We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Like coming home”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #33 of 269 Hotels in Frankfurt
Reviewed August 20, 2013

For many years, we have started our trips to Europe at the Sheraton Frankfurt Airport Hotel. We usually spend two nights at the beginning and two nights at the end of our trips: in the beginning to help overcome the 9 hours time difference from Los Angeles to Frankfurt, and in the end to get organized again after several weeks of travel by rental car. By now, several of the hotel personnel recognize us and greet us like old friends. I especially want to mention Gudrun Bouzouida at breakfast, who always seems to be genuinely pleased to see us and makes us feel very welcome indeed! Also the parking attendant.
We watched the "ballet of the cranes" while "the whale of a Hilton Hotel" over the Fernbahnhof was being built and miss the view to the Taunus a bit... And we miss having dinner at the Taverne Restaurant which has been closed during our summer visits in the last few years and has just the atmosphere we like! But overall, we are very familiar with the hotel after so many years, and we always feel a bit like "coming home"!

Room Tip: High floors with airport or Taunus views are preferable. We do not like rooms that have windows tow...
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lore B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 21, 2013

Dear Lore B,

Your travel report is fantastic and we are very happy that you have become regular customers of ours. Thank you very much for your detailed review. We love the notion that we give travelers the feeling of being at home at our hotel. That nicely sums up our main goals of making our guests happy. Our restaurant Taverne will open again next month; I am sure upon your next stay you can enjoy our delicious regional cuisine again.

We hope you will stay with us regularly in the years to come.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,194)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,190 - 2,196 of 4,194 reviews

Reviewed August 19, 2013

we have two suites & welcome greetings bottles of champagne fruit platters(the best delicious juciest mango slices we ever taste) chocolate, thank you so much Sheraton
rooms are fresh clean modern comfortable spacious
Sheraton club lounge is superb
breakfast spread is more like lunch buffet
waiter/waitress very friendly, they make you feel at home

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yak7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 21, 2013

Dear yak7,

THANK YOU very much for that awesome feedback. We loved your wording and are very happy about your generous review about our hotel and customer service provided to you. I really hope you will soon fly again via Frankfurt. We would be delighted to see you soon again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

I stayed there after a flight from china. I enjoyed the day rate. The staff at the reception were friendly. However, the room, even if I stayed at the club level, was really disappointing, far away from the Sheraton standard. The bed sheets and the pillows were very "cheap". No wifi in the room, bathroom clean but not updated.
the location is super convenient and I would recommend it only for that reason. Surely there are much nicer hotel in downtown for similar prices.

Stayed: August 2013, traveled on business
Thank Carosuzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 20, 2013

Dear Carosuzhou,

Thank you for choosing Sheraton for your dayuse stay in Frankfurt. Your score is something in between good and bad and I regret that we did not make you more comfortable. Normally we get positive feedback regarding our Club rooms so I am a bit surprised to read your comments. It seems that we did not fulfill your personal needs.

I hope you will stay at our hotel again and enjoy your next stay more than the last one.

Sincerely,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

Very convenient location adjoining the airport with easy access to trains.
Typical of the excellent standard provided by Starwoods hotels. We could not fault anything about our visit. Highly recommended.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mawson W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 20, 2013

Dear Mawson W,

“vielen Dank” for your generous awarding of score and friendly comments. We are happy to read that you highly recommend our hotel. That nicely sums up our main goals of making our guests happy. We hope very much that you will stay at our hotel again when you travel through Frankfurt the next time.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

Our favorite hotel for convenience to airport and trains to all destinations! Great place to unwind upon arriving in Germany and best place for your last night before departing Germany. We always plan to arrive at the Sheraton the day before catching our US flight home the next day! Free shuttle to the International Terminal in the morning beginning at 0530. If you need to catch a train, you can just walk across the walkway and take the escalator down into the rial area. There is a ticket office with friendly english speaking folks right there. Accommodations, food and friendly staff guarantee a lovely experience at the Sheraton! You have access to the market and shops in the airport for last minute shopping. If coming back to Frankfurt by train, you just ride up the escalator and you come upon the walkway across the road into the reception area of the hotel. Absolutely stress free!! We have done this for years and would never consider any other hotel.
Traveling on business one year we had taken the train from the airport to Paris, stayed a few days, took the train back to Frankfurt AP via a stop in Metz to see the cathedral. Spent the night at the Sheraton prior to the beginning of my conference and my husband heading home to the US. In the morning we walked across the 'bridge' into the terminal - my husband headed to the airport for check-in and I took the escalators down into the train area below the airport and off to my conference in another town. Try that anywhere else!

Room Tip: Every room we have ever been in has been super! No terminal noises will interrupt you!
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 14, 2013

Dear Maria B,

Many, many thanks for your feedback. I read your review with great pleasure and am very happy that you enjoyed your stay. Thank you for commending my staff in such a warm and friendly manner. I will gladly let them know that you appreciated their efforts.

We hope you will soon book your next stay and we will do our best to make you feel at home again.

Warm wishes,



Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

We are not too fond of stressful pre-flight 'getting to the airport just in time' experiences and enjoyed the airport Sheraton convenience instead now for the third time. The room (Classic Non-smoking, 27 Sq.m/291 Sq.ft) was excellent with a view to terminal 1 and no noticable noise whatsoever from the airport. Combined with very comfortable beds and a wonderful dinner this led to a refreshing sleep for the whole family. Check in at terminal 1 was a breeze and getting that relaxed to the waiting room we couldn't care less about the usual delay...

Positives: perfect room, excellent food, great staff at the restaurant, convenient location

Negatives: hallways are could use new carpets (guess that's where the bit unpleasant odor originated), bathroom is a bit small, restaurant is pricey, long waiting line at check in/check out

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AlexanderTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 13, 2013

Dear AlexanderTea,

I would like to thank you very much for staying at our hotel. I appreciate that you took the time to write a few sentences about your stay. Overall you seem to have enjoyed your stay and our airport connectivity. You cannot beat the convenience of our hotel regarding nearness to the airport terminals. Our guests can have a relaxing lie-in or enjoy a sumptuous breakfast before their flight while other people have to organize a shuttle and waste precious time on the road.

I hope you have already planned your next trip to Frankfurt. We would be delighted to see you soon again.

Best regards,



Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

Thanks to a weather delay causing me to miss my connection, I spent the night at the airport Sheraton courtesy of Lufthansa. The hotel is connected to the airport and right above the train station so you can't beat the convenience. Even if visiting Frankfurt for business, staying at the airport would be a viable option given how easy it is to connect downtown via the train (as opposed to say Munich, where the airport is too far away).

The lobby of the hotel is pleasant and offers free wi-fi, however the rest of the hotel is rather depressing. It's in need of a refresh, but that said, I had a comfortable night's sleep with a quiet room and comfortable bedding.

Service at the hotel was inconsistent. The front desk staff were very friendly, which was much appreciated given how they are probably always dealing with frustrated travelers forced to spend the night at their hotel. The two staff I spoke with at the concierge were not friendly at all though. It was as if I was troubling them by asking for directions and recommendations downtown.

All the stranded passengers were able to have a Lufthansa-provided dinner and breakfast at the hotel. I skipped dinner and went downtown. I went to the breakfast but it looked very unappetizing and it was in a freezing cold room -- both temperature-wise and ambiance -- so I skipped that as well and got a bite in the lounge.

If you have to stay at the Frankfurt airport this is a good option, but it's not a place I would choose to stay.

  • Stayed: June 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cillierabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this reviewResponded August 13, 2013

Dear cillierabbit,

What a bother that you missed your flight. Long waiting times at the airport, uncertainty regarding the next flight connections and an unwanted stopover can cause much frustration. I am glad that our Front Office team could help to make you feel comfortable and well taken care of.

I am sorry that you were not entirely satisfied with our breakfast buffet. Please note that we can only offer food and beverages as ordered and paid by the airlines.

I hope you had a good journey home and could finally relax after a troublesome journey.

Kind regards,



Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Frankfurt hotels
0.1 mi away
Hilton Frankfurt Airport Hotel
0.1 mi away
Hilton Garden Inn Frankfurt Airport
0.9 mi away
Steigenberger Airport Hotel Frankfurt
Show Prices
Show Prices
Show Prices
0.9 mi away
Holiday Inn Frankfurt Airport
Holiday Inn Frankfurt Airport
#42 of 269 in Frankfurt
209 reviews
0.9 mi away
MEININGER Hotel Frankfurt/Main Airport
5.6 mi away
InterContinental Frankfurt
InterContinental Frankfurt
#37 of 269 in Frankfurt
1,710 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Frankfurt Airport Hotel & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Frankfurt
#25 Luxury Hotel in Frankfurt
#43 Romantic Hotel in Frankfurt
Price Range: $113 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Agoda, Booking.com, Hotwire, Orbitz, Priceline, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Sheraton Frankfurt Airport Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing