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“unfair people”

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Novum Hotel Imperial Frankfurt Messe
Ranked #157 of 269 Hotels in Frankfurt
roma
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“unfair people”
Reviewed January 25, 2013

I have been there for 4 nights. The hotel is a normal 3 stars with normal rooms. The breakfast, 7,5 euro, is very poor and waiters do not speak english. I took only one time the breakfast in the hotel, after I realized it was better to take it in some cafe outside.
The gym is poor. a single room 4x4m, 2 equipment. The sauna is not for free (9,5 euro).
The worst thing was the unfair behavior of the owner. I booked through booking.com but I can't reach Fankfurt for the first day due a snow storm (the closed the Frankfurt airport). I warned the hotel on time but they refuse to change my booking (I asked only to postone it of one day) because the said I had to pass through booking.com. I did it but booking.com said that the hotel refused to postpone the booking even if it was free of charge because it was too late, now. That was very unfair. I'll never come back to that hotel.

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  • Stayed January 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ayeyeb80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
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English first
Oldham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 27, 2012

we go to frankfurt regular for the football we usually stay at the hotel west but it was booked up on this trip so we were booked into this hotel there were just short of 30 of us and everyone said they enjoyed there stay here so we have no problem booking again the rooms were fine nice and warm on a freezing cold weekend and clean the bar could have been open but alas not to be

  • Stayed December 2012, traveled with friends
    • Value
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Helpful?
Thank oldhamadlers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 16, 2012

we stayed for 3 nights...its near the U station and u have subway and super market within walkable distance...the lady receptionist there can b more polite..really appreciate the other 2 gentlemen at reception who were very informative and polite..will receommed this hotel if you are on a business trip..

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2012

The hotel is a bit far from the center (2.1 Km, ~25 minutes by foot) but there is tram and Subway 2 minutes away from there and night bus from the center as well.
Room pretty big and comfortable.
One problem was that I ordered a bed for couple and got two beds instead. Hotel management claims that there is new management and they are under renovation so nothing to do with that at this moment.
Sometimes there is noise from the street, the Tram is under the window, but at night it's all quiet so It's OK.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank blackjk83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 9, 2012

Hotel needs to be updated to compete. Good location for tram and U bahn leipzigerstrasse. It was very warm but no airconditioning and no fans. Had loads of insects coming into the room. All in all just a cheap value hotel good for people on a budget and not bothered about comfort etc,but for me that would be just missing the point of a hokiday,comfort. Good for backpackers. Polite staff at check in.to be honest frankfurt is really a business city with not much to do and see.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank hussainfarhad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia
Level 5 Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 11, 2012

I stayed with my parents in two comfort-style rooms.
The rooms overall were nice, old-fashioned, but big enough to stay very comfortabily. I had a double bed consisting of two single beds put together.
My room was facing Sophienstrasse, so there was some noise from the cars outside.
The cleanliness and the preservation of the rooms could be very much improved. The bathroom had some broken tiles, the sink had some spots which seemed to be due to it was worn, but they could be removed if you scratched with the nail, so it was just dirt. There was dust on the grill in the bathroom and inside the wardrobe. Finally, there was a couch with a scratch on it that had been poorly repared using sellotape.
All this flaws in the cleanliness and preservation seem to me unacceptable for a hotel of such category.
The hotel was located in a nice place, a little far from the center but with 2 underground (U-line) stations at a 5 minutes walk which took you to the center. There were 2 gardens near the hotel and in Lepiziger Strasse, which was very close to the hotel, there were places where you could have a meal and other ones to buy food.
The staff was quite friendly, and tried to help in every question you could have.
Maybe I would come back to this hotel, but I would surely check first if there was a better hotel for this price.

  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank miguikarpin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highlands
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 10, 2012

Just back from staying in this hotel for 4 nights. Clean tidy and a nice quiet handy location. Friendly staff. We were on the 7th Floor with a north facing room. Got great views over the roof tops across to the Europaturm. Nice strong shower but was a bit erratic heatwise. WiFi was good. Had breakfast one morning which was plentiful and tasty. Friendly staff as well. Some English language newspapers and an English language news TV channel would go amiss. Would definitely stay here again if I ever return to Frankfurt.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prs069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novum Hotel Imperial Frankfurt Messe

Property: Novum Hotel Imperial Frankfurt Messe
Address: Sophienstr. 40, 60487 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#71 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novum Hotel Imperial Frankfurt Messe 4*
Number of rooms: 68
Official Description (provided by the hotel):
The Novum Hotel Imperial is a modern hotel in the heart of Frankfurt. In the immediate vicinity of the palm-filled gardens, it offers itself as an ideal base for guests who prefer a central location.All rooms are very comfortable and tastefully decorated. Here, discerning guests will feel guaranteed wohl.Die rooms are equipped with free wireless Internet access and are therefore particularly suitable for your business trips to Frankfurt. ... more   less 
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Also Known As:
Best Western Frankfurt
Frankfurt Best Western

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