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“Served our purpose well”

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Holiday Inn Express Frankfurt City Hauptbahnhof
Ranked #48 of 269 Hotels in Frankfurt
California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Served our purpose well”
Reviewed January 29, 2014

We stayed here on the last night of our trip to be close to the hauptbahnhof in order to catch the train to the airport the following morning. The hotel is an easy 10 minute walk from the station off a side street in an area that contains a lot of activity and diversity. The staff was pleasant and our double room was of a decent size, contained adequate storage space, very clean, modern, comfortable and quiet. Free Wi-Fi included. The continental breakfast was typical European and the eating area was fairly large and adequate. The hotel is security minded as we needed our room card key to get through elevator/doors to return to our room. After our late afternoon check-in we took a random walk that wound up taking 4 hours through the financial area, a Christmas market near the Cathedral of St. Bartholomew (a must see) and along the River Main. Spectacular views at night! We always felt safe at night including the area around the hotel. The price was reasonable (89 Euros) and served our need for easy access to the airport. We would not hesitate to stay here again under similar circumstances.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve_5581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, February 2, 2014
Dear Steve_5581,

Thank you for your online review.

We are pleased that you chose our hotel due to its practical location. We are delighted to read that you were so satisfied with the design of your room and hope you had a good nights sleep.
Our magnetised keycard system is currently used in most hotels and we feel it gives our guests peace of mind knowing that such an advanced system is operating in our hotel.

We are glad that you did a lot of sightseeing during your stay and we hope you will choose our hotel again.

Kind regards,
Natalie Grice
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
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  • Any
English first
Poole, United Kingdom
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 15, 2014

The staff were very pleasant and could all speak some English, it's about a 10-15 minute walk from the Christmas markets which was fine, it's a bit tricky to work out how to get to the markets at first, but easy to remember once you have done it! It's not far from the train stration, the trams or myzeil. The breakfast was a normal basic european breakfast, but it was nice enough. The room was really nice, the views outside were terrible but what to you expect in a city! The shower was a lovely big walk in shower too. The rooms were cleaned everyday as well. The area the hotel is in is supposedly "the red light district" however other than busty dollys one street up it was fine, and that wasn't even seedy or anything, everything is well hidden! Theres a lot of turkish shops around the area, however if you walk 5 minutes up the road it's all german, it's good for a budget holiday, we had a nice stay and would stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bekkrawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, February 2, 2014
Dear Bekkrawr,

Thank you very much for taking the time to write such a pleasant review about our hotel.
We always appreciate all feedback from our guests and it is greatly important for us that our guests feel happy during their stay.
We are glad that you benefitted from our practical location and hope that you enjoyed your time at the Christmas market! We are also pleased to see that you were satisfied with your room, it’s facilities and the cleanliness.

We look forward to welcoming you back on your next visit.

Kind regards,
Natalie Grice
Guest Service Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2014

Basic room for one person. Prohibitively expensive (270 € per night for one person).
And no free WiFi access!
Breakfast, with only the local deli, orange juice more water than orange.
Such a benefit is not worth the price paid.
To be avoided, there are many other hotels in this area!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agn_s_G123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, January 15, 2014
Dear Agn_s_G123,
Thank you for your online review.
I believe your stay must have been during the fair in Frankfurt, at these times the rates are increased in all hotels due to the demand for rooms. I apologise for any inconvenience that this may have caused.
Breakfast is free of charge for our guests to help you have the best start to your day. There is a varied selection to choose from so there is something for everyone.
Wifi is free of charge for our IHG Rewards Club members and available to all non-members throughout the hotel for just 5€ for 24 hours.
I am really sorry that you were unsatisfied with your stay with us this time; however I hope you will give us a second chance to improve upon this.
Kind regards,
Natalie Grice
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 10, 2014

We arrived after a very stressful day travelling from Zurich due to train delays, so were quite tired and we were hoping for a nice hotel and to our delight we found just that! A very clean, modern and well maintained hotel. Big rooms by European standards and a nice big bathroom. Only flaw was the mattress was lumpy, but was sorted by staff who bought a another doona for us to put on it - problem fixed. Breakfast was a great choice, staff very friendly and was convenient especially if you are catching a River Cruise, as the River is just a couple of blocks away. Some nice restaurants close by and very well priced. Well deserved high rating.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mawsonAdelaideAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, January 14, 2014
Dear mawsonAdelaideAust,
Thank you very much for taking the time to write a review about your recent stay with us.
We are delighted to see that you could relax and enjoy our hotel after a long day’s journey.
I’m terribly sorry that you had an issue with the mattress, although I am glad that we that quickly found a suitable solution for you.
We are glad you were able to make the most of your stay due to our practical location and we hope to see you again on your next visit to Frankfurt.
Kind regards,
Natalie Grice
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 8, 2014

This was our last in Europe after staying at 13 other hotels around Germany, Italy and France. The hotel is in a great location, it was about a 10-15 min walk from the train station. This was the best value in Frankfurt at the time ($150 night). The room was very modern and gave the appearance of a new hotel. The bathroom was spotless and new as well. The staff at the front desk was very friendly and helpful. We walked to "old town" for dinner (15-20 walk) but could have taken the tram as it is fairly close to the hotel. We checked out early due to our flight and found the breakfast area open. We will definitely consider the HI express when returning to Frankfurt.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockobarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, January 14, 2014
Dear rockobarr,
Thank you very much for taking the time to write such a positive review of our hotel.
We are really pleased to see that you enjoyed our hotel and location and are really glad that you were impressed with our services. Our customers’ satisfaction is greatly important to us and we are always delighted to hear that our guests enjoyed their stay.
Thank you for your stay and we hope to welcome you back to Frankfurt.
Kind regards,
Natalie Grice
Guest Service Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 6, 2014

This is one of the better Holiday Inn Express hotels I have seen around. Modern rooms, good sized bathrooms and good breakfast.

As with many budget hotels WiFi is included throughout the hotel at a good speed, including in the rooms.

The hotel is located within short walking distance to the main train station as well as the beautiful Main river banks.

Room Tip: Best to ask for a room to the backside of the hotel. The front can be noisy.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YanXunLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, January 9, 2014
Dear YanXunLong,
Thank you for reviewing our hotel online.
We would like to thank you for your pleasant words and we are delighted that you enjoyed your stay with us.
We hope to welcome you back to Frankfurt on your next visit.
Kind regards,
Natalie Grice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicestershire, UK
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 1, 2014

We stayed here for three nights whilst visiting the city for the Christmas market.
The location had concerned us after reading some negative reviews but we should not have worried. The area isn't nice, but it isn't bad. We felt safe at all times and found the short walk into the city centre quite easy.
The hotel is just around the corner from the train station and a couple of streets away from some nice restaurants.
Our room was a priority club suite and was very spacious. We had a lovely walk-in shower and lots of tea & coffee.
The breakfast was standard for a HIE and the service was excellent. We found the reception staff very polite & helpful.
Overall we enjoyed our stay.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hannah_Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fraad, Guest Service Assistant at Holiday Inn Express Frankfurt City Hauptbahnhof, responded to this review, January 2, 2014
Dear Hannah_Allen,

Thank you for your kind online review.
We hope you enjoyed visiting our beautiful Christmas market!
It is very important to us that our guests feel safe whilst walking around Frankfurt.
Our location is ideal for getting to the station and also for walking into the city centre and we are glad to see that you enjoyed this practical positioning.
Thank you for your praise of our staff; we are always eager to help in any way we can.
We hope you will come and stay with us again next year!

Kind regards,
Natalie Grice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Frankfurt City Hauptbahnhof

Property: Holiday Inn Express Frankfurt City Hauptbahnhof
Address: Elbestr. 7, 60329 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt > Bahnhofsviertel , Innenstadt
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#33 Luxury Hotel in Frankfurt
#35 Romantic Hotel in Frankfurt
#55 Business Hotel in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Express Frankfurt City Hauptbahnhof 4*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Frankfurt City Hauptbahnhof. In the heart of Frankfurt, next to the “main station Frankfurt“, the new Holiday Inn Express Frankfurt City Hauptbahnhof Hotel recently opened in March 2011. Just a few minutes walk to the city centre and famous sights of Frankfurt like the Opera Frankfurt, the Staedel Museum, the German Museum of Architecture, the Goethe House or St. Leonhards’ Church. The Holiday Inn Express Frankfurt City Hauptbahnhofis the perfect place to stay to discover the famous business city Frankfurt am Main. Our 116 comfortable air-conditioned, non smoking bedrooms, with flat screen colour TV, offer a telephone, a safe, high speed Wi-Fi internet connectivity, hairdryer and tea and coffee making facilities. Our continental breakfast buffet is included. We have integrated the dynamic philosophy of the Holiday Inn Express brand into the meetings sector and look forward to your request for a professionally run conference. 1 modern meeting room, 25m² with air conditioning is available for your meeting.We are looking forward to your visit at the Holiday Inn Express Frankfurt City Hauptbahnhof! ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt City Hauptbahnhof Hotel Frankfurt

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