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“The poorest looking mid-range hotel I have ever seen in Europe”

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Ibis Frankfurt Messe West
Ranked #129 of 269 Hotels in Frankfurt
GreenLeadersSilver level
Amsterdam, The Netherlands
Level Contributor
201 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“The poorest looking mid-range hotel I have ever seen in Europe”
Reviewed October 7, 2011

Hotel is outdated. Staff inexperienced, unfriendly and without minimum of customer service. They made a mistake in reservations, the help desk girl (?) argued with us in an unacceptable manner. In the end we got a smoking room on 1st floor. The room is really basic, when I write basic I really, really mean it. 1 bed, 1 table, 1 tv (size of a PC screen), 2 very very used old towels (no hand towel!), two glasses, 1 ashtrey, 1 comforter, 5 hangers and that's it!The hotel is facing a busy road and train rails. Trains run day and night. Breakfast was quite OK, German style with wurst, eggs etc. Quite spooky parking place behind the hotel in the bushes but free. Messe parking within 5 min drive.

  • Stayed October 2011, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
Thank Archimedesrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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English first
Jerusalem, Israel
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 22, 2011

the location is out of the city center, but close enough to a subway station. You can purchase a two day transport ticket at the reception, which comes to about Euro 4.- a day for the whole Frankfurt region, a very reasonable price I think.
There is some noise from trains and roads, but when I kept the window closed, and the airconditioning on "low" - I felt very comfortable.
Staff is very friendly and helpful, and the room is rather large, equipped with basics.

Room Tip: the back side (Southern) seems more quite
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  • Stayed September 2011, traveled solo
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Helpful?
1 Thank rumoril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyderabad
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 19, 2011

I have to confess that I made a wrong choice by selecting this hotel. One should select this hotel only if they have work in close vicinity. The hotel surroundings are very poorly kept with lots of over grown tall weeds , which puts you off on arrival.
The room and toilet is very small and the free wifi is only available in the small lobby, not in the room. The lady at the reception had no clue about the taxi fare to the airport. It costs 29 to 30 euros.
However,the house keeping inside the hotel is good and the breakfast was adequate. Staff was pretty friendly and the evening atmosphere in the small cosy bar was very nice.

Room Tip: Request for room on the upper floors to escape noise pollution.
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  • Stayed August 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank modernmarcopolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Girona
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 11, 2011

The hotel is located in an office area, about 10 min away from the city center with the U-Bahn. Very convenient location!

Rooms are clean and quiet; There's a 24h bar in the lobby and I believe there's also 24h reception service.

Parking space is available behind the hotel. The fee is 6 EUR / night. I'm not sure if it's safe to park in the streets nearby, but it looks like it can be difficult to find parking space at certain times.

Some people complain about unfriendly staff: not when I stayed there: they were friendlier than the average hotel staff! Some complain about problems too; fact is in the rooms there are flyers mentioning that if the hotel can't solve your problem within 15 min (when it is their fault) then your stay (or maybe 1 night) is refunded to you.

Apart from this there's nothing else I can add but that I'll stay there again when I'm in Frankfurt.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Strkr46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibisffmwest, Manager at Ibis Frankfurt Messe West, responded to this review, September 15, 2011
Greetings to Girona!

Many thanks for voting us. We are happy to hear, that your stay was excellent.

If you wish to book again, please contact us via mail H1589-RE@accor.com.

Best regards,

Ibis Team Frankfurt City West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 10, 2011

Room was clean, location was excellent. Very basic room with no tea/coffee/mini bar which was disappointing. Internet only in the foyer via 1 console was not ideal. We stayed in London for the 4 nights prior and had Wi fi throughout the building which was excellent in comparison. Breakfast included was excellent.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 21, 2011

I stayed at that hotel for a business trip. It is a proper functional hotel that provides a business package which includes free wifi. Everything was as expected. Toilet in the room was a little bit small. And I find it a bit pricey. Else, overall, you get what you would expect out of an Ibis hotel.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 18, 2011

Reasonable hotel, safe, clean. Conveniently located near metro station.
Breakfast is good for euro 10.00 . It takes only about 15-20 minutes to reach
messe eventhough have to change train once.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Frankfurt Messe West

Property: Ibis Frankfurt Messe West
Address: Breitenbachstr. 7, 60487 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #129 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Frankfurt Messe West 2*
Number of rooms: 114
Official Description (provided by the hotel):
Mr Emmanouil Makras, the manager of the ibis Frankfurt Messe West hotel, would like to welcome you. Discover peace and relaxation at the ibis Hotel Frankfurt Messe West; just what you need after an eventful day in the busy city. Our hotel is located in the west of the city, about 2.5 miles (4 km) from Frankfurt exhibition center. Thanks to excellent transport links, you can reach the city center in just a few minutes. The hotel has 114 air-conditioned rooms with innovative, unique and comfortable beds, plus a conference area for your events. You can park in the indoor or outdoor car park at the hotel. Thanks to good connections to the A5 and A66 highways, the hotel is easy to reach by car. For trips into the city and to the trade fair center, we recommend you take the subway. The nearest station for routes 6 and 7 is just 218 yards from the hotel. ... more   less 
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