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“Still the best choice” 4 of 5 bubbles
Review of Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #37 of 267 Hotels in Frankfurt
sydney
Level Contributor
408 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Still the best choice”
4 of 5 bubbles Reviewed February 1, 2013

Forget waiting eternally for the shuttle buses which never come when they're meant to. walking from an airport to your hotel for an overnight stay is still the best option. And now that there is finbally some competition with the Hilton this hotel seems to be trying harder than ever to help travellers check in and out quickly and pleasantly. Rooms and all fittings work well.

  • Stayed August 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bigvicSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, February 4, 2013
Dear bigvicSydney,

Thank you for staying at our hotel. I am glad you noticed the development we established upon check-in/out. My team is working really hard to avoid long waiting times. And they always try their best to make a stay as much comfortable as possible.

My team and I would like to let you know that we would be happy to see you soon again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,656 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (435)
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English first
Amsterdam, The Netherlands
Level Contributor
129 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

The hotel is extremely well located, it is in front of the airport and it is connected by a walkway to the main terminal. So you don't even need to go outside in order to reach the hotel or the airport.
The lobby is very spacious, with several check-in desks; there is also a check in reception at the tower lounge, so that might be a faster option if you're booked in a club room or are a SPG platinum.
Check in was quick, however I was given wrong instructions about the internet. I was told I could use my SPG number as registration code. It didn't work, and when I asked at the tower reception about that, they told me they never heard about it, but they handed me the voucher with login codes for one day.
Internet in the lounge is very fast, but in the room (I was in room X213) it was a disaster, it basically never worked. Signal strength was fine, but there was close to no bandwidth.
The room was nice, with modern furnishing, enough electrical outlets, a good sized desk and comfortable chair and chaise longue.
There's a coffee machine in the room that uses special capsules - the machine in my room didn't work, which was quite disappointing. Maybe the coffee is good, but you get only one cup, then you have to buy extra capsules from the minibar if you want a second cup.
The lounge is great, and it's the place where I spent most of the time. The evening snacks are enough for a dinner, breakfast is also very good, and there's a wide choice of all kinds of beverages all day long. The staff is really kind and polite, and always ready to help. There's also a small gym and sauna next to the lounge.
The fitness area on the ground floor is however much bigger and very well appointed. Plenty of machines and tools, and a very nice wellness area with sauna, steam bath, relax areas. Too bad there's no swimming pool.
All in all it's a very good hotel; and if you have access to the lounge the experience will be much better. For an overnight at the airport, however, it's as good as you can get.

Room Tip: Book a room with lounge access, it's worth the extra cost.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bingo_the_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, February 4, 2013
Dear Bingo_the_dog,

Thank you very, very much for your detailed and generous feedback. My team will be happy to receive your compliments. Our lounge is indeed a real oasis with that "special something". In a modern setting, you can adjourn to the Lounge, work, enjoy excellent food, or simply refresh. This place is ideal - even for short meetings or private conversations.
Please accept my apologies for the bad internet connection and the broken coffee machine in your room. That is certainly not a standard at our hotel and I will immediate follow up.

I hope you had a good journey back home. We would be happy to welcome you again before long. It would be great if you include us in your next holiday trip.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreux
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 29, 2013 via mobile

Booked my stay with a Starhot rate and was welcomed in a very warm and sincere manner. Check in was fast and efficient and the receptionist was very welcoming! She upgraded me to a bigger room and showed personalized service by using my name.The rooms are very clean and cozy!Best choice for an airport hotel!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Besjon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, February 4, 2013
Dear Besjon V,

Thank you very much for your commending review and friendly words about your stay. I am happy to read that our hotel meets your needs. We would be pleased to welcome you again at your next stopover in Frankfurt. It would be great to see you soon again.

With best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macclesfield, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

This hotel is, conveniently, a few minutes walk from the airport. Would be an ideal overnight hotel if you are connecting through Frankfurt. I stayed 6 nights while working on a conference. The banqueting staff are all very experienced and helpful. The meeting space is very flexible, has great technical facilities and all areas are clean and functional.

Room Tip: Ask for a South facing room
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  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StevieB10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, February 4, 2013
Dear StevieB10,

Thank you very much for your feedback here on Tripadvisor. It makes us happy to see that you felt comfortable and well taken care of during your conference at our hotel. Our hotel is indeed perfect for everything from small, confidential meetings and inventive product presentations to major international events and glamorous celebrations.

My team and I would be delighted to see you soon again.

Many thanks and best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
6 reviews
4 of 5 bubbles Reviewed January 27, 2013

We stayed here right before an early morning flight to the US. We booked a triple and had a king bed and an additional single bed in the room. It was convenient to get off of the plane and walk to the hotel. Not a short walk by any means, because Frankfurt Airport is HUGE, but better than trying to arrange transportation. It was difficult to find the hotel from the terminal because we had a luggage cart. There were several options to go and the trick was finding the elevator in between the terminal and the hotel building. Once we figured it out, it was an easy pathway to the hotel. The room itself was comfortable and perfect for us. The next morning a porter helped guide us to the airport terminal, but put us in the wrong line for the airline (the first class line) even though we told him we weren't first class. He said because we had a stroller stand there. Of course the airline employee scolded us for being in the wrong line, but we still got through faster without having to get back into the regular coach line!

Room Tip: Don't believe the porters all the time.
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  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rhhitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, January 29, 2013
Hi smileystef,

Thank you for evaluating your hotel stay of last summer. Great to hear that you enjoyed your stay. Yet, I am sorry for the minor incident with our porter. I am sure he meant well and did not expect you to have troubles at the check in counter. Please note that there are also several escalators at the airport that bring you to the hotel. You can also use them with trolleys and a stroller.

I hope you will stay at our hotel again this year. We would be happy to see you again!

Best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 26, 2013

I booked in here as I was attending a congress in the hotel. This hotel is extremely efficient, seems well run, and is as convenient as you can get for the airport, being reached by a covered walkway. No real issues or complaints at all apart from the slightly over complicated arrangement for the bath and shower taps! Well worth going to if you need to be at the airport. Book online first to get the best rates.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JasonBryant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, January 29, 2013
Dear JasonBryant,

Thank you for staying at our hotel and attending a congress here. I am very glad that we made a positive impression on you. I hope that you had an enjoyable trip back home as well. My team and I would like to let you know that we would be happy to see you soon again. So please remember us when you book your next trip to Frankfurt or have a stopover at the airport.

Best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
middle england
Level Contributor
222 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

The great advantage is proximity to the terminal and very good meeting rooms. The bedrooms are quiet but dull and dowdy, tired and jaded, North American in mediocrity.
Food in the restaurant was good with an extensive choice.
The internet connection was not great and mired in all sorts of security due to airport proximity. but it should be free!!

Room Tip: I would imagine all the rooms are the same; Certainly I could not tell the differene from the last t...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mottyandfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, January 29, 2013
Good day mottyandfluff,

Thank you for taking the time to post your review on TripAdvisor. You seem to have had mixed experiences at our hotel. May I suggest that you book a Club room at your next stay? We renovated the Club rooms last year and they are very, very cozy and inviting. Plus, Club guests can use the Internet for free and get complimentary access to the luxurious Club lounge. I think you will like it there. Since a few days we also offer free Wi-Fi for all hotel guests in the huge lobby area.

The next time you travel to Frankfurt, please stop by again at our hotel. We would be happy to see you!

Thanks and best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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