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“Capacity problems”

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H4 Hotel Frankfurt-Messe
Ranked #90 of 270 Hotels in Frankfurt
Reviewed March 12, 2013

Former Courtyard hotel with refurbished rooms. Unfortunately, the remaining disadvantages of the previous Courtyard have not been tackled : poor elevator capacity and poor breakfast room capacity. The choice and quality ofthe buffet is also not good enough. Same problem for the parking space. Leftovers of roomservice meals of previous night are still waiting for removal outside the next morning at 9 am. Swimming pool at extra charge.

  • Stayed: March 2013, traveled on business
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Thank GilsBerlaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Team, Manager at H4 Hotel Frankfurt-Messe, responded to this reviewResponded March 19, 2013

Dear GilsBerlaar,

Thank you for your stay with us and thank you for your review of our property here on TripAdvisor. It is with regret that we acknowledge the shortfalls you mentioned. We can only envision that the capacity issues in our restaurant might have occured during the peek breakfast hour in combination with some large event either in our hotel or at the Frankfurt Trade Fair. This was certainly not the impression we wanted you to have and please be assured that we are committed to improve our services and facilities constantly.
Unfortunatelly there also seems to have been a miscommunication with regards to our Pool as it is most certainly accessible free of charge to all our hotel residents daily until 11pm.

Dear GilsBerlaar, it would be a pleasure to welcome you back to the RAMADA Hotel Frankfurt Messe one day and to look after you once more to convince you of our ongoinng service commitment.

With best Regards on behalf of the entire Team

Henning Kiebach
General Manager

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151 - 157 of 569 reviews

Reviewed March 3, 2013

We stayed here at the end of February for 3 nights, the staff is friendly and welcoming.
This Ramada is a good hotel just that is far from the city centre, to get there you have 2 choices to go by taxi from 20 to 25 Euros depending on the time or by bus and then by SB1.

The only first problem is that this hotel is not couples friendly they only have 2 doubles rooms for couples in each floor (as far as I understood) and in the front desk they told us those were booked so we have to join the 2 beds for our stay.

If you plan to eat there (theres not place to eat near ) .. the prices are not cheap but the quality is good.

  • Stayed: February 2013, traveled as a couple
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1  Thank Gabriela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

If I don't consider the lack of fitness equipment, this is the good value for money hotel, if the price is your priority. The reason why I booked this hotel was that it has a fitness studio.. I was very disappointed to find out that there are no other equipments (bench, weights etc.) other then running belts...and the fitness room is very small...Nevertheless, the rooms are nice and clean, and the stuff is very friendly as well. Restaurant downstairs is quite good, and breakfast as well. Overall its a good value for money....

  • Stayed: February 2013, traveled with friends
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2  Thank Maxximus99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Team, Manager at H4 Hotel Frankfurt-Messe, responded to this reviewResponded March 7, 2013

Dear Maxximus99,

Thank you very much for your stay with us and your favourable review of our property here on tripadvisor. It has been a pleasure to learn that everything but one aspect of your stay was most satisfying and I would like to assure you that your review will certainly be considered when later this year our pool, sauna and fitness area will be undergoing a refurbishment and upgrade. We strive to offer good value and memorable experiences throughout all aspects of our services and facilities and would be happy to welcome you back to the RAMADA Hotel Frankfurt Messe sometime in the future.

With Best Regards on behalf of the entire Team,

Henning Kiebach
General Manager

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Reviewed February 9, 2013 via mobile

Stayed at this hotel as visiting a trade fair close by. Cannot fault the hotel at all. Rooms lovely very clean, very comfy and free wi-fi. Breakfasts excellent, service very good and staff very helpful .

  • Stayed: January 2013
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Thank jennydLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Team, Manager at H4 Hotel Frankfurt-Messe, responded to this reviewResponded February 13, 2013

Dear jennydLancashire,

thank you for your stay with us here at the Ramada Hotel Frankfurt Messe and thank you very much for taking the time to write such a favourable and nice review of our property on tripadvisor. It is a pleasure to learn that you enjoyed your stay and we would be delighted to welcome you back during your next fair visit.

With best regards to the UK on behalf of the entire team,
Henning Kiebach, General Manager

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Reviewed January 18, 2013

First impression was very good - we've got a transfer from airport to the hotel. Location is interesting :) If you'll go by taxi - it's perfect! From 10 to 20 EUR to reach Messe Center and City Center, and it is quite close to airport. But with the public transport.. there is a problem - 2.5 km walking from the hotel there is a train station (DB) - no S-bahn or other.
Hotel is renovated and it's in very good condition now. Staf is friendly, but we had some situation with our studio room serving - there is a cofee and tea facility in the room, but they weren't replaced next two days - we asked in reception in the late evenings (when we were back from the Fair and diners) to solve this, but there was no reaction next days - so there is some problem with the communication between staff. Breakfast was quite rich for 16EUR/person. Also very good to have a pizza to your room
Very good thing they have - swinmming pool and sauna - perfect - on the 12 floor!

  • Stayed: January 2013, traveled on business
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2  Thank Vytas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Team, Manager at H4 Hotel Frankfurt-Messe, responded to this reviewResponded February 13, 2013

Dear Vytas K,
thank you for your recent stay with us here at the Ramada Hotel Frankfurt Messe and thank you very much indeed for taking the time to review our property here on tripadvisor.
Our location is indeed convenient for all motorized traffic due to the closeby motorways A5 and A66 as well as the Frankfurt fair grounds just 5 minutes down the road.
The connection to the Frankfurt public transport network is also guaranteed with the bus line 59 passing the hotel every few minutes with quick connections to the S-Bahn after 4 stops at the Frankfurt Nied train station.
Dear Vytas K, we are sorry about the miscommunication with regards to replenishing the amenities in your room and I would like to assure you that we are constantly committed to improve on all our services.
We would be delighted to welcoming you back over the next fair you attend here in Frankfurt and to look after you here in our hotel once more – maybe even for the Ambiente fair in February already.

With best regards on behalf of the entire team,
Henning Kiebach, General Manager

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Reviewed January 9, 2013

WOW!!! You can still get great service.
1st. Dont and I repeat Dont use the Frankfurt Airport Welcome Center to make a reservation for you as they charge you more then calling the hotel direct.
If in the Frankfurt airport call 3905-0 direct to make your own best rate reservation.
full number to call is + 49 (0) 69 3905-0

The hotel staff was great on the phone and they speak good english. I was able to book my reservation with them and they sent a shuttle to the airport to pick me up.

The driver did not speak much englsih but i was able to give them the number and address nd they took me to the hotel Direct.

The hotel check in was quick and i was in my room in 5 min. The room was large and had an extra heater in the room beside the standard room heater so you could have more direct heat next to your bed if you like.

They had free wireless wi-fi in my room. I was able to do my online check in and have the boarding pass faxed to the hotel from my room. I called down to the front desk and advised i would be expecting a fax from my online check in. They advised they had them and would hold them for me to pick up the next morning upon check out. A few minutes later they arrived at my room and handed me the fax without even me asking for them. WOW. That is service you do not get these days. Great JOB to the team on Monday night team Jan. 7, 2013.

Thank you
MJ Smith

  • Stayed: January 2013, traveled solo
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1  Thank mj s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Team, Manager at H4 Hotel Frankfurt-Messe, responded to this reviewResponded January 25, 2013

Dear Mr Smith,

thank you for your stay with us here at the Ramada Hotel Frankfurt Messe and thank you very much indeed for such an excellent review of our property here on tripadvisor.
Your feedback will most certainly be shared with the entire team as we constantly strive to create experiences for our guests the just like we managed to impress you with our customer service and dedication on this occasion.

Dear Mr Smith, we would be happy to welcoming you back soon and to look after you here in our hotel once more.

With best regards to Florida on behalf of the entire team,

Henning Kiebach, General Manager

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Reviewed January 4, 2013

Stayed on the way back from Austria having stayed at Ramada Dover on the way out, unfortunately Ramada Frankfurt was not as good as its sister hotel in Dover. No tea/coffee in the room just a warm bottle of fizzy water. Shower seemed rather small. Breakfast was pretty good but seemed quite a costly extra. Bar meal at night a greasy pizza and definitely not freshly made. Overall place was pretty clean and the staff seemed efficient but would probably not stay there again.

  • Stayed: December 2012, traveled with family
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Thank CJ1411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Team, Manager at H4 Hotel Frankfurt-Messe, responded to this reviewResponded January 9, 2013

Dear CJ1411,
thank you for your stay with us here at the Ramada Hotel Frankfurt Messe and thank you very much for taking the time to review our property on tripadvisor.

We are grateful for your positive review with regards to our staff and general cleanliness but we are deeply sorry that we otherwise could not live up to your expectations on this occasion.
We do indeed provide one complimentary bottle of mineral water per room , however only our business studios include a complimentary tea and coffee making facility in the room. We will most certainly though provide kettles upon request to all guest rooms. Our RAMADA Mini Market in the lobby substitutes for the former mini bar service and offers a rich choice of snacks and drinks 24hrs, including fresh fruits and sandwiches.
Furthermore it is with regret that we learn of your disapointment with the pizza you ordered at the bar. All pizzas are certainly made to order with a flexible range of toppings. A real hit with our regulars and the locals alike is our RAMADA Burger from our Bar Menu which can be enjoyed as well until midnight daily.
Dear CJ1411, for special rates including breakfast we kindly ask you to consider and plan your next stay thorugh our website for the best prices and all available promotions throughout the brand.

We would be delighted to have you back staying with us here in Frankfurt again one day.
With best regards on behalf of the entire team,

Henning Kiebach, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H4 Hotel Frankfurt-Messe

Address: Oeserstr. 180, 65933 Frankfurt, Hesse, Germany (Formerly Ramada Frankfurt Messe)
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#55 Luxury Hotel in Frankfurt
Price Range: $67 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H4 Hotel Frankfurt-Messe 4*
Number of rooms: 236
Official Description (provided by the hotel):
Our hotel is in a peaceful location in the middle of a wooded area. Due to the convenient location and direct motorway connection, the airport, the Frankfurt city centre, as well as the nearby cities of Niederrad and Eschborn are within easy reach.The Frankfurt Exhibition Centre is at a distance of only 2 km. The railway station is only 6 km away, and the next bus stop is at a mere 200-metre distance. ... more   less 
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Also Known As:
Courtyard Frankfurt Messe
Frankfurt Courtyard

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