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“Excellent Stay”

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Sheraton Frankfurt Congress Hotel
Ranked #90 of 269 Hotels in Frankfurt
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Stay”
Reviewed February 22, 2013

I have stayed in Frankfurt many times - usually shorter trips and have a variety of hotels, mostly Starwoods. Staying near the center (Zeil) offers quick walks to shops and restaurants but this hotel, which is close to the airport but still less than 4 miles to downtown, is an excellent value. I've stayed here several times - attracted by its prices - sometimes in regular rooms, sometimes in suites (platinum upgrades) and I've always had a wonderful experience. The front desk has always been great, patient and have done what they could to make my stay a pleasure. The breakfast buffet is full of options, the restaurant(s) including the traditional bavarian one have good food and the lounge/bar in the lobby modern and relaxing. The neighborhood is a key attraction for me. On the south side it faces onto a forrest (with a horse stable nearby) and a golf course. I've walked the forrest several times in different seasons and I've always enjoyed it. On the north side, there is a commercial park, which for those interested in architecture or photography will find it worthwhile. The German modern architecture then changes to an old neighborhood of traditional houses with great detail on them. A few photos I posted here might give you a better sense. A walk, tram, or short taxi ride get you the museums and downtown. Overall, highly recommended.

Room Tip: Rooms on the back facing the forest have wonderful views.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yiorgos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, March 3, 2013
Dear Yiorgos,

WOW - thank you very much for your nice and detailed comments.

Your commendation is a most welcome motivation. We will do our best to keep up our personal service. Be assured that we will forward your comments to our staff; there is no better way to thank them as by a positive guest feedback.

We hope you will come back soon. It will be a great pleasure for us to see you in the near future.

"Vielen Dank" - With Kind Regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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Munstergeleen, The Netherlands
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 19, 2013

Dear trippers,

My wife and I stayed in this hotel for 1 night before we left for Mexico. This hotel is just a 10 minutes drive away from the airport of Frankfurt. It's situated in a business district.
When we arrived at the desk the staff greets us by our names ! I was very surprised but they told us we were the last ones they expected that day. So with an offer for a free upgrade service gets a 10! We slept very well in good beds and a nice room with a view to the back where you can see a large forrest. The bathroom was a bit disappointing since there was no bath only a shower. But who complaints for € 95,= breakfast included. An additional € 16,= we payed for parking. Breakfast is an 8 since there was plenty to choose from.
So people if you want a nice rest before leaving to the airport this is a hotel we would like to recommend you.

Have fun!

Room Tip: Ask for a room with a view to the garden.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TheHeinles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, March 3, 2013
Dear "The Heinles",

Thank you very much for choosing the Sheraton Frankfurt Congress Hotel for your recent stay and for taking the time to share your feedback with us.

We hope you enjoyed your trip to Mexico!

We are delighted to hear that you enjoyed your stay with us, especially your upgraded room with a balcony and the nice view over the big city forest. We made sure your kind comments were passed on to our team.
Next time please ask for one of our rooms with a bath tub!

Again thank you for your comments and we hope to see you again in the near future.

Sincerely,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Zurich, Switzerland
Level Contributor
187 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed February 14, 2013

Stayed there one night in Feb 2013 on our way from Southern Germany to Düsseldorf by car. Location was excellent. 2 miles off the highway. Underground parking available at little cost. Parking lot secured. Check-in efficient and friendly. Everything was ready for the Platinum amenities. Got a voucher for a beer at the bar and a complimentary drink sent to the room (because there is no SPG lounge). Creative idea - well done! Room (upgrade) was relatively small but I don't count this as a minus given the building is rather old and has no bigger rooms. Yet we got a room with balcony. Everything else was very good. Except the noise - one can clearly hear the planes; probably new isolation would be a good idea. Also, housekeeping should be briefed when a couple arrives (i.e. two bathrobes etc. etc.). Next morning: great breakfast buffet. Way above what I had expected. Very friendly service, not only in the restaurant, generally throughout the hotel. Check-out as efficient, professional and friendly ask check-in. Will defenitely go back, especially at the competitive rates. I always consider a hotel's ranking in respect to the rate I pay and what I get. That is clearly above average for this place.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank RHW1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, February 17, 2013
Dear Platinum Guest from Zuerich,

it has always a great value for us to receive such a positive feedback from a frequent traveller and loyal Starwood Preferred Guest Platinum Member like you.

You prove us that we found a great way to honour your member status without having a lounge.

We hope that the noise from the planes which can occur during the day in the balcony rooms did not disturb you. We also have rooms facing away from the airport.

Again thank you very much for your great feedback, especially for complimenting our staff. That means a lot to us and we will make sure to share your feedback with everybody.

We hope to seeing you again soon at the Sheraton Frankfurt Congress Hotel

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Los Angeles
Level Contributor
107 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 12, 2013

This was a decent hotel and I had a good stay. Rooms were nice, staff friendly, and food good. Location is about 10 minutes from the airport and close to an office park. I would only recommend staying here if you have business at one of the nearby offices, otherwise, there are better airport hotels such as the Sheraton Frankfurt Airport Hotel and Conference Centre or the Hilton Airport Hotel. This hotel is not convenient for tourists or those wishing to see downtown Frankfurt either. Overall I would recommend this hotel and stay here again if I had business in the area. Good for business but not good for vacation.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nep1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, February 17, 2013
Dear Guest from L.A.,

thank you very much for your recent stay with us and for your feedback here on tripadvisor.

We are glad that you recommend our rooms, the food and the friendliness of our staff.

We do agree that our location is optimized for business guests. But we do also have a lot of leisure guests who enjoy the convenient public transportation. Tram #12 stops right in front of the hotel and brings you straight into the city center in only 15 minutes.

We would be happy to provide you with some more information about the public transportation with your next stay with us.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tbilisi, Georgia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 29, 2013

Location was perfect for me as is 5 minutes walking distance from LCC headquaters I had trainings. there is Tram station and it's very useful - you can get to the city center or even airport easily. center is far, but by tram it's not boring to get there and back; hotel is on a quiet place, nothing disturbes you in your room, bed was perfect - i felt a sleep upon arrival for almost a whole day :) breakfast was really perfect - choice is big, you can't stop eating as everything is very tastefull. on the second day of my stay there were a congress members - breakfast hall was crowded, not too comfortable but i did my best to ignore this disturbness and enjoy my breakfast. very important for me - in the lobby was free internet for the hotel guests, daily an hour. Unfortunately i haven't enjoyed the SPA, had no time to swim or go to gym...
I had to start from this - the receptionist was very helpful - he couldn't find my booking, but checked me inn very quick, didn't make me waiting at all

Room Tip: Rooms are small, but comfortable. Bed is perfect. good is that smoking rooms are on the same floor...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nino-Discovery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, February 2, 2013
Dear "Nino-Discovery",

Thank you for taking the time to share your feedback regarding your recent stay at the Sheraton Frankfurt Congress Hotel.

We are delighted to read that you were very satisfied with our staff and our service, the quality of our breakfast buffet as well as your nice room with our very comfortable Sheraton Sweet Sleeper Bed.

Your kind comments were passed on to our whole team.

We do hope that your traveling plans bring you back to Frankfurt and the Sheraton Congress Hotel.

With kind regards,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 28, 2013 via mobile

I checked into this hotel for 3 nights for a business trip into Frankfurt. I was greeted at the front desk by a very welcoming staff who upgraded me to a corner room and complimentary Internet as well.
The breakfast buffet is complimentary for Platinum SPG members, large selection. The hotel is located within a reasonable walking distance to a few restaurants and 2 supermarkets.

The tram to Frankfurt Main is located literally outside the front door and taking the tram 2 stops then the subway is a nonstop direct shot to Frankfurt Main.

The hotel also has ESPN so this is huge if your relaxing in you room and wanting to catch up on US sports.

The only issues I had with this hotel is the rooms stay very warm, the AC doesn't cool the room at all making it uncomfortable at times to sleep. Wish the hotel had a Lounge. Other than these two cons I can't really complain about this property.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1manWOLFpack_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, February 2, 2013
Dear valued guest from Washington D.C.,

Thank you very much for your recent stay at the Sheraton Frankfurt Congress Hotel and for taking the time to share your experience with us.

We highly apreciate your nice compliments about our very welcoming staff, your upgrade to one of our corner rooms with balcony and our large and delicious breakfast buffet.
Also we will take your comment about the aircondition to further improve our services.

We would be truly glad to welcome you again at the Sheraton Frankfurt Congress Hotel.

All the best,

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Stockholm, Sweden
Level Contributor
96 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 21, 2013

Stayed in this hotel few times, but each next stay is of necessity rather then own choice. Location is not attractive in quite isolated part of Frankfurt Niederrad, although very close to airport (10 -15 taxi ride) and Herriot office complex ideal for business meetings. Standard is below usual Sheraton and comparing with very high price per room it's not worth the money, especially considering that there is no free WiFi in the room. The only WiFi you can get for free is in the hotel reception which has some 5 sits , unless you position yourself in a bar , which I believe is a part of strategy by hotel. Otherwise €24 per day internet is a rip-off and it's time for hotels to understand finally that it should be part of an package same as free bottle of water in the room. At least that is what I expect for €200+ per night.
Final straw is reception staff is quite rude and I had unpleasant experience, both on arrival and departure, examples are not recognizing SPG membership, incorrect invoice, lack of flexibility. Time to refresh staff which is as old as the hotel days.
On positive side there is a nice small gym, sauna and swimming pool in the ground floor. Breakfast is not included but totally worth it as offers nice food choice.

Room Tip: Keep away from noisy elevators
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lilind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCongressFra, Manager at Sheraton Frankfurt Congress Hotel, responded to this review, January 24, 2013
Dear guest from Stockholm,

thank you very much for your stay with us and for taking the time to share your experience with us on tripadvisor.

We highly appreciate your great feedback regarding our wellness area and the variety of our great breakfast buffet.

We understand that staying in a business area is not very attractive to some guests. The great side of our location is that it is very convenient to reach from the airport and only a short ride to downtown by public transportation.

Our rooms are facing all Sheraton Standards and we do have room rates available, which are including the internet if you would like to have a option to our free Link(at)Sheraton Network in the lobby.

Our reservation department will be more than happy to find a room for your next stay which satisfies your expectations. We would be more than happy to welcome you again.

Warm regards

Your Hotel Management Team
Sheraton Frankfurt Congress Hotel
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Additional Information about Sheraton Frankfurt Congress Hotel

Property: Sheraton Frankfurt Congress Hotel
Address: Lyoner Str. 44-48, 60528 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Niederrad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Frankfurt
#55 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton

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