton Frankfurt and thank you for your kind and detailed review.

It is great to learn that you are a returning appreciating our service and facilities.
Our location and the large pool are indeed a great benefit.

Whilst hoping to welcome you back in the near future for a third time we wish you all the best and send warm greetings to Washington.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

I will not recomend this place even if you have all the money in the world. The location is away from any major restaurant. Since the mini bar is not free and overpriced , you do not have too many options to eat around. Though staff seem friendly and helpful, they take a long time to check you in inspite of the fact that check out time has long gone. There is no free breakfast included. The hotel also does not offer free wifi which again is a drawback . The fact that a minimum stay can cost you more than Euro 100 , another place which offers more costs lesser just that it may not have that 41 inch TV and personal dvd player.

Room Tip: Sorry cant give you any .
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  • Stayed: February 2012, traveled on business
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2  Thank Amol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded January 30, 2013

Dear Guest,

First of all we would like to thank you for your recent visit to the Hilton Frankfurt and your time to share your personal experience through the tripadvisor website.

It is with regret that we were not able to meet your expectations and would like to apologize for any inconvenience this may have caused, especially for the waiting time during your check-in.
We respect your point of view however some facts need to be corrected.

The Hilton Frankfurt is located in the heart of the city and in walking distance to many restaurants and bars.
We are delighted to share with you that with the beginning of 2013 we offer free wifi in our public area for all our valued guests.

Furthermore we would like to inform you that we do offer a variety of attractive arrangements as well bed & breakfast options. For further information just visit our website or contact our reservation team via reservationteam.frankfurt@hilton.com for your next booking. They shall be delighted to assist you with a professional recommendation.

Dear Guest, despite your recent experience we would be delighted to receive another chance to prove to you that we can do better in delivering high hospitality standards.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office

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Reviewed January 23, 2013

We stayed in this great hotel for a few extra nights prior to a tour. We expected the usual pokey 'tour' grade room but could not have been happier. We arrived very early, about 6am and did not even expect to get into a room. The receptionist was so friendly and helpful and we got a room key immediately. We were so grateful after travelling 28 hours from Oz!

The room was spacious, very clean, comfy bed and bedding. We found all the staff througout the hotel to be exceptionally friendly, helpful and courteous. The location to the centre of town - and the Christmas markets, which is why we were there - was superb. Breakfasts were among the best we had anywhere in Germany (except the fried eggs didn't seem to come quickly enough, they were demolished as soon as they arrived!). We really got a friendly happy vibe from this hotel. We didn't use the pool but heard from other guests who did that it was terrific. We would not hestitate to stay here again. We just hope they can maintain this happy service.

  • Stayed: December 2012, traveled as a couple
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3  Thank HappyTravelsQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you very much for your kind review and the time to share your valuable feedback with us and other travellers worldwide.

Your positive comments are much appreciate and we are pleased to learn that your felt very comfortable throughout your stay in December.

It is great to read that you would choose the Hilton Frankfurt again. What else could we wish for than a happy returning guest?

Warm greetings to Australia and we look forward to your next visit.

With kind regards,

Annika Schrewe
Hilton Frankfurt

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Reviewed January 20, 2013

Stayed here before the holidays last month, and we added a day because it was the right fit. The pool is one of the largest indoor hotel pools in Europe, and it is beautifully clean. We came in late and ate at the bar in the atrium, and the service and food were perfect for what we needed. A gentleman at reception spent about ten minutes talking with my son about where to go, and he was candid, engaging and informative. The executive lounge was excellent, and the views of the rooftops over Frankfurt were surprisingly beautiful for a city not touted as a tourist destination. We were close to the holiday markets and the atmosphere overall was a city preparing for the holiday...quite fun. Frankfurt can be expensive, so I would look for deals, but this hotel is worth it.

Stayed: December 2012, traveled with family
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this reviewResponded January 22, 2013

Dear Bruce,

Warm greetings to Mc Lean to you and your family from snowy Frankfurt!

We have just gone through your review and would like to thank you very much for your positive comments. It is great to learn that you enjoyed your stay, our facilities and service.
Frankfurt is indeed more famous for its trade shows as a business city, but at second glance it offers great opportunities for doing leisure activities.

We would be pleased to welcome you back at our hotel once your travel plans will bring you back to Frankfurt and remain at your enire disposal for any enquiries you may have.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Frankfurt City Centre

Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Frankfurt
#20 Luxury Hotel in Frankfurt
#22 Romantic Hotel in Frankfurt
#35 Business Hotel in Frankfurt
Price Range: $153 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Frankfurt City Centre 4.5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant PARK restaurant & terrace or VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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