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“Isolated hotel with limited services” 2 of 5 bubbles
Review of IntercityHotel Frankfurt Airport

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IntercityHotel Frankfurt Airport
Ranked #98 of 267 Hotels in Frankfurt
Sao Paulo, SP
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Isolated hotel with limited services”
2 of 5 bubbles Reviewed May 16, 2013

Did not like this hotel. It is okay, but: shuttle bus from the airport takes 30m to 60m (including waiting time and stops) to make a 5km trip, room service has just 3 dishes and only accepts cash (!), check-in is slow with huge queues. I think I would avoid staying in an Intercity again.

Room Tip: Bring your own food and be patient.
See more room tips
  • Stayed May 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Newton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, May 21, 2013
Dear Newton C,

Thank you for your review of your hotel stay. We are sorry that your stay at our hotel wasn’t like what you expected. Our shuttle bus runs from 04:45 am (first departure hotel) untill 00:30 am (last departure airport) every 30 minutes. Shuttle time is 15 minutes. Every guest has the possibility of either paying cash or setting the service on the room bill which of course can be settled by credit card upon departure.
We would be glad to welcome you again.
Best regards from Frankfurt.

Your team from the
InterCityHotel Frankfurt Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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810 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Berlin, Germany
1 review
5 of 5 bubbles Reviewed May 14, 2013

We have stayed at Steigenberger Airport for the past four years, its always wonderful. The staff are friendly and helpful. The hotel is absolutely top of the line, english speaking staff, GREAT food in the bar and Wildman restaurant. We highly recommend this hotel and will continue to stay whenever we must over night at Frankfurt Airport!

Room Tip: We have never used the pool or spa. We don't know Frankfurt very well so out stay is always sur...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank miamilooking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, May 15, 2013
Dear Miamilooking,

Thank you very much for your great review of your stay.
We are happy that you had a comfortable stay at our hotel.
We would be very happy to welcome you again soon.
Best wishes to Berlin.

Your team from the
InterCityHotel Frankfurt Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pine, Colorado
Level Contributor
148 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed May 10, 2013

We were in transit through FRA and had a short amount of time - overnight- until our flight. The hotel serves a purpose for sleeping but doesn't offer much else. The hotel was clean, but not 'German' clean. And, the bathroom smelled weird; not good, but not typical bathroom smells either?!
We went to the "Welcome" desk in the airport and asked for a nearby, lower cost hotel. We paid more at this welcome desk than if we would have booked this hotel online. Breakfast was included as well as transfers and I think we paid around Euro130.00 for two people. Other people had to pay $5.00 for their transfer but paid less for their room (single 89.00, internet, 1 week in advance). Internet is expensive. Euro14.00 for and hour? and Euro 2?.00 for the night. A visit to the spa was included in our price. By that I mean: you could go use the sauna and workout room for free.
Breakfast was unavailable to us because we left at 4:30 in the morning.
There is nowhere to eat outside of this hotel. Nothing to walk around except the outside edge of the airport.
However, we did eat in the bar and the service was very friendly and the food very good. Average prices in the bar. It goes without saying that the beer was good!
Overall, it served the purpose, something to eat and a place to sleep.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Peggy303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, May 14, 2013
Dear Peggy303,

Thank you for your review of your hotel stay.
I am sorry that some things weren’t like what you expected.

In case there are complaints regarding the room we ask our guests to come to the reception which will allocate another room.

Our Internet is from an external company and we don’t have influence on the prices.

We regret that you don’t have enough time to enjoy our Early Bird Breakfast for 5 EUR, which starts at 4:30am. For the catering of the guests our restaurant “Fluggi” serves a generous breakfast buffet with high quality hot and cold food. At lunch it offers tasty business lunch specialities and in the evening a buffet as well as a selection of international delicacies from our show kitchen. Last but not least our Pub “Ju52” with our personal do their best to support the guests with food and beverage until 1pm.

It’s nice to hear that you enjoyed your stay in the bar. Our service team will be very happy that you mention them.

We hope to see you again soon at your next stay at Frankfurt Airport.
Best wishes to Colorado

InterCityHotel Frankfurt Airport
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Israel
Level Contributor
301 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 bubbles Reviewed May 9, 2013

Very very different from the photo's, large room but with very old decor, not so clean either. The rooms have a kettle for maling tea/coffee but no tea or coffee is given, Towels are old, thin and tatty. This premises is in dire need of some TLC. Luckily the experience was only for a single night.

  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alonsegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, May 10, 2013
Dear alonseg s,

Thank you for your review of your hotel stay.
I am sorry that your room wasn’t like what you expected. If a guest isn’t happy with her/his room because it is dirty or has old towels she/he is more than welcome to inform our front office team. They’ll do their best to give him a new room. It’s the most important thing for the hotel that our guests have a nice stay.
It would be great to see you soon again in our hotel.

Greetings to South Africa.

InterCityHotel Frankfurt Airport
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Travelers are raving about these Frankfurt hotels

Brno, Czech Republic
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

Rooms are small but cosy and for one night it is enough. Hotel is little bit noisy because on corridor there is high traffic.
Shuttle bus goes twice in hour and unfortunately it has 5 minute stop between terminal 1 and terminal 2
Restaurant on hotel is terrible. We had buffet dinner and it was hard to choose something tasty. It doesn't have value for 28EUR/person. Breakfasts are better, but also nothing special

Room Tip: there is big traffic on hotel, it is better to take a room far from elevators
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Viktor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, May 10, 2013
Dear Viktor B.,

Thank you for taking your time to write a review at tripadvisor.
I am sorry that you did not find your taste of food on the buffet. Our restaurant “Fluggi” serves a generous breakfast buffet with high quality hot and cold food. At lunch it offers tasty business lunch specialities and in the evening a buffet as well as a selection of international delicacies from our show kitchen. The prices of our restaurant are in line with the prices of other hotels at Frankfurt Airport being in the lower to mid level range.
We would be glad to welcome you again.

Best wishes to the Czech Republic.

InterCityHotel Frankfurt Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 11, 2013 via mobile

Few minutes drive from the airport and about 20 min drive to the city.
Clean modern and reasonably large rooms.
Good breakfast and nice bar on the ground floor.
Car Park is not included and very expensive.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Oooo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, April 16, 2013
Dear Oooo1,

Thank you very much for your great review of your stay.
The InterCityHotels are well known for their central locations. Normally they are located at major traffic hubs for being a perfect base for business meetings or a city trip.
Our housekeeping team will be very happy that you mention our clean rooms.
Furthermore it’s nice hearing that you liked our JU52 Pub and our breakfast buffet. We set a high value on our variety and quality on the breakfast buffet.
Our car park is on the price level around the airport area. All car parks are owned and managed by Fraport so that we don’t have any influences on the prices. For your next stay we recommend you our Park Sleep and Fly offer. It includes 7 days parking, our shuttle service and one overnight in your chosen category. We counsel you with pleasure personally in our reservation department. The telephone number is 0049 69 69709485.
We hope to see you again soon at your next stay at Frankfurt Airport.

All the best until then and greetings to beautiful Zurich.

InterCityHotel Frankfurt Airport
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Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 10, 2013 via mobile

After being moved back to the airport following overbooking my hotel in town, I found this place very functional and clean. Perfect for a pre flight stop, but not for a business trip. It is right by the airport so would work well for that. Meanwhile, I have now come back into town for a second time and thereis still no room at my original place!

Stayed April 2013, traveled on business
Helpful?
Thank Staggered G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC474, Manager at IntercityHotel Frankfurt Airport, responded to this review, April 16, 2013
Dear Staggered G,

thank you for taking your time to make a review at tripadvisor.de.
We are happy that you had a comfortable stay at InterCityHotel Frankfurt Airport.
Additionally it’s nice hearing that you appreciate our hotel as a good transit hotel.
We would be glad to welcome you again.

Best wishes.

InterCityHotel Frankfurt Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IntercityHotel Frankfurt Airport

Property: IntercityHotel Frankfurt Airport
Address: Am Luftbrueckendenkmal 1, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#58 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — IntercityHotel Frankfurt Airport 4*
Number of rooms: 360
Official Description (provided by the hotel):
Start your holiday or business travel comfortably from Europe's second largest airport, or have a meeting in a relaxing atmosphere. The modern design and impressive facilities of the InterCityHotel Frankfurt Airport offer the perfect conditions. Ask at the front desk for the "FreeCityTicket" and enjoy local public transport for free throughout your stay, making it easy for you to explore Frankfurt at no extra travel costs. Efficient and successful meetings - the InterCityHotel Frankfurt Airport with 14 meeting rooms and two auditoriums with a capacity of up to 180 people offers the best solution for every meeting, conference or event. Natural daylight and air-conditioning go without saying, as well as high tech conference and communication equipment. Our attentive and individual service makes a substantial contribution to an atmosphere which will make your participants feel comfortable. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more   less 
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Also Known As:
Intercityhotel Hotel Frankfurt

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