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“Great Platinum recognition” 4 of 5 bubbles
Review of Sheraton Frankfurt Congress Hotel

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Sheraton Frankfurt Congress Hotel
Ranked #92 of 267 Hotels in Frankfurt
Sydney, Australia
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Platinum recognition”
4 of 5 bubbles Reviewed June 8, 2013

Great Platinum recognition, Room upgrade & 2 cocktails sent to the room on arrival.
Excellent breakfast, room good size.
Just 1 problem on check out there was a internet upgrade charge (free Internet Platinum), had to tell them 4 times, 3 different people. I had not used the TV rental system, before they credited the charge.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jtwmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, June 10, 2013
Dear valued Platinum Guest from Sydney,

thank you very much for your stay at the Sheraton Frankfurt Congress Hotel and also for giving us feedback here on tripadvisor.

We are happy that you enjoyed what we are doing extra to honor our most loyal Platinum Guests and that you liked the breakfast and our rooms.

We apologize for the negative experience regarding your billing. You can be sure that we will take your case to further improve the speed and effigies of our customer service.

We hope to welcome you again soon at the Sheraton Frankfurt Congress Hotel
Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

518 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Louisville, Kentucky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 1, 2013

Can't say enough good stuff about this hotel. Beautiful with awesome room/bath. Complimentary breakfast was superior with very friendly and courteous staff. Computer center right in lobby with free wi-fi. I was able to check-in with Delta for our next day flight and print our boarding passes. Highly recommend this hotel and would stay here again. I love Germany.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, June 10, 2013
Dear guest from Kentucky,

we appreciate your fabulous comment here on tripadvisor about your recent stay with us.

Especially we would like to thank you for your great words about our staff. Comments like yours are the reason that we are always trying to go the extra step for our guests.

We are proud that you had such a great time in Germany and at the Sheraton Frankfurt Congress Hotel. We hope your travel plans will bring you back to Frankfurt and to our hotel in the future.

Warm regards
Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englishman in Wales
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

I stayed 1 night in July last year with 2 business colleagues. Chose the hotel due to Sheraton brand and proximity to business meeting literally across the street.

Overall the hotel was up to the professional standards you expect from a Sheraton. Everything clean and well presented, staff friendly and courteous, and comfortable rooms.

Ate in the hotel restaurant, food was good if not spectacular, but the Eritrean waiter was an absolute delight. We ate quite late, and the restaurant was quiet, so we were able to take almost all of his attention, and he regaled us with stories of his homeland, really fascinating guy.

  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank superfletchuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, May 16, 2013
Dear "superfletchuk",

Thank you very much for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to hear that you have totally enjoyed your stay with us.

Your commendation is a most welcome motivation. We will do our best to keep up our personal service. Be assured that we will forward your comments to our staff; there is no better way to thank them as by a positive guest feedback.

We hope you will come back soon. It will be a great pleasure for us to see you in the near future.

With Kind Regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed May 11, 2013

+ Proximity to the congress center
+ Clean well equipped rooms
+ Nice breakfast buffet
+ Pool
+ Apples provided at reception :-)
- Entrance to the gym from the pool wasn't the best idea - insufficient ventilation and very humid
- No power sockets at the bed side
- Paid internet in rooms and (for me) wasn't very stable

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank janpopovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, May 16, 2013
Dear Mr. Popovich,

Thank you very much for choosing the Sheraton Congress Hotel for your stay in Frankfurt. The comments you have posted are very important for us, therefore we would like to thank you for taking the time.

We are happy to hear, that you enjoyed our comfortable rooms as well as our delicious breakfast buffet and the nice pool and fitness area.

Your remarks regarding the internet service and the power sockets have been noted - thank you for mentioning.

We do hope that we get the opportunity to welcome you back. Please do not hesitate to contact us if we can provide any assistance for you.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
102 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

This hotel is pretty much the Standard Sheraton offering.

I had a nice room, the staff were super helpful and the pool was great too.

Although the hotel 'appears' to be quite a long way from the city centre, there is a tram which stops at the front of the hotel and which will take you there in about 20 minutes. A two day tram pass cost about eight Euros. It's a short taxi ride from the airport.

I felt that the hotel food was a bit over priced (especially the breakfast) and I found that I got better food for much less money in the City Centre.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, May 11, 2013
Dear "Julian S",

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We are delighted to hear that you have enjoyed your stay with us, especially our nice rooms, our excellent pool, fitness and sauna area and at least our helpful and friendly staff.

Please get in contact with our reservation department before your next stay with us. We also offer great room rates including breakfast.

We are looking forward to welcome you again soon.

Best regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed April 19, 2013

The hotel is situated in the business part of Frankfurt about 20 euros taxi ride from the airport.
If you wish to go to the centre again you will have to take a taxi or the tram located across the road from the hotel.
In the evening it is a very quiet area but does have the luxury of a Chinese and Indian resturant 2 mins from the hotel.
The hotel is very clean and offers a very good service. The rooms are very spacious and modern and the staff are very helpful.
The breakfast was very good but was not included in the price and was a hefty 24€ so if your not hungry eat later.
The gym was excellent and the pool steam room and sauna were all worth a visit
The other thing which is disappearing slowly is the charge for the internet but unfortunatly in this hotel you have to pay.
So to sum up a very good hotel to stay in friendly staff and good food but at a price .

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 24, 2013
Dear "lee M",

thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for your positive feedback.

We are happy that you enjoyed our perfect location between the airport and the city center with convenient connections by taxi or public transportation in both directions.

Please get in contact with our reservation department before your next stay with us. We have great room rates including breakfast and also including the internet.

Again we do thank you for your nice feedback and we hope that we will be your number one choice when you are coming back to Frankfurt the next time.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed April 15, 2013

We stayed for five nights to assist to Frankfurt Messe.
The hotel is located between the airport and the city center. Taxi from airport is EUR 20-25,00.
The hotel staff is highly professional and helpful.
Our rooms located in the executive floor are large, fully equiped and in mint condition.
The whole hotel is very well decorated and maintained.
Just in front of the hotel there is a tramway station that in two minutes stop at the train station.
The trains S8 and S9 connects in 10 minutes with the city center.
The only complain is the cost of the internet conections. Nevertheless, I am sure that it will be
my first option next year.

Room Tip: Executive floor rooms are really good,
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Agraontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, April 18, 2013
Dear guest from Buenos Aires,

a great "Thank You!" to you for your detailled and positive feedback about your recent stay with us. It is the feedback of our guests which keeps our motivation high and sets every employees highest goal to make our guests feel welcome and helped.

We are already lookimg forward to seeing you again latestly next year.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Frankfurt Congress Hotel

Property: Sheraton Frankfurt Congress Hotel
Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Frankfurt
#56 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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