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“Good, better, Steigenberger: Amazing weekend in Franfurt!” 5 of 5 bubbles
Review of Steigenberger Frankfurter Hof

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Steigenberger Frankfurter Hof
Ranked #19 of 267 Hotels in Frankfurt
GreenLeadersGold level
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good, better, Steigenberger: Amazing weekend in Franfurt!”
5 of 5 bubbles Reviewed October 24, 2013

Situated in the heart of the Frankfurt City this wonderful hotel is just perfect for you to explore the city. Beautiful entrance to the grand building. Breakfast is just amazing. Choices and variety is great, you can find everything you would want to eat in the morning: fresh juices, variety of fish, meat, cheese, fresh fruits, pastry etc. And they serve champagne!!! We stayed there for three nights. We loved everything about that hotel. Rooms are extremely comfortable, so clean and modern: very comfortable beds!!! But we especially loved the bathroom: with a huge separate shower, bath, two vanity basins and bidet. Staff is very polite and helpful. The overall service is magnificent: sweets on your pillow every evening, shoe service etc. The Hotel Steigenberger has a historical charm, but it is very modern inside! For me it is the best hotel in Frankfurt!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BepaDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz_Klein, Leiter Öffentlichkeitsarbeit at Steigenberger Frankfurter Hof, responded to this review, April 16, 2015
Dear BepaDE,

Reading your review about the Steigenberger Frankfurter Hof as your best hotel in Frankurt makes us proud and we sincerely thank your for this wonderful posting.

We all here look forward to welcoming you back soon.

With kind regards

Sabrina Würfel
E-Commerce Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,787 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
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  • Dutch first
  • English first
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English first
Oakland Township, MI
Level Contributor
134 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

What a beautiful hotel, in a prime location, and perfect time of year - Oktoberfest! The bus-ride from Frankfort International, Terminal 2 was exceptional. The driver was very polite, the bus was exceptionally clean, and everybody's English was excellent. My first impression of the hotel itself was a friendly, smiling Front Desk clerk, whose English was also excellent. The staff was superb. They made a weary traveler feel quite welcome. I stayed in the Executive Tower, which I highly recommend, as the rooms are spacious, well-appointed, with extremely comfortable beds. The bathrooms have heated floors, which was a welcome amenity, along with some English-speaking television channels. I would not change a single thing about my stay.

Room Tip: Ask to be in the Executive Tower if it's available - It is well worth it.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz_Klein, Leiter Öffentlichkeitsarbeit at Steigenberger Frankfurter Hof, responded to this review, April 16, 2015
Dear Beth M,

Thank you for this beautiful review. I will gladly pass on your compliments to the whole team and we all look forward to welcoming you back soon.

With kind regards

Sabrina Würfel
E-Commerce Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed October 17, 2013

I wish there was an option for a "good" rating. My stay was tainted by the fact that I had to change rooms at 11:15 pm. There was a party, on the first floor and I could hear loud music, from my room. I would've expected better soundproofing. I appreciate that reception took care of my concerns promptly, but what an inconvenience to pack and transfer rooms. The hotel is beautiful, the rooms are clean, well appointed, the staff is professional and attentive. The buffet breakfast was good but much too expensive. The early check-in was a huge plus. The location of the hotel is very convenient close to museums, sights, shopping and restaurants.

Room Tip: 4th floor is quiet
See more room tips
  • Stayed October 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Keena_b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armin S, General Manager at Steigenberger Frankfurter Hof, responded to this review, December 16, 2013
Dear Keena_b,
Thank you for your feedback following your recent stay with us at the Frankfurter Hof. We are very sorry to read of your unsatisfactory, noisy experience caused by an event going on and we want to apologize for not having paid enough attention on this in advance. We are glad that you otherwise like our hotel and we do hope to have the pleasure of welcoming you back.
Kind regards,
Armin Schröcker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roma
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 17, 2013 via mobile

The hotel is very comfortable, and elegant. The breakfast was a very nice plus, as can be expected from a hotel of this level. The style of the interiors is not my favourite but elegant anyway. Excellent location.

Stayed October 2013, traveled on business
Helpful?
Thank Pierluigi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz_Klein, Leiter Öffentlichkeitsarbeit at Steigenberger Frankfurter Hof, responded to this review, April 16, 2015
Dear Pierluigi B,

Thank you for posting on this site. Your feedback is much appreciated and we are happy that you enjoyed your stay and especially our breakfast.

Looking forward to your return I remain.

With kind regards

Sabrina Würfel
E-Commerce Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

We stayed during the Frankfurt Book Fair so it was slightly insane. Elegant, old world charm. Not quite like staying at Hotel Adlon in Berlin, but close enough. Great location and lovely environs.

Staff was accommodating, drinks in the bar a bit high, but this goes with the territory.

If you want to feel special and think you're worth it; book it.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bailey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz_Klein, Leiter Öffentlichkeitsarbeit at Steigenberger Frankfurter Hof, responded to this review, April 16, 2015
Dear Bailey A,

Thank you for your kind review. Our whole team is happy to know that you enjoyed your stay at the Steigenberger Frankfurter Hof and we all hope that you will be returning soon.

Until then I remain with kind regards

Sabrina Würfel
E-Commerce Manager
Steigeneberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
64 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
2 of 5 bubbles Reviewed October 14, 2013

I felt like ripped off. Just expensive in my experience. I had to call each time for iron, iron board, ice bucket etc but the grumpy staff showed some attitude. It's SUCH OUTDATED and need SERIOUS renovation; shutting down for a few years to get this thing done all over again. Felt like I was in kindergarten in 70s. Very old noisy CRT TV and very dysfunctional shower. All the restaurants I got referred from concierge was very much not my cup of tea either. I felt like discriminated from the receptionist as she literally threw back the credit card. The most impressive thing in this hotel is the toilet downstairs. Flawlessly clean and all marble decorated. Please feel free to come and enjoy this public toilet downstairs. Oh the location is the best in Frankfurt along with Jumeirah Frankfurt Hotel.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank B J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armin S, General Manager at Steigenberger Frankfurter Hof, responded to this review, December 16, 2013
Dear B J
Thank you for your review on TripAdvisor. We are very sorry to read of your unsatisfactory experience; even more as we have done an extensive renovation program of all rooms in the last two years. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back at the Frankfurter Hof.
Kind regards,
Armin Schröcker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harvard, Massachusetts
2 reviews
5 of 5 bubbles Reviewed October 14, 2013

A final stage in celebrating our 50th Wedding Anniversary included a stay at the Frankfurter Hof. We were warmly greeted by the Concierge Herr Jergen Carl who recognized us although our last time in Frankfurt was12 years ago!

As usual, the service was impeccable and always 'top drawer'. We had several special needs since we had been travelling for three weeks including a river cruise up the Elbe River. The staff was able to accommodate us on everything and two days later, we were 'back on the road' on our final leg of our journey home in Boston.

Thank you all at that wonderful place in Frankfurt, the Frankfurter Hof.

Mr. and Mrs. Joseph R. Theriault, Harvard, Massachusetts, USA

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JRTTheriault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz_Klein, Leiter Öffentlichkeitsarbeit at Steigenberger Frankfurter Hof, responded to this review, April 16, 2015
Dear JRTTheriault,

Thank you for your beautiful posting on this site. The whole team and I are very happy that you fully enjoyed your stay in celebration of your 50th Wedding Anniversary.

We alle here look forward to welcoming your wife and you back soon.

Until then I remain with kind regards

Sabrina Würfel
E-Commerce Manager
Steigenberger Frankfurter Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Frankfurter Hof

Property: Steigenberger Frankfurter Hof
Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Altstadt , Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Frankfurt
#3 Green Hotel in Frankfurt
#3 Spa Hotel in Frankfurt
#6 Family Hotel in Frankfurt
#10 Business Hotel in Frankfurt
#15 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Number of rooms: 303
Official Description (provided by the hotel):
Established in 1876, the Steigenberger Frankfurter Hof is located in the heart of the city in middle of the historic, financial district, near the cathedral where the emperor's coronation once took place. Our hotel attracts global travellers who are as unique as our 303 luxurious rooms. Choose from traditional or modern decor; the extravagant and timeless elegance of the interior fulfils even the most sophisticated desires of our guests. In the morning we welcome you to one of the best breakfasts in the city, with exquisite delicacies served in our "Hofgarten" restaurant. The "Autorenbar" invites you to join us for a royal afternoon tea, before it becomes an evening hotspot in the Main-metropolis serving a choice of select spirits. Spoil your senses by choosing to dine at our Michelin starred restaurant Francais or our iconic restaurant OSCAR*S. Experience the largest SPA in Frankfurt where effortless luxury, creativity, and the art of well-being are combined. ... more   less 
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt

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