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“Well located”

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The Westin Grand Frankfurt
Ranked #36 of 270 Hotels in Frankfurt
Certificate of Excellence
Reviewed February 28, 2013

It is very close to the "Zeil" with many shops and nearby several restaurants.
The service is quiet good and the staff take care on the guests. Breakfast is perfect!
Nice gym and indoorpool, also the Spa is very good.
Specially for short visits in Frankfurt (business or leisure) it is a good place to stay,

  • Stayed: February 2013
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Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded March 4, 2013
Google Translation

Lieber Thomas K,

ein ganz herzliches Dankeschön für Ihre tolle Bewertung und dafür, dass Sie sich die Zeit genommen.

Für uns als Gastgeber ist es sehr wertvoll, die ehrliche Meinung unserer Gäste zu erhalten und es freut mich zu lesen, dass rundum alles zu Ihrer Zufriedenheit war. Ihre Komplimente wissen wir sehr schätzen und ich habe diese gerne an unser Team weitergeleitet.

Mit besten Grüßen
Heiko Buchta
General Manager
The Westin Grand Frankfurt

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632 - 638 of 1,393 reviews

Reviewed February 21, 2013 via mobile

Great hotel. Got upgraded to a two floor suite upon checking; outstanding. Spa was fantastic. Bar had a great vibe for a hotel and the Bartender was an artist. The Smashed Basil drink was my wife's favorite of all time. As a SPG diehard business traveler this was one of my (many) favorite properties.

  • Stayed: February 2013
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Thank Tampatmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded February 26, 2013

Dear "Tampatmm",

Your feedback could not have been any more inspiring and we would like to thank you very much for having taken a moment of your time!

Your excellent rating and kind words especially for the Bartender are a great motivation. We feel very honoured to be one of your favorite properties.

We are most pleased about your recommendation and look forward to welcoming you soon again.

With best regards,
Heiko Buchta
General Manager

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Reviewed February 19, 2013

The location of this hotel is great right next to the pedestrian mall with all the best shopping available. The breakfasts were great but during showtimes is extremely busy. I would recommend this hotel for the business traveller and the family traveller as I think it would suit all people. There is n amazing German restaurant around the corner opposite McDonalds ask concierge as they sent us there on our first night.

  • Stayed: January 2013, traveled on business
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Thank MM79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded February 26, 2013

Dear Guest

Let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community!

We are thankful for your compliments on our property and our service.

We love being your host.

Best regards
Heiko Buchta
General Manager

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Reviewed February 3, 2013 via mobile

Great stay at this beautiful property in the heart of Frankfurt. Got a room upgrade by Jan at the reception!the beds at westin are truly fantastic! great staff and wonderful ambience!will return there again in the near future!

  • Stayed: February 2013
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Thank Besjon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded February 7, 2013

Dear Guest,

This is a fantastic compliment and I would like to thank you on behalf of the entire team.

It makes us very happy that you enjoyed a perfect service and relaxing stay with us.
Your opinion counts for us a lot and is highly motivating for the entire team. We proud of our "Westin Heavenly Beds".

We all look forward to welcoming you back soon again,

With best regards,
Heiko Buchta
General Manager

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Reviewed January 31, 2013 via mobile

Very positive feel and experience.
I stay at the Westin every January for the Paperworld Fair. I stay in a Grand Deluxe Room, which is a very nice and spacious room.

In my last stay (Jan 2013), i had a bad experience the first day i checked in.
When i went to have breakfast, i saw that they have redecorated the room (very nice btw) but when i sat down at the table my suite's pants got ripped from a metal piece coming out of the table's leg. The executive manager came and made me fill up insurance papers and promised me that they will be in touch with me. It has been 6 days now , still no call.

I think that the most important thing will be having free internet in the rooms. We are in 2013 and all 5 star hotels offer free internet to their guests except the Westin.

One last thing would be the unconfortable mattresses in the rooms, i find them very hard, after 5 days in the hotel , my back was hurting.

I hope that the hotel's management will fix these points.

  • Stayed: January 2013
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Thank RaffiA961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded February 19, 2013

Dear RaffiA961,

Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us because they help us to monitor and improve our standards.

I would be grateful, if you could e-mail us directly all information regarding the insurance claim so that we can take appropriate action. (heiko.buchta@westin.com). We regret very much this issue and will do everything necessary to prevent such an incident.

Regarding the internet, free wi-fi connection in guest rooms is included in the Club room category. . And furthermore, free internet is available in the lobby and restaurant. We will certainly find the right arrangement for your next stay with us

We hope to welcome you soon again to prove our services.

With best regards,
Heiko Buchta
General Manager

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Reviewed January 24, 2013 via mobile

Only stayed for one night before flying out of Europe but the Grand Westin, Frankfurt was amazing. It's locating is great. It is not far by the train station and the shopping area of town. The staff were very polite and help. The rooms were lovely, nice and clean. The bed was very comfortable. The only annoying thing was that the housekeeping kept checking to see if I was still there but I suppose that is more my fault for not putting sign on the door. Definitely recommend to others.

  • Stayed: January 2013
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Thank Alasjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded February 7, 2013

Dear “Alasjohn Wllington”,

Let me thank you for the positive words you found to give us and Tripadvisor travellers as well as your constructive feedback.

It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay and approved of our facilities and services. We are proud of our Westin Heavenly Beds®!

We look forward to welcoming you soon again

Best regards and greetings to New Zealand
Heiko Buchta
General Manager

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Reviewed January 23, 2013

I am a member of SPG, so upon check in, we we upgraded to the SPG floor. The room is sleek, clean, modern and up to date. It is pretty spacious compared to the usual European standard. The bathroom is again along the same theme, sleek, quite spacious, clean, modern and up to date. The location is great. We would definitely stay here the next time we are back in town!

  • Stayed: July 2012, traveled with family
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1  Thank Eiffel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this reviewResponded February 7, 2013

Dear “Eiffel12”

What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor.

It makes us very happy that you are pleased with our services, and that you fully enjoyed your stay with.

Thanking you for your patronage as Starwood Preferred Guest and looking forward to welcoming you soon again.

Greetings to sunny California

Heiko Buchta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#17 Romantic Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
Price Range: $129 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Official Description (provided by the hotel):
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin

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