Lovely overnight stay at this property, courtesy of the Naples/Capodichino Airport local tarmac crew refusing to provide pre-flight services to Lufthansa for three hours due to labor relations issues.
Check In: The desk clerks exchanged glances when I asked for two beds since I was traveling with my adult son. It was also a bit of a shock when we asked for hospitality kits since Lufthansa kept our bags and stated that the hotel would provide toiletries 'of a higher quality than the airline could'. The desk clerks pointed us to the Pharmacy across the street (closed for the night) but said we could purchase other items including 5 euro for a travel sized roll-on antiperspirant.
Room Assignment: Room #1: Single bed. Made the long, lonely trek down the cruise ship halls back to the lobby.
Room #2: Double bed. Dropped bread crumbs to remember the way back. Conversation with desk clerks: 'I understand this may be difficult and I do appreciate your time but could we please have two separate beds because my son and I are not in the habit of sleeping in the same bed. Don't families request separate beds when they stay here?'
Giggled response: 'Only Chinese families.' (WHAT?)
Room #3: Two single beds. Perfect! Entertaining color-changing nightlight and a bit small but absolutely fine for people who've been up for 42 hours and have 22 hours travel lurking the next day.
Furnishings: Beds are European small. Coverlets thin. Just ask for blankets and you'll be comfortable.
Hotel Food: Too tired and overdrawn at the Conversation Bank from flight delays and rerouting, so we opted for Room Service.
The response to my 'Hello, this is Room 412' was a heavy sigh followed by '....American' and shuffling noises as the telephone is handed to someone else.
Never a good sign. But I kept the order simple and it seemed to go well.
Twenty minutes later the food arrived. With no utensils or drinks, ('water and milk' sadly, two of the German words I have that are comprehensible.) the server gestured that he'd be right back.
Ten minutes later I called the kitchen to check on things and it was a repeat of the first call response, sigh, then '...American' and hand-off. This time I couldn't get the problem conveyed so I called the Front Desk.
Within TWO minutes, an assistant manager was at the door with a server paddling in his wake. Apologies, comped food, the missing items and a call 30 minutes later from a manager asking whether everything had been taken care of to our satisfaction. Yes, SIR!
Guess who's back on duty? The Exhalator. With his buddy, Elvin the Tray Shorter.
No utensils. No milk, no juice. After a certain point, you have to wonder whether it's not personal. But once again there are managers on duty to clear things up.
If I were paying for the room (399 Euro rack rate) I would have contacted Starwood and possibly sent a written low-level hissyfit to address the possibility of Anglophobia in the kitchen after identical incidents.
But the disappointment was mitigated by the very high standards in furnishings and housekeeping.
My sole caveat would be that if you're traveling and will be spending a great deal of time in the room; these are a bit small. If the company is paying for it and you'll be out and about; Le Meridien Parkhotel is a good choice. Just remember to be patient, persistent and pleasant and everything will be fine.
- Official Description (provided by the hotel):
- Perfect symbiosis between classic grand and trendy lifestyle hotel in the heart of Frankfurt In 2007, all the rooms in the Business Wing, the public areas and hotel restaurant were completely refurbished. The five-star Le Meridien Frankfurt is idyllically located at the so called Wiesenhuttenplatz, right in the middle of the city and only a 15-minute drive away from Frankfurt Airport. Chic modern elegance awaits you in the 220 rooms in the Business Wing. The historical Palais consists of 80 rooms with beautiful vaulted ceilings. Le Parc Restaurant is known for its outstanding local and international cuisine. The Casablanca Bar prides itself on its creative cocktails, nostalgic ambience and live piano music. The hotel has its very own, and most unusual, beer garden on Wiesenhuttenplatz. The Fitness + Sauna area possesses two saunas and state-of-the-art fitness equipment with an integrated entertainment system including iPod-docking station, TV and an internet browser. Furthermore, massages can be booked via our Guest Relations Team. The rooms are non-smoking rooms and smoking is only available at Casablanca Bar as a classic smokers' lounge. ... more less
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- Also Known As:
- Le Meridien Parkhotel Frankfurt Hotel Frankfurt
- Meridien Parkhotel Frankfurt
- Frankfurt Le Meridien