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“Professional and friendly staff, modern hotel” 4 of 5 bubbles
Review of Hilton Frankfurt City Centre

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Hilton Frankfurt City Centre
Ranked #28 of 267 Hotels in Frankfurt
Sydney, Australia
Level Contributor
236 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Professional and friendly staff, modern hotel”
4 of 5 bubbles Reviewed December 23, 2012

The Hilton in Frankfurt is everything that you wold expect a Hilton to be; the hotel building is new and very well laid out, with lovely floor to ceiling windows over one wall giving a view over some of the city. The rooms are very well laid out and spacious and the Internet is fast (but not cheap).
This is an ideal business hotel; it is close enough to the financial district to be convenient, but near a park and shopping area sp that you can unwind after work.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TenRingShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, January 2, 2013
Dear Guests,

Greetings to Australia! Thank you very much for staying at the Hilton Frankfurt and for your time to share your valuable feedback with us and other travellers through the tripadvisor website.

We are very pleased to read that our hotel facilities met your expectations. We hope you were also able to enjoy the Frankfurt Christmas market and some sights, too.

Whilst looking forward to welcome you back in the near future, we remain with all best wishes for a healthy new year 2013.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Paris France
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

I went back this week and upon checking in was given the same room as before - nice touch! Room was as clean and luxurious as before. This time I stayed for breakfast, I was in a rush but managed to get my coffee quick and eat some of the fresh fruit on offer.

The gym staff were particularly friendly this time, Marcus the gym manager makes everyone feel welcome and their is a charming lady behind the counter who will happily fill your water bottle if you ask her nicely. If I was looking for one improvement in the gym it would be the addition of a water machine!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JonathanParis1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, January 2, 2013
Dear Mr. Blades,

Thank you very much for visiting the Hilton Frankfurt the second time. It is great to read that you felt our service has improved. This is a very important compliment as we always strive to reach service excellence in order to make our guests feel welcomed and cared for.

Your kind words about the management and staff of our fitness facilities are much appreciated and we are pleased to pass them on to Marcus and team.

We hope to welcome you back in 2013 and wish you a healthy and successful new year.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saudi Arabia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

We stayed in a junior suite with our 15 month old baby. Room was lovely, service was good, room service menu wasn't great. Best breakfast buffet in the main restaurant, though. Overall, a lovely hotel for family or business.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KrystalSaudiArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, January 2, 2013
Dear Krystal,

Thank you very much for taking the time to share your valuable feedback with us and other travellers through the tripadvisor website.

Your comments are much appreciated and we are pleased to read that you and your family enjoyed your stay at our hotel.

Once again, we would like to thank you for recommending our hotel.
Whilst looking forward to welcome you back in 2013 we remain

with kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
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San Francisco, California
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed December 15, 2012

I have traveled to Germany on business many times and have usually enjoyed the amazing breakfasts offered at hotels there--even small hotels with 110 Euros per night rooms seem to pull out all the stops for their breakfast buffets. So, I went with the executive floor at the Hilton, as it came with a free breakfast. Granted for the increadibly small amount of food given in the "buffet" at least the quality was good, but next time I would just stay in a cheaper room and go out for breakfast (I didn't see what the hotel restaurant downstairs offered). There are many places to go eat breakfast out in Frankfurt, so maybe that is a real option.

On the plus side, the executive floor allowed access to drinks and coffee all day long, as well as some small appetizers at night. It was a comfortable place to come sit for a drink so you weren't always stuck in your room.

The room on the executive level is fine with a good desk and comfortable bed. Separate shower and tub is a nice feature. Extremely clean and it appeared that it had been recently renovated.

Staff is really helpful and friendly.

The hotel has a deal with a proper fitness center, so working out was really nice. Perhaps the Hiton chain is focusing on this more, as the newish Frankfurt Airport Hilton had a nice gym as well.

Location is very convenient to a number of office buildings, so I was able to walk (through the snow) both for work and then in the evenings to the Christmas market.

While this probably reads more like a 4.0 rating than a 3.0, the reason I knocked it down is because the room was over 300 Euros a night and felt that the value wasn't there givent the relatively weak breakfast.

Room Tip: Ask for a room which is not a "connecting" room, as I was able to hear too much of my neig...
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  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NorCalBusTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, January 2, 2013
Dear Guest,

Thank you very much for having chosen the Hilton Frankfurt and for your time to share your valuable feedback with us and other travellers through tripadvisor.com.

Your detailed comments are much appreciated and we are pleased to read that you were satisfied with your overall stay.
Further to your experience at our Executive Lounge we would like to add that the breakfast selection at the lounge is more a continental selection. For your next stay we therefore recommend to choose our American breakfast buffet served in our restaurant 'Pacific Colors'. It offers an extensive variety of fresh and high quality products.

Please feel free to contact our reservations department for any detailed information about our offerings you may have.

Whilst looking forward to welcome you back in the near future we wish you a successful and healthy new year.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton
Level Contributor
225 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

Stayed 2 nights at the weekend allowed an early check in and we were upgraded.

Easy public transport transfer from the airport quicker than most equivalent cities

The Executive lounge is an area by the lifts and is a bit spread out and not so intimate for that but still a welcome facility

Well equipped room with city views

Good location easily found walked to many places

Busy breakfast room but plenty of choice and quality food options

Pleasant and helpful staff oh and there is a concierge desk and there were people getting their bags delivered to their rooms. I was offered this service but declined.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BasilsTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, January 2, 2013
Dear Guests,

Thank you very much for staying at the Hilton Frankfurt this summer. We hope you were able to spend an enjoyable weekend.
We are pleased to read that your kind review and recommendation of our hotel on tripadvisor.com.

We would be delighted to welcome you back in 2013 and wish you a successful new year.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

Stayed here for 4 nights to attend a conference.
I selected this hotel due to its proximity to the U-Bahn and the center of Frankfurt.
I found check-in to be quick. I headed to my room which was on the 3rd floor. The room was good size, well appointed and the view was of the park. The bed was comfortable and I slept well.
I did not use the restaurants but the lobby bar was nice.
I had issues with the paid internet and the way my queries about it were handled by the front desk team. I spoke to the Manager on Duty about the internet issues (which were a problem with the vendor and not the hotel directly) and the way I was dealt with by the front desk. All this was addressed in a professional manner by the MOD and considered the issue closed after speaking with her.
Except for that issue, which was handled on site by the management, I enjoyed my stay.
Overall, great hotel in a great city. I would stay again.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Optibeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Guest,

Thank you very much for staying with us at the Hilton Frankfurt and for the time to share your valuable feedback with us and other travellers through tripadvisor.com.

It is great to learn from your rating that you consider our hotel to further recommend.
However it is with great concern though to read about the shortcomings with regards to the use of internet and the way it was dealt with.
We hope our manager on duty was able to resolve every issue that came up to your satisfaction.

We hope to welcome you back once again in the near future and remain

with kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
athens
Level Contributor
109 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed November 30, 2012

Only stayed for a night, did not have breakfast, bathroom and room furniture look old at least old fashioned but it is nicely situated in the center within walking distance of the shopping areas and the malls.
Longish queues to check out in the morning with only two reception employees serving

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dimitrisbAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Guest,

Thank you very much for having stayed at the Hilton Frankfurt during your recent visit to our city and for the time to share your valuable feedback with us and other travellers through tripadvisor.com.

We are pleased to read that you had an overall enjoyable stay.
For the waiting time upon departure we would like to sincerely apologize. Hopefully this aspect did not influence your stay in a negative way.

Whilst looking forward to welcom you back once again we remain

with kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Frankfurt City Centre

Property: Hilton Frankfurt City Centre
Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
#23 Romantic Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Frankfurt City Centre 5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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