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“Good location but rooms need renovation”

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Hilton Frankfurt City Centre
Ranked #31 of 269 Hotels in Frankfurt
athens
Level Contributor
116 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good location but rooms need renovation”
Reviewed November 30, 2012

Only stayed for a night, did not have breakfast, bathroom and room furniture look old at least old fashioned but it is nicely situated in the center within walking distance of the shopping areas and the malls.
Longish queues to check out in the morning with only two reception employees serving

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dimitrisbAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Guest,

Thank you very much for having stayed at the Hilton Frankfurt during your recent visit to our city and for the time to share your valuable feedback with us and other travellers through tripadvisor.com.

We are pleased to read that you had an overall enjoyable stay.
For the waiting time upon departure we would like to sincerely apologize. Hopefully this aspect did not influence your stay in a negative way.

Whilst looking forward to welcom you back once again we remain

with kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne, Australia
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 30, 2012

The most memorable about this hotel was my check-in process, where a very friendly front desk girl made me feel very welcome at the hotel (it was my first time in Hilton Frankfurt) and she made the effort of showing me the map and making some recommendations about the restaurants and things to do around the hotel. It was only suppose to be just one night in transit at Frankfurt and we wanted to relax in the hotel mostly. We also took the room package which include drinks and cocktail and snack food at the lounge area, food is so and place a bit small, but good enough to chill out and have snack and drinks.
The hotel was situated near the city center and its in a good condition. The room quality is your typical Hilton. The bedding is so comfortable it made it worthwhile. Our room was facing what seems to be the airspace of the Frankfurt Airport so we're able to see the planes constantly landing and flying off. It was amazing how busy Frankfurt airport is, dont worry, we dont hear any noise from our room at all.

The breakfast is excellent, we love how fresh and delicious German breads and pastries are!
Nothing short of excellence.

One thing to give you all some warning up about is keep in mind that if you come in to Frankfurt and most likely other cities in Germany, is that on Sundays everything is pretty much closed except for some restaurants and cafe. We were so looking forward to do some shopping and found that no shops are open. We did however found one nice Japanese sushi train restaurant that offered an all you can eat at 20Euro per person only on Sundays, it was a bargain! Not far from the hotel are plenty of food places and shopping centers, great if you want everything within walking distance.

Without a doubt, I'll stay again at this hotel next time I'm in Frankfurt.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WilliamKOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear William,

Thank you very much for staying at the Hilton Frankfurt. We are delighted to read that you enjoyed your stay at our hotel.

Your detailed feedback is much appreciated and certainly helps other travellers with their travel plans to Frankfurt.

Whilst looking forward to welcome you back once again we remain

with kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 27, 2012 via mobile

I was there for business and just for one night.

The hotel was really lovely. Great location. Wonderful room and facilities.

ONLY lower level ratings due to following:

- have to pay for wireless
- shower head disappointing (not powerful at all)

Overall SUPER impressed with hotel though. Great room, decor, technology and general feel. Lots of space.

Nice toiletries too.

Good choice at breakfast.

Excellent service from staff throughout.

Def stay again and recommended.

Well done Hilton!!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Victoria,

Thank you very much for your feedback regarding your stay at Hilton Frankfurt.
We are glad you had a pleasant stay and would recommend our hotel to other travellers.

We are delighted to inform you that as of January, 1st 2013 internet access in our public areas will be free of charge. Hope this is good news for you.

We look forward to welcoming you back to the Hilton Frankfurt in the near future to enjoy your next stay with us.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 25, 2012

Nice CAT6 Hilton hotel with all the amenities and service you would expect. This is the second time staying here and both were great. Probably the only thing negative i would mention is that they do not have a hotel shuttle. It's about 30eur or so taxi fare from the airport but if you have time, there Bahnhoff can get you within a mile of the hotel for about 4eur then you could can it from there. All-in-all, I would recommend this hotel though and I'm sure they would live up to your expectations.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, November 25, 2012
Dear Guest,

Thank you very much for your feedback regarding your stay at Hilton Frankfurt.
We are glad you had a pleasant stay and would recommend our hotel to other travellers.

We are looking forward to welcoming you back to the Hilton Frankfurt in the near future to enjoy your third stay with us.

Kind regards from Frankfurt
Annika Schrewe


Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 23, 2012

I travel to Frankfurt fairly frequently, and for once I was persuaded to leave my usual haunt of the Frankfurter Hof and try the Hilton. Overall, I wish I hadn't.

It's not that it's a bad hotel you understand. It's clean, modern, functional, and well located. The staff were charming and helpful. I'm sure it suits some people very well, but it does nothing for me. I found the standard room to be depressingly small, and sparsely furnished. The bed was comfortable, but I could hear my neighbours with ease (and somehow smell their cigarette smoke). The little extra amenities were nowhere to be seen, although available if you asked. The food was good, but not outstanding. The bar was pleasant enough, but very impersonal, like sitting in an airport killing time.

Overall, it's a just mass harvester of business travellers. There's nothing wrong with that clearly; it's what they've set out to do. However, that unrelenting focus destroys any charm it might otherwise have.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheFlash_777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Guest,

Thank you very much for having stayed at the Hilton Frankfurt and for your time to share your valuable feedback with us and other travellers. Your detailed feedback is much appreciated and it is with great concern though to learn that not all aspects of your stay were to your fullest satisfaction. We would like to sincerely apologize for any inconvenience, this might have caused.

Please rest assured that the comfort of our valued guests is of utmost importance to us and we strive to constantly provide the highest quality and warmest hospitality at all times.
We regret that we exactly failed you on this and that the atmosphere in our hotel did not fit your approval.

Whilst hoping to be able to welcome you back in the future we remain with all best wishes. It would be great to receive another chance to proof to you that we can do better in delivering high hospitality standards.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts, UK
Level Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed November 19, 2012

Only a 1 night stay on business. Modern hotel in a good location within a few minutes walk from metro (to airport) and shops.

Room was bright and airy and nicely decorated. Comfortable bed and nice large bathroom. No complimentary water, which I have started to expect now.

Front desk was slow on check in and check out which would be my main critricism

  • Stayed November 2012, traveled on business
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank RSF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Guest,

Thank you very much for your stay at the Hilton Frankfurt and for your time to share your valuable feedback with us and other travellers through tripadvisor.com.

It is great to learn from your rating that your had an overall enjoyable stay.
However, we noticed with great concern your comments about the slow check-in and check-out process. For any inconvenience caused we would like to sincerely apologize. Especially the check-out should be as efficient as possible.

We would be delighted to welcome you back in the near future and remain

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 11, 2012

We stayed in this hotel for 4 nights in October 2012. We found some of the staff to be very unhelpful, twice we asked for advice on how to get to a particular place in Frankfurt and both times were given misinformation, the same thing happened when we asked the weather report for the following day. My husband observed the chambermaid wiping glasses in the bedroom with the dirty towels, and then putting them back for us to use. This was all very annoying and not what we would expect from this calibre of hotel, but these are niggly things.
When we checked out we were charged much more than we had anticipated and when we queried this they would not come to any compromise with us. They knew we had misunderstood the rate, there was a language issue, they knew who we spoke to, and whilst we were willing to accept our part in the misunderstanding, they would not give an inch.
Earlier in the month we had stayed at the Hilton in Budapest and had a wonderful experience. The difference in service, friendliness, and cleanliness was unbelievable. I would definitely not recommend this hotel.
The following night we moved to a different hotel to be nearer the airport and felt so welcomed it was awesome!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annikaschmidt, Executive Office at Hilton Frankfurt City Centre, responded to this review, December 30, 2012
Dear Elizabeth,

First of all we would like to sincerely thank you for staying with us and for your time to share your detailled feedback with us and other travellers through tripadvisor.com

It is with great concern though to learn that not all aspects of your stay were to your fullest satisfaction. We would like to sincerely apologize for any inconvenience, this has caused.

Kindly rest assured that we have taken good note of your comments and have already communicated them with the concerned departmental management in order to avoid such incidents from reoccurring.
Your experience does of course not reflect the standard you may expect from´a hotel of our category.
The comfort of our valued guests is of utmost importance to us and we strive to constantly provide the highest quality and warmest hospitality at all times.

Whilst hoping to be able to welcome you back once again we remain at your entire disposal.

With kind regards,

Annika Schrewe

Hilton Frankfurt
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Frankfurt City Centre

Property: Hilton Frankfurt City Centre
Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#23 Romantic Hotel in Frankfurt
#24 Luxury Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Frankfurt City Centre 5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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