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Steigenberger Airport Hotel
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Reviews (3,773)
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1,417 - 1,422 of 3,773 reviews
Reviewed April 22, 2014

Free shuttle bus to the Hotel and return every 15 mins.
Good sized modern rooms
Good standard of cleanliness
Beds firm but personal choice
Good facilities especially the gym and spa on floor 9 (UK guests be warned the sauna in mixed and no clothes, which is normal in Germany but could be a shock to some)
Good food offerings and massive choice at Breakfast.

  • Stayed: April 2014, traveled on business
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Thank James-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded April 24, 2014

Dear James-TRIP;
We thank you that you have evaluated our hotel on TripAdvisor and are glad to read you felt comfortable during your visit.
Our shuttle busses are operating 24 hours between the hotel and the two Terminals.
We are sorry for the probably uncomfortable experience regarding our sauna. Our guests are informed before entering the sauna by an indication that it is a textile free area.
Thanks for the compliments in regard of our breakfast buffet. We are always happy when we find out our guests enjoyed it since we are really striving for an offer that doesn’t miss anything plus perfect quality.
It would be our pleasure to welcome you again at any chance.
Kind regards to UK
Richard Engelmayer & Steigenberger Airport Hotel Frankfurt team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

Steigenberger Airport Hotel in Frankfurt was a good quality airport hotel for a quick 1 night stay with all the amenities one needs in an airport hotel. The hotel is accessible with a quick bus ride from the main terminal, fairly renovated and as I understood there some lower category not renovated rooms. My room was an executive room which was great, new, modern, good breakfast and bar service at the hotel. Only thing to improve is a the quality of Internet, very slow, even though I had to pay 8 EUR for the what they call high speed one. Well definitely not high speed.

Room Tip: Renovated Superior and higher rooms are great.
  • Stayed: April 2014, traveled on business
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Thank Tomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelfra, Executive Office at Steigenberger Airport Hotel, responded to this reviewResponded April 23, 2014

Dear TomasNesvorny;
On behalf of the Steigenberger Airport Hotel Team we would like to thank you for your feedback. It is our pleasure to find out you had mainly a convenient stay.
We regret the internet service was not to your satisfaction. But your hint is very helpful for us and will be considered in the feedback to the internet provider who can check what the reason for the bad quality was.
Fortunately you liked your Executive room. It’s true that amongst two more categories our standard rooms are not up to date, but many times also sufficient for the needs of our guests who stay only for one overnight. Maybe, during another visit you will choose one of our superior rooms which are the replacement for the standard category. Further renovations will be starting this summer.
It would be our pleasure to welcome you again and prove our usual standard service to you.
Kind regards from Germany
Francesca Sambito & Steigenberger Airport Hotel Frankfurt Team

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Reviewed April 6, 2014

This clean modern hotel offers free shuttle service to the airport. Staff are efficient, check-in was quick, the room was quiet and comfortable. It is available for day use when one is delayed between flights.

  • Stayed: March 2014, traveled as a couple
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Thank iTravelkeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelfra, Manager at Steigenberger Airport Hotel, responded to this reviewResponded April 9, 2014

Dear iTravelkeen;

Thank you for the fantastic review of your stay and that you have given us a perfect score at TripAdvisor.

We are very pleased that you were so satisfied with our service and the location of our hotel.
I hope you visit us again at Frankfurt Airport.
Many greetings to Canada!

Richard Engelmayer & Steigenberger Airport Hotel Team

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Reviewed March 30, 2014

After two weeks of bustling Germany (on vacation), it was specially nice to settle down for peace and quiet before flying back to the US. We turned in our rental car at the airport, then took a taxi to the hotel. Receptionists are top of the line, room was modern and clean, restaurant had nice light selections at reasonable prices and fast service. No runway noise. Exactly what we wanted for our last day.

  • Stayed: April 2013, traveled with family
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1  Thank Cambriariter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelfra, Executive Office at Steigenberger Airport Hotel, responded to this reviewResponded April 2, 2014

Dear Cambriariter;
Thank you for spending a few minutes in rating the stay in our hotel.
We would like to inform you that there is a free shuttle running every 15 minutes from and to the airport (duration of transfer: max. 8 minutes).We are sorry you probably missed this information and spend money on a cab.
But we are glad that in total you had a pleasant stay and enjoyed the visit. Thank you also for the compliments towards the staff, the restaurant and the facility.
It would be our pleasure to welcome you again and prove our usual service to you.
Best regards to California
Francesca Sambito & Steigenberger Airport Hotel Frankfurt

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Reviewed March 28, 2014

I visited the steigenberger airport hotel during the musikmesse 14 me and 3 of my colleagues despite the bad reviews i read first i had a really pleasant stay .
The shuttle bus is really helpful piking you up free of charge from the airport running every 15 minutes taking you straight to the hotel checking in was pretty quick with a really polite and smiley girl behind the reception desk
and very nice modern decorated welcome area .
We stayed at a family room which wasn't really spacious but was clean and had separate space for suitcases so we manage everything pretty well inside , in a room with 4 people thinks getting a bit messy but every day as we return from messe we had a very clean and tidy room with clean bath towels so you can relax after a busy day in the room or you can visited the spa and the gym on the 9 floor is free of charge ( massage charge) and is very relaxing we used the pool ,sauna ,jacuzzi and steam bath very clean well organised all .
We found the price of the breakfast expensive as is 28 euros per day per person so was cheaper to eat breakfast outside of the hotel as we didn't had a big budget .
We use the free internet access which is very good to check your Facebook ,chat and surf but is not good for Skype downloading or uploading photos the hotel offers a faster connection with extra charge but we didn't try it no needed .

  • Stayed: March 2014, traveled on business
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Thank dim1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelfra, Executive Office at Steigenberger Airport Hotel, responded to this reviewResponded March 31, 2014

Dear dim1984;
On behalf of our team I would like to thank you for your detailed review on TripAdvisor.
We are very glad that you decided to make your own experience and gave us the chance to prove that satisfaction is also depending on the individuality of a person and her/his expectations.
We are sorry you found our breakfast price to expensive. It includes a very large choice of food and drinks. Next time you maybe book at a rate which includes the breakfast already? You will see you will be delighted with our offer. Alternatively you can add the breakfast to your overnight during check-in at an advantage rate or choose one from our card (e. g. French breakfast; croissant, jam, butter, orange juice and hot drink).
It would be our pleasure to welcome you again.
Greetings to Rhodos
Francesca Sambito & Steigenberger Airport Hotel Frankfurt team

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