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“A vacation at the airport”

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Hilton Frankfurt Airport Hotel
Ranked #12 of 270 Hotels in Frankfurt
Certificate of Excellence
Reviewed August 31, 2013

Great hotel, nice accommodations on the executive floor with free coffee, separate shower and tub, bathrobes and phones. Executive lounge is also very nice with excellent service and attentive employees. Highly recommend a stay here. You could almost have a vacation at the airport-- great hotel, shopping, restaurants, train into Frankfurt right there. Only item missing is a pool.

  • Stayed: August 2013, traveled as a couple
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Thank DrEliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiane K, Executive Office at Hilton Frankfurt Airport Hotel, responded to this reviewResponded September 11, 2013

Dear DrEliz,

Thank you so much for this great review! We are delighted that you enjoyed your stay at Hilton Frankfurt Airport so much.
Our Executive rooms with access to the lounge are indeed a great choice for guests seeking a bit more privacy and exclusivity.
The direct vicinity to the airport certainly does provide several options to spend your leisure time and as you correctly mention, the city center is also within easy reach and definitely worth a visit.

DrEliz, we are looking forward to welcoming you back for your next visit or “vacation”.

Best regards,

Christiane K

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Reviews (2,274)
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1,280 - 1,286 of 2,274 reviews

Reviewed August 29, 2013

I do a lot of business travel around the world and I have stayed in many nice and great airport hotels. However, the Hilton Frankfurt Airport Hotel is by far my favourite as I really admire the futuristic structure, the quality of the rooms, the service and nearby selection of restaurant facilities. I always look forward to staying here.
Tony Borg

  • Stayed: August 2013, traveled on business
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1  Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Snijders, Manager at Hilton Frankfurt Airport Hotel, responded to this reviewResponded August 30, 2013

Dear Tony,

Thanks for the nice review of the Hilton Frankfurt Airport and your compliments on the hotel. It's an honor to be your favorite choice amongst so many great airport hotels in the world.
Since you are a frequent traveler, what more to say as "See You Soon"!

All the best,

Marc

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Reviewed August 29, 2013

Of course, being almost in the airport, and on top of the station, this hotel is perfectly located for travellers, plus the building itself isn't common at all.
But the service is poor, unpersonal, and you feel like you're disturbing these people.
The food is as well very average, luckilly, there are numbers of restaurants in the area.
The rooms are ok with the hilton standards.

  • Stayed: May 2013, traveled on business
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1  Thank Fraddk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiane K, Executive Office at Hilton Frankfurt Airport Hotel, responded to this reviewResponded September 11, 2013

Dear Fraddk,

Thank you for providing us with your feedback on Tripadvisor. I am very sorry to read that your stay was tarnished by an unsatisfactory service experience. Please be assured that the well-being of our guests is of utmost importance to us and it was surely not our intention to make you feel unwelcome.

Fraddk, we are always keen to hear our guests' opinion, so once again thank you for your comments. We do hope we can welcome you back soon to convince you of our hospitality.

Best regards to Copenhagen,

Christiane K

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Reviewed August 28, 2013

I've stayed in a lot of Hilton properties- this one takes the cake. Room on executive lounge level was superb- great furnishings, bathroom had a shower and a bath tub (sepearate). Great water pressure, clean, modern, new. Staff was great, in room chocolates were, to steal a line from Guy Fieri, Out of Bounds- brought one home for the wife!

Room Tip: Rooms in the teens- 30's have city views.
  • Stayed: August 2013, traveled on business
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Thank MyOwnBobblehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Snijders, Manager at Hilton Frankfurt Airport Hotel, responded to this reviewResponded August 30, 2013

Hello MyOwnBobblehead,
Thanks for choosing the Hilton for your stay at Frankfurt Airport! How nice to hear that you enjoyed your stay with us so much. I hope, your wife enjoyed the chocolates. We look forward to giving you a "chocolate refill" when you're back in Frankfurt.
Take care and best regards,
Marc Snijders

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Reviewed August 28, 2013

I used this hotel for a layover at Frankfurt. Booked on line and prepaid so I got a nice rate. While it is a little ways from the terminals, it is still within the airport/train station complex. Signage could be a bit better to help find it. Don't confuse it with the Hilton Garden Inn right beside it. The decor everywhere is ultra-modern with lots of glass. It's spacious, well maintained, clean and everything works. The room was extremely well appointed, very comfortable, with an outstanding bathroom. There is nothing to criticize in that area! The doorways at various point in the hallways open automatically so there is no need to wrestle with them as you haul your luggage around. The front desk staff were friendly and helpful. The breakfast buffet was very good. It was included in my rate but if not, the charge is an incredible EUR33 which is breath-taking to say the least. Fortunately, there is a Starbucks close by as well as other choices so you are not constrained to face this very expensive option. The one other issue I have is the exorbitant charge for internet access: EUR8 per hour, nearly EUR20 for 24 hours. That's way more than I pay for a month of high speed access at home! Folks, you will make more money if you charge less as people will actually use it!

Room Tip: Great option for a layover at FRA!
  • Stayed: August 2013, traveled on business
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1  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiane K, Executive Office at Hilton Frankfurt Airport Hotel, responded to this reviewResponded September 11, 2013

Dear John V,

Thank you very much for your feedback and the outstanding rating here on Tripadvisor.
Your kind words on the friendliness and helpfulness of our team are much appreciated, thanks a lot for that. We are delighted to see that you were also happy with the design and convenience of our guestrooms as well as the location of the hotel.

Thank you for mentioning your concerns regarding the Internet charges and the signage, please be assured that your opinion is very valuable for us.

John V, we hope we can be your host again during your next layover at Frankfurt Airport!

Best regards to Ottawa,

Christiane K

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Reviewed August 26, 2013

We had a weekend in Frankfurt arriving from Tokyo and continuing to Athens. My last stay was the Hilton Garden Inn, nice but no "umpf". This time we booked the Hilton and man, we were impressed. The rooms were nicer, the view was better, we felt at home between flights. Sure, to get good rooms, good service you need to be a member of the loyalty program and earned your status. Breakfast, Internet and Lounge access is free for us and we enjoyed every second of our stay. The bed was comfortable, the bathroom quite adequate, absolutely no complaint. And minutes from the terminal in walking distance. Can't wait to come back. And by the way, the Squaire, however they arrived at this name, is a wonderful space filled with good restaurants, a supermarket and nice stores, although on the home goods store we wonder how they can survive and the drugstore downstairs, part of the bankrupt Schlecker chain is closed.

  • Stayed: August 2013, traveled on business
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Thank WEISSBIER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Snijders, Manager at Hilton Frankfurt Airport Hotel, responded to this reviewResponded August 28, 2013

Dear WEISSBIER,

Your sentence "We felt home between flights" is a beautiful compliment and is exactly what we aim for at Hilton Frankfurt Airport. Thank you for your kind review of the hotel.
Indeed the hotel is directly connected to Frankfurt Airport, which is of great convenience, especially if you had a long journey and need a rest and some relaxing moments in between flights.

You can't wait to be back..., we can't wait to have you back.

Kind regards

Marc Snijders

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Reviewed August 26, 2013

We had dinner at the Frankfurt airport Hilton, over-expensive but very very good; Staff is extremely friendly!! I would recommend eating here if you're just staying here and don't want to leave the hotel.
There's a shopping centre outside the hotel.

  • Stayed: August 2013, traveled on business
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Thank Maya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc_Snijders, Manager at Hilton Frankfurt Airport Hotel, responded to this reviewResponded August 28, 2013

Dear Maya5252,

How nice of you to take the time to post your comments about the Hilton Frankfurt Airport on TripAdvisor. Thanks so much for that.

Great to read, that you enjoyed the service and food at Restaurant RISE. I will certainly pass on your feedback to the team.

We hope to welcome you back soon !

All the best,

Marc

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Additional Information about Hilton Frankfurt Airport Hotel

Address: The Squaire, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #12 of 270 Hotels in Frankfurt
Price Range: $121 - $554 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Frankfurt Airport Hotel 4.5*
Number of rooms: 249
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