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“You feel every star in the 5 stars”
5 of 5 bubbles Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #4 of 268 Hotels in Frankfurt
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“You feel every star in the 5 stars”
5 of 5 bubbles Reviewed April 6, 2014

My first time in Frankfurt and this hotel has made a great first impression.
From the central location and great views, to the excellent service and professional attitude, this hotel is a great choice for someone who wants to experience Frankfurt with luxury.

During the 3 nights of my stay, the staff has presented a high level of hospitality, assistance, and professionalism. You feel that they are all there for you. And they do it very well given the number of people they have to tend to. And as a guest from Dubai, it was nice to feel at home away from home.

Not the cheapest in town, but you will definitely get your money's worth as you step into the entrance. The decor, the facilities, the rooms, the staff - 5 stars indeed.

Room Tip: Higher floors have great views.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Osama M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, April 15, 2014
Dear Osama M,

thank you for posting your comments on TripAdvisor following your first stay with us.

We are very happy to know, that you felt "home away from home" while staying at Jumeirah Frankfurt. Rest assured that your comments will be passed to the entire team.

We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back again in the not too distant future.

Kind regards

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,176 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Russian first
  • Spanish first
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  • Turkish first
  • Any
English first
Belgrade, Serbia
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

Really excellent hotel in terms of facilities , rooms , interior decoration , fantastic gym and the pool, however lacks a bit more for a 5 star hotel.
First and foremost , the style of the 5 star hotel.
You have to wait for a bell boy ...should have more luxurious towels...
They have deals with taxi drivers who want to charge you more on a pretext that they drove from outside Frankfurt to reach the hotel and transfer you to a desired destination. If pressed, they come to the real fare...So do not hesitate at all...
We ordered wake up call which never came.Would they be prepared to compensate for our intercontinental air fare if we were not light sleepers , and missed the plane???
I am really curious....
They apologized and offered to upgrade the room for the next time.What next time ???
If you want your guest to return , you do not apologize in the future , but right away.!
I really liked the hotel up to that point.
For me , it was outrageous.!!!
Such a serious blunder for what could have been my first choice in Frankfurt.
I left really disappointed.

Room Tip: top rooms have magnificent view!
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasmina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, April 1, 2014
Dear jasmina t,

thank you for your feedback in regards to your recent stay with us.

We are very sorry to hear, that your experience was far from satisfactory. Rest assured that your comments will be adressed by the respective department head. Especially your comments about the issue with the taxi's will be discussed in depth with the Concierge team for immediate improvement.
Please accept my sincere apolgogies for the inconvenience caused to you, as this is not in line with the high standards we strive to achieve at Jumeirah Frankfurt.

We hope you will give us another chance of being of service again and I would very much welcome you back in the not too distant future.

Kind regards

Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 30, 2014 via mobile

Very good location in zeil street linked to modern mall I think best in city , bit overpriced and lack the sense and hospitality of jumaira international hotels and services they need to work more to enhance reception and check in/out process , welcomed us with arabian desserts for eid occasion

Stayed March 2014, traveled with family
Helpful?
Thank Khalaf73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, April 1, 2014
Dear Khalaf73,

thank you for posting your commnents on TripAdvisor following your recent stay with us.

We are happy to know, that in general you have enjoyed your stay with us.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

jumeirah Frankfurt is really the place to stay in away from home. it start with every one greeting you with your name and with a smile. the location of the hotel is unbeatable 2 minutes from zeil street. the property itself is ultra modern but with a very warm touch, very well maintained. the rooms are generous in size and amenities and the view from top floors is breath taking. what makes this hotel great is that every one at the hotel is looking after you. I would like to especially thank Olga at the guest services for arranging a wonderful breakfast in bed for my wife on her birthday, she did an amazing job. the hotel is expensive, but you feel you are getting an excellent value for return. I am looking forward to my next stay there and definitely recommend it as the place to stay in Frankfurt.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgemalak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 24, 2014
Dear Georgemalak,

thank you very much for your lovely words following your recent stay with us.

We are very happy to know, that you and your wife have enjoyed your visit with us and that everything was to your entire satisfaction. Rest assured that your comments will be passed on to everyone, especially to Olga and I know she will be happy to know, that her efforts will not go unnoticed by our guests.

Thank you for staying with us and we are looking foward to welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilnius, Lithuania
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed March 18, 2014

i stayed there for 2 nights during business trip. the hotel is really very nice: stuff is very friendly, rooms are more than perfect, hotel pampers the guests with small gifts. the hotel has free entrance to the public gym with the pool - highly recommended. breakfast was a bit dissapointing - not much choice and one has to order the hot meal.

Room Tip: try to get as high as you can
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vilija v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 21, 2014
Dear Vilija v,

thank you for your comments following your recent stay with us.

We are happy to hear that in general you have enjoyed your visit and everything was to your satisfaction. Your comments about the breakfast have been noticed and adressed by our F&B department.

We certainly enjoyed looking after you and I hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards,
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

Stayed 14 nights business with a bit of pleasure thrown in.
Great location for shopping and for reaching the river some 5 or so minutes walk away.
Stayed in a studio room which was very spacious, nicely furnished and comfortable.
Service on check in was efficient and very attentive.
There was a missed wake up call one day and a little trouble getting me a DVD player that worked (essential for longer stays if you are only an English speaker and get bored watching the 6 or so news only stations available in English )
Every minor hiccough was followed by a personal apology and a fruit plate or written note.
Breakfast is very nice but expensive so make sure it's included in your rate. Room service menu a bit limited but there's plenty available outside within 5 mins walk.
It's very hard to fault this hotel.

Room Tip: The studio rooms are really very nice and it's hard to imagine a lone traveller or couple would...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donethatalready
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 16, 2014
Dear donethatalready,

thank you for taking your time to post your comments on TripAdvisor following your recent stay at Jumeirah Frankfurt.

We are very pleased to know, that you have enjoyed the features of the hotel and that everything was to your entire satisfaction. Please accept our apologies for the wrong wake up call.

We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
61 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

I've had the pleasure of staying at the Jumeirah Frankfurt numerous times for business and have just completed another visit. This is without a doubt one of my favourite hotels in the world.

The personalised service is second to none. Staff are friendly, courteous and go out of their way to ensure that everything is to your individual taste. It never ceases to surprise me how the staff remember my name and greet me whenever I pass them.

The rooms are extremely well appointed with high-quality toiletries, complimentary bottles of water, a Nespresso machine and access to the fantastic Fitness First. Free towels and bottles of water are also provided to guests using this facility.

The rooms are extremely comfortable - lovely bathrooms, very comfortable bedding and there's always a welcome food item after checking-in on your first night. My most recent stay was in one of the suites, which provided a lovely living space. Free internet is excellent and the daily turn-down service is also very welcome, as are the L'occitane hand and shaving creams. If you have a room with a bath tub, be sure to ask for some of the lovely bath salts which will help you unwind after a hectic day.

Room service is also of an extremely high quality and the staff often add little extras to make your meal even more enjoyable.

Breakfasts offer fresh, high quality produce, which you'll struggle to match at other hotels in Frankfurt. Service is always attentive and polite, without being intrusive.

All in all, you won't find a better hotel in Frankfurt. The Hilton is tired in comparison, and the location of the Jumeirah cannot be beaten. The hotel is a credit to its Manager Frau Woodward, who is extremely friendly and always keen to speak with guests. This hotel is a home away from home and always exceeds my expectations.

Room Tip: The suites are really spacious, while the layouts of the standard rooms can vary. Rooms on the highe...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbloke82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, March 21, 2014
Dear Travelbloke82,

thank you for sharing your experience from your recent stay with us at Jumeirah Frankfurt on TripAdvisor.

I am indeed very grateful for your loyalty to Jumeirah Frankfurt, having stayed here several times. I am also pleased to know, that every time you come, we always manage to ensure a pleasant stay. Rest assured that your comments are passed on to the entire team, who will be happy to know, that their efforts will not go unnoticed by our guests.

Thank you once again for your lovely comments. We look forward to welcoming you back soon to Jumeirah Frankfurt.

Kind regards,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Frankfurt

Property: Jumeirah Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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