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“Superb hotel ”

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The Westin Grand Frankfurt
Ranked #32 of 269 Hotels in Frankfurt
Certificate of Excellence
Welwyn, United Kingdom
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Superb hotel ”
Reviewed March 15, 2014 via mobile

Have stayed here several times for a major trade show and the hotel has been excellent each time. The rooms are very comfortable and quiet. The staff are friendly and efficient and manage things like the "breakfast rush" well. Only negative, like all Frankfurt hotels during Music Messe they inflate their prices!

Stayed March 2014, traveled on business
Helpful?
Thank Goonerdavem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 21, 2014
Dear "goonerday",

Thank you very much for your complimentsand your evaluation for excellency. I will be pleased to share your kind feedback with team.
Regarding the room rates - it is of course a question of demand - during high demand periods the prices change.
Looking very much forward to welcoming you again - maybe next time during a non-trade period.

With best regards,
Sandro Bohrmann
General Manager
Westin Grand Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Tonbridge, United Kingdom
Level Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 14, 2014

Stayed here for a week on business.

This is my third Westin, each on three different continents. I've experienced the brand new Westin hotel in Chennai and the old but still hip Westin near O'Hare airport in Chicago. The Westin Grand Frankfurt offered something in between: a centrally located Westin which had been around for a while but was still a bit fresh.

Staff were great on check in and looked after our baggage while we waited for our rooms to be readied. I'm SPG Gold so got into the Club lounge which is like a frequent flyers lounge with free food, drink and a comfortable place to work and relax. I liked the touch of offering alcohol free German lager which was excellent as I had meetings to get to later that day!

Room was very large but pretty empty yet the bathroom was pretty small. I would have thought sacrificing a couple of square meters to enlarge the bathroom would have been alright. In any case, the large desk and comfortable chairs were great. Wifi was in the room and there was a nespresso machine which worked like a charm. One annoying thing was the TV not having VGA or HDMI input easily accessible like other SPG branded hotels.

The Japanese restaurant was great with good food. Nice to combine that with a litre of german lager!

The location of the hotel is right in the centre and is a very short walk from all of Frankfurt's boutiques and department stores. On that alone its the best hotel in the area for location!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prestwickuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 16, 2014
Dear Prestwick,
Thank you very much for your most enjoyable review about your time spent at our hotel. We are very proud of our team and convinced, that travellers and guest do notice the passion of being a host.We feel very honoured that you consider us your hotel of choice in the Frankfurt city.

Looking forward to welcoming you again at The Westin Grand Frankfurt.

With best regards,
Sandro Bohrmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Pierce, Florida
Level Contributor
482 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
Reviewed March 9, 2014

Reliable hotel in good location. Excellent staff and front desk was very helpful. Great bar and good hangout in the evening. Fine Japanese and Chinese restaurants in house. Internet access in lobby. Would return again at right price.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjstives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 13, 2014
Dear jjstives,

let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community.
'We will be pleased to welcome you soon again.

With best regards,
Sandro Bohrmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 7, 2014

We flew into Frankfurt on a red eye. The Westin was a welcome sight. The front desk clerk knew exactly what we would need (she had obviously seen the look before.) After a refreshing rest, we walked 2 blocks to the heart of it all.

Frankfurt is fabulous! The Westin is the perfect place to enjoy it! Not too badly priced either!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CreativeMediaChic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 13, 2014
Dear CreativeM,

Thank you very much for your kind words and especially about our Front offce colleague who made you feel welcome after such a strenuous flight. This certainly is a perfect motivation.
Hoping to welcome you again in Frankfurt and at our hotel
With best regards,
Sandro Bohrmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pyramids
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 4, 2014

We were traveling as a group and reserved 4 rooms. We all had good things to say about the hotel. As the rooms had only an Nespresso machine we all asked for an electric kettle from the housekeeper and we were all supplied with one.
The bathrooms were very clean, spacious and the marble floor was heated. The amenities were plentiful.
The location is great as it as at one end of the Ziell, the walking pedestrian shopping area.
The only comment I can say that is negative is that the furnishing is not up to date but functional and old.
The internet was not free, which is something that has to change and is unacceptable at the moment.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khadigagaafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 7, 2014
Dear "khadigag",

Thank you very much for your kind words and nice compliments.We are delighted to read that you enjoyed your stay with us.
We are certainly also very thankful for your constructive feedback.
Hope to welcome soon again at The Westin Grand Frankfurt.

With best regards,
Sandro Bohrmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham, UK
Level Contributor
59 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 1, 2014

Stayed here for two nights which were booked as part of the Amex FHR programme. The hotel itself has an excellent location in Frankfurt. Located very near to Zeil shopping area and is only 20 minutes from the airport as the direct train service stops at Konstablewache which is literally a two minute walk from the hotel.

Very friendly and efficient staff on reception when I checked in. I was upgraded to a Junior Suite which was a very nice touch. The suite was very spacious, well equipped and the bathroom was well stocked with amenities.

Breakfast was nice and was taken in Motions restaurant. A limited choice of items however all high quality nonetheless. Arriving half an hour before breakfast ended on the first day, some items which had run out weren't replenished but that is my only criticism.

Had dinner the first night in Grand Seven. Food was of a very high standard and reasonably priced by hotel standards. The amuse bouche was to die for!

The gym looked good but was very small and too busy to use when I visited, likewise with the pool which was a shame.

I sometimes complain about the standard of wifi at hotels as it can be hit and miss however the wifi here was excellent and always reliable. Check out was efficient and all the SPG/Amex benefits I was entitled to had automatically been taken care of. Again the front desk staff were very friendly and super efficient.

I would recommend the Westin to anyone visiting Frankfurt and would certainly stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamiebfUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 3, 2014
Dear "Jamiebf",
What an absolute delight reading your detailed feedback of your stay. Thank you for making us smile and of course for having taken a moment of your time to reflect constructively on your experiences.
Our Westin Work-out is equipped with 16 work-out machines whereof 4 treadmills and the pool size is 6 x 10 meters - we are very sorry that it was to busy.
Looking forward to welcoming you soon again at the Westin Grand Frankfurt.
With best regards,
Sandro Bohrmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 28, 2014

This is a great hotel with all the amenities you would want for comfort and convenience. The staff is very helpful, the property is clean and comfortable, and the location is great for easy access to shopping, restaurants, and bars. The gym and spa are also very nice and well appointed.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank manu204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review, March 3, 2014
Dear "Manu204",

Let me express my gratitude for having summarized and shared your stay at the Westin Grand Frankfurt with us and with loyal Tripadvisor travellers.
I am glad to read that you enjoyed your stay with us and that you are recommending especially our Spa and Westin Work-out.
Hope to welcome you soon again at your next visit to Frankfurt.
With best regards,
Sandro Bohrmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Frankfurt

Property: The Westin Grand Frankfurt
Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#25 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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