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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #36 of 268 Hotels in Frankfurt
Arlington, Virginia
Level Contributor
162 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Most convenient”
4 of 5 bubbles Reviewed June 1, 2012

This is the most conveniently located hotel at the Frankfurt airport since it is directly connected to the terminal, just a short walk away. The rooms are functional and those in the tower are spacier and more comfortable. Service is generally good; if you need help with your luggage be prepared for some time. The main restaurant offers good but uninspired food at reatively high prices.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Busydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 8, 2012
Dear Busydays,

Thank you very much for summarizing your experiences with us.

I am glad that you enjoyed the comfort and fresh interior of our Tower rooms. I am sure you had a great time at our Towers lounge with complimentary snacks and drinks all day long.

We hope to see you soon again.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,704 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (439)
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English first
Warwickshire, United Kingdom
Level Contributor
6 reviews
5 of 5 bubbles Reviewed May 31, 2012

Spent a night for business big clean and convineant, very good resturant but pricey.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElGenral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 6, 2012
Dear ElGenral,

Thank you very much for your review.

I am glad we could create pleasurable moments for you. We will do our best to make your next stay another memorable experience.

Hope to see you soon!

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zionsville, Indiana
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed May 31, 2012

I have stayed at this hotel several times and the impression doesn't change. The main pro of this hotel is it's location - directly connected to the Frankfurt airport and a train station. The rooms style is somewhere between european and american. Generally, they are quite clean. They are also quiet which is remarkable considering the proximity to the airport. The hallways of the hotel show the high usage of the hotel - lots of dings and scratches.

The main con of this hotel is the price. It is overpriced for what you get. The restaurants are even worse. A meal will cost you at least $40, but likely more. The food is good but not special. They have closed off half of the restaurant because they don't get much traffic. If they lowered their prices, the restaurant might get more business.

Check-in / check-out is unremarkable although it seems I generally have to wait 5-10 minutes. I wish they had more staff.

With the recent opening of the Hilton and Hilton Garden Inn, both are attached to the airport - it will be interesting to see how the Sheraton's management responds.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Papo_del_wikend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 6, 2012
Dear Papo_del_wikend,

Thank you very much for staying at our hotel and sharing your feedback with us.

Your stay was unfortunately not as relaxing as expected, and I regret we did not make you more comfortable. We try to keep pace with the expectations of modern travelers and regularly carry out renovations. For the coming summer we are planning a renovation of our hallways and bar.

I would like to reassure that by providing us another chance, we will definitely take all measures to not only reach your expectations but go and meet beyond them.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 30, 2012

Booked in the Frankfurt Airport Sheraton on a trip to Dubai from Luxembourg for the convenience of parking and sleeping at the airport. Had been there frequently in the past for the same reasons: convenience when traveling out of or via Frankfurt. This Sheraton is situated just across the airport terminal but you wouldn't know since it's connected to it via a convenient, glass walkway.
Staff are always friendly and rooms and service is without reproach.

Room Tip: As far as I can judge, all rooms are very well soundproofed due to terminal within walking distance.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maesc2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 6, 2012
Dear maesc2001,

Thank you very much for your review.

You are right; our hotel is conveniently situated at Frankfurt Airport within walking distance of Terminal 1 and just a short Skyline train ride from Terminal 2. It cannot get easier to take a flight when you can relax while other travelers are still stuck in traffic.

We are looking forward to welcome you soon again at our hotel.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiburon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2012

What a great hotel. My husband and I had just come from an incredibly crowded, noisy Fumicino Rome airport and had to spend the night in Frankfurt before heading to SFO the following morning. We weren't looking forward to breaking our trip, but once we walked into the quiet and comfort of the Sheraton Frankfurt we wished we could stay a couple of nights! The reception was quick and efficient, the welcoming space chic and quiet. The room was lovely, all birch wood and the quiet was deafening - in other words, planes, right overhead, not a sound in the room. We then went to check out the fitness room and spa. Wow, then we really wished we had more time. I was shown around personally by a very competent gym director. The coed spa is an amazing place to relax, with steam rooms, sauna, foot baths, warmed chaise lounges, tea and fruit scented water. The restaurant/cafe for dinner was excellent and well priced. The breakfast buffet though, that is what made me weep for more time. Alas, we dragged ourselves off the quick 4 minute walk through a private entrance back to the departure area of the airport, hoping for another forced lay-over in Frankfurt in the future! We'll look forward to it should it ever arise again and can't recommend this place highly enough for quality and price.

Patti & Don Pickett, Tiburon, CA

Room Tip: Whoops, no pool - that would have been nice, but not necessary with the great fitness room they have...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avivre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 5, 2012
Dear avivre,

Amazing! Your travel report is awesome and we are very happy that you enjoyed your stay at our hotel.

Whether you like to start your day off with a work-out or want to burn off some energy after a busy day of meetings or a long flight, you'll find everything you need in our gym. Our 400 m² Sheraton gym is open 24 hours a day, so you can make the most of our outstanding Life Fitness equipment whatever your schedule.

I hope you had a good trip home. We look forward to see you soon!

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed May 28, 2012

Ideally placed for the traveller, this is a transit hotel with convenience for the airport and trains, albeit not ideal should you be working in the centre of Frankfurt.
It must be very difficult at a transit hotel to handle a vast amount of travellers who have either chosen to stay or not if your flight is delayed or cancelled.
Luckily my flights were okay and I was there for only one night only owing to two days of business meetings.
Upon Check-in, I was extremely impressed with the smiling sincerity of the staff - a genuine, very warm welcome.
On two occassions I required the services of the Concierge and on both I was amazed at the efficiency, courtesy and superb empathy and committment of the staff - well done Sheraton Frankfurt Airport Hotel.

Room Tip: Best to face the railway station and autobahn - definately NOT noisy and better than facing an airpo...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 5, 2012
Dear EastAngliaSHOP,

I am very happy about your commentary. Thank you so much for your warm words. We always try our best to make everyone comfortable and I am glad to see that our Concierge and Check-in staff exceeded your expectations. I will gladly share your comments with them.

We would be happy to see you soon again.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed May 27, 2012

This hotel room was very standard, yet the rate was €300 for a mid-week stay. I have stayed in cheaper hotels, where the standard was much better. Very much taking advantage of the fact that it's located at the hotel. Overall, nothing special.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShirleyGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, June 5, 2012
Dear ShirleyGalway,

First of all, thank you for booking our hotel and letting us know about your experiences.

Our rates always depend upon the booking situation and availability of our hotel. I assume that you stayed at our hotel during the IMEX fair which took place in Frankfurt last week. Outside of fair periods we usually offer discounted room rates.

I am glad that you had an otherwise pleasant stay.

Best regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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