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Hotel Alexander am Zoo
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Savings alert! 14% below average rates

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Reviews (300)
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All reviewsberger strassefrankfurt zooquiet areahotel is locatedfrankfurt cardyogurtclose to public transporttwo blockstea and coffee making facilitiesbreakfast was includedthe wi finice breakfastroom was spaciouswould highly recommend this hotelrooms are bigcold cutsreception area
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Reviewed June 19, 2013

We stayed at this hotel on a visit to Frankfurt late May/ early June. The hotel is well placed, in a quiet side street, with easy access to tram and underground ... although it's just a steady 15- 20 minutes walk to the river Maine, shops, cathedral and Roma. The rooms are attractive, spacious (for a small hotel) and have comfortable beds. Bed linen, towels, curtains etc are of good quality as is the decor. Breakfast is good, though a touch expensive at 14 euro pp, with a selection of cereals, croissants, jams, fruit, yogurt, cold meats, cheeses etc. The coffee machine grinds fresh beans to make several blends of black or milky coffee ... or you can be served coffee at the table. There are no evening meal facilities but there are numerous restaurants within easy walking distance ... Italian, Indian, Chinese, Turkish etc, etc. TV reception is OK and there are English, French, Spanish channels as well as German.

However, we found several annoying niggles during our 6 night stay which could easily be put right. The WiFi leaves a lot to be desired. Poor or no signal even on the first floor interrupts even basic surfing, accessing emails etc. It costs 5 euro per night but is free if you have booked through the hotel's own website. But beware!! Shop around for a deal through agencies first. 10 to 20% discount on the basic room rate is often to be found if you're prepared to shop around.

The room has tea/ coffee making facilities which is OK if you like unsweetened black coffee. Only one teabag and sufficient whitener and sugar for one cup is provided per day, and even just a thin plastic stirrer instead of a teaspoon. In a 4 star hotel this just has to be tight-fisted budgeting by management. Annoying also was the mini sized kettle which had no on/off switch. To stop it boiling away you have to unplug, which surely is a safety issue.

There is no bar. Either visit a cafe or pay the exorbitant mini-bar prices.

Also, in the bathroom, just a hairdryer. Bulk soap dispensers for handbasin and shower are annoying in this standard of hotel and smacks of cost-cutting. No shoe-shine, comb, or other 4 star extras are supplied.

Would we return? Yes. Staff are ultra polite at all hours. Always, without exception, 'Guten Tag', 'Hallo' and smile makes a stay extra special. But next time we'll take our own teabags, sugar and powdered milk.

  • Stayed: June 2013, traveled with family
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2  Thank grumpyg49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffm341, General Manager at Hotel Alexander am Zoo, responded to this reviewResponded June 24, 2013

Dear grumpyg49,

thank you very much for your vivid report and compliments about your stay at the Alexander am Zoo, we are grateful to hear about things we can do better.
Additional guest items, as listed on the bathroom door, are always available at reception. Regarding the kettle it seems we have to check them since they normally do auto shut-off as a security feature. And there will be no need to bring teabags or sugar along - those supplies have already been restocked :-)
Thank you again for this detailed report and we do look forward to welcome you again at the Alexander am Zoo.

Best regards
Michelle Jandel-Mouqué, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

My friend and I stayed here for two nights before and after our motorcycle trip in the Alps last summer. The hotel is located in a quiet residential area which is not too far from restaurants and public transportation. The rooms are fairly big, the twin cots are comfortable to sleep on and the service is pretty good. It's a shame we couldn't spend more time here. I, personally, loved the breakfast spread here and wouldn't think twice to stay here again or recommend to fellow travelers looking for a mid-range accommodation in Frankfurt.

  • Stayed: July 2012, traveled with friends
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1  Thank the-motographer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

I attended a trade fair and added a few days onto the trip to discover Frankfurt. The hotel is well positioned for the trains, trams and underground so getting around was easy. The location is nice and quiet, and whilst they do not do evening meals there are some good local restaurants. The room was a good size, well equipped and very clean.

  • Stayed: March 2013, traveled on business
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Thank ChrisNicholson1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

I was there with my family for a fair in Frankfurt and this choice was perfect!
The hotel is a 4 star, very clean and elegant with a good breakfast in the morning.
It's also easy to get to the fair with the U4 line from merianplatz, which is just 10 minutes far by foot.
I hightly recommend this hotel and we'll be back for sure during the next fair!

  • Stayed: February 2013
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Thank Gemma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

Enjoyed my time in this small, quiet hotel in a residential neighborhood. The room was small, but just about perfect. The staff was kind and helpful in every way. The nearby restaurants (within walking distance) were terrific, too.

  • Stayed: February 2013, traveled on business
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Thank HMBTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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