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“A REFRESHING RESTFUL INTERLUDE IN A LONG TRIP *****”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #38 of 269 Hotels in Frankfurt
Remington, Indiana
Level Contributor
149 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“A REFRESHING RESTFUL INTERLUDE IN A LONG TRIP *****”
Reviewed September 28, 2012

Once more we made one of our twice-yearly stops at this hotel on the way to Eastern Europe/ Once more we were treated not as guests, but as a part of the family, starting with Ali, who met us at the airport baggage claim with a great big turkish bearhug, took us up to our tower room, hung with us until, he knew we were settled, and made arrangements for helping assist us in ticket changing before he went off shift. The staff helped my wife thru the complicated arrangements with Air Berlin :-(, and finally got us rebooked on a morning flight. We had a peaceful, quiet night on the 9th floor of the tower, which gives us laundry service as well as a 16 hour buffet, including a hot breakfast of eggs, and whatever. When we went for breakfast, our server once more hugged us both as a welcome and hovered over us like a tender mother to see that all was well. They brought a lovely dish of delicate candy to our room, and by and large simply could not have treated us better if we had been important royal people. We have been doing this for about 15 years by this time, and have nothing but the very best to say about this hotel and their entire staff. We are missionaries to Romania, in our seventies, and need the good night's rest after the long transatlantic flight. We do not wish to gild the lily, but all we wrote is absolutely true. We have so far been able to book this wonderful tower room for USD$60 plus Starwood Preferred Guest points from our American Express Card. Talk about bang for the buck, this is most certainly it, and we have every intention of returning as often as we are able to travel to Europe. We often bring grandchildren, and they are amazed that we have such good friends managing a hotel so far from home. It pays to be friendly and realize that staffs have problems also, and be very patient if something comes up for them. CANNOT SPEAK MORE HIGHLY OF THIS PROFESSIONAL GROUP OF HOTEL PEOPLE!!! 5 Star in our book.

Room Tip: Become a member of SPG and use your American Express points to make luxury affordable in a great Ger...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Countryman36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, October 1, 2012
Dear Countryman36,

Wow – third time five points! Thank you so much for your motivating words. I think it is absolutely wonderful that you are such a faithful and long-time customer of ours. We are very grateful for your loyalty!

My staff always tries their best to make everyone comfortable and I am glad to see that your stay exceeded your expectations.

Countryman36, we can´t wait to see you again! Thank you very much for your warm words.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Dusseldorf, Germany
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 27, 2012

One night at the Sheraton Airport. Huge business hotel; 3 minutes to Terminal 1; small but nice fitness club & spar; very friendly hotel employees (!); perfect breakfast with wide range for EUR32; "dead silence" in the room (9th floor);

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonN1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, October 1, 2012
Dear DonN1900,

Thank you so much for your feedback. I appreciate very much that you wrote down what you like about our hotel. Our location surely makes travelling so much easier. When you plan your next trip to Frankfurt, please include us again in your travel plans. We would be happy to see you soon again.

All the best,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, CO
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2012

I've always enjoyed staying here because of its proximity to the FRA terminals. Checking in has often been a nightmare, though, but tonight took the cake. Twenty-five minutes to check-in at 9:30pm and I only got through that "fast" because I'm Sheraton Gold and after a 5' in the main lobby line I was directed by an employee to go to the 9th floor to check in.

Once I did get in, I found the hotel now blocks certain websites. I like getting some of my news from www.fark.com, which presents both serious and odd news of the day. They've blocked it. That's the final straw for me. I just switched my next reservation to the Hilton.

If you have plenty of time to wait to check in (and out) and don't mind a 19 Euro charge (waived for Sheraton Gold) to access part of the internet, the hotel is extremely convenient and the fitness center is above average.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mikecohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, October 4, 2012
Dear mikecohn,

Thank you very much for your feedback.

We are currently working on a solution to improve our check-in time and we have taken this matter into serious consideration. I am positive that you will be served more swiftly upon your next stay.

I am a bit surprised by your comment about blocking certain websites. I tried it myself with my I-phone and laptop; the website you mentioned is actually not blocked and easily to access.

We would be happy to see you soon again at our hotel.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Nova Scotia, Canada
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 26, 2012

Great hotel and very handy to airport departures and arrivals HOWEVER, the staff at the reception desk both for check-in and check-out are slow and everything took too long especially at the SPG frequent travelers line!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Ray249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, September 28, 2012
Dear Ray249,

Thank you very much for your comments. I am glad that you enjoyed your stay.

Thank you also for your feedback in regards to our check-in/check-out staff. I apologize for the long waiting time and can assure you that we are currently working on a new on-the-job-training. I am sure upon your next check-in you will be served much more swiftly.

We would be certainly happy to see you soon again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 26, 2012

Get off the plan and walk into this hotel. If you need to fly our to take a long distance train you can just walk out of your hotel and the hub is right there. I stayed here for one night. The Club floor had a decent club lounge with snacks and breakfast. The check our process is seamless. You just walk out of the hotel!

The rooms are soundproofed, so one does not hear the flights and the black out curtains are very effective. The rooms service menu is limited, Had the pesto pasta which was just ok.

Room Tip: I stayed on the 9th floor club room.
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  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sumeet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, September 28, 2012
Dear Sumeet V,

Thank you very much for staying at our hotel and posting your feedback here on TripAdvisor.

Your review speaks for itself, thank you very much! We are certainly eager to welcome you back at the Sheraton Frankfurt Airport Hotel & Conference Center.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

Best stay for short business trip makers. very close to the Airport or rather its in the airport. Facilities within the Hotels are good and everything is available 24/7 as its close to the airport with city mall and food courts available. Access to trains and other transort is also made easy.
The terminal view from the hotel lobby is good.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wasif a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, September 26, 2012
Dear Wasif a,

Your input is highly appreciated and I would like to thank you very much for your kindness. I am glad to see that you enjoyed your stay.

I hope you had a safe business trip and will consider us again at your next stay in Frankfurt.

Many thanks and kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 25, 2012

Not a bad hotel but somewhat utilitarian. It's quite convenient as far as the airport goes but you have to wait for a bus to terminal 2. I found the restaurants OK. There can be lines at check out. We've stayed here a couple of times but are going to try the new Hilton hotel at Frankfurt airport this year.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank voyager9Us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, September 26, 2012
Dear voyager9Us,

Thank you very much for staying at our hotel and for posting your review here on TripAdvisor.

The location of our hotel could not be better as we are connected by a walkway to Terminal 1. Furthermore, the Skyline connects Terminals 1 and 2 for free in just 2 minutes. Herewith, you can easily reach your departure gate.

Voyager9Us, we would be happy to welcome you soon again at the Sheraton Frankfurt Airport Hotel & Conference Center.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#28 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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