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“Close to airport, good for meetings, comfortable accomodation”

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Park Inn by Radisson Frankfurt Airport
Ranked #71 of 269 Hotels in Frankfurt
Dublin, Ireland
Level Contributor
165 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Close to airport, good for meetings, comfortable accomodation”
Reviewed February 23, 2013

Regular shuttle bus, free from airport, €4 to return, runs every 30 mins. Meeting room fine, and service good. Restaurant basic but food perfectly acceptable for breakfast and lunch. Went out for Dinner. Bedroom comfortable and reasonable size and staff very helpful and courteous.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerrri99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Public Relations Manager at Park Inn by Radisson Frankfurt Airport, responded to this review, March 25, 2013
Dear Gerri99,
thank you very much for taking the time to write a review on TripAdvisor.
We are excited about your kind words regarding your room, our service and our food.
I hope your way leads you back to Frankfurt very soon, so that we are able to be your hosts again.
Many greetings and all the best,
Your Park Inn by Radisson Frankfurt Airport Team.
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790 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Southern Finland, Finland
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 17, 2013

I spent 2 nights here and liked it. Even if it is 1,5 km from airport, the free shuttle takes you this short way every 30 minutes.

Good breakfast, modern rooms. It is interesting that in many places in Germany one suffers from bad WLAN quality. Here it was good enough. And it was free, which is not a standard in Germany.

The only thing I would like this location to improve is the customer service. Did not catch a smile except from the lady who checked me out on Sunday am.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, February 20, 2013
Dear Sami S,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the breakfast, the modern rooms and the WLAN quality.
On the other hand we are very sorry that you didn't experienced our staff as friendly. We will definitely train our staff again! We look forward to your next stay.

Best regards
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Istanbul, Turkey
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 4, 2013

Rooms are very nice, clean. Despite being so close to the airport, there was not much noise. Very helpful staff (needed to change my room due to the heating problem). There is a shuttle from FRA to the hotel every 30 min and it takes ~5min to be in the hotel lobby.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kamernur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Director of Sales at Park Inn by Radisson Frankfurt Airport, responded to this review, February 5, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us, kamernur. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
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Amsterdam, The Netherlands
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 28, 2013

I liked the hotel because it is a new one and even though a business hotel it is not that weird, it has a fresh and modern look. It was not that noisy either, I could not hear anything from the airport or the freeway. Check-in was confusing as well, and I still don't get it why hotels insist to make money out of wi-fi services..., The restaurant has good options and good taste.

  • Stayed January 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank ppassaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, January 31, 2013
Dear ppassaro,
Thank you very much for spending the time to write a feedback at tripadvisor. It is great to read that you felt comfortable with us and that you liked our fresh and modern look. The fact, that you enjoyed the meals and the atmosphere in our restaurant inspires our staff to do their best at work. Otherwise you experienced our check-in service as confusing, we are very sorry for that situation and we definitely train the personnel again!
With warm greetings your Park Inn by Radisson Frankfurt Airport Hotel.
Best regards,
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Kiev, Ukraine
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 14, 2013

Good business hotel, nice location, shuttle bus from the airport and several wrong customer service choices. First, ir the web-site says the shuttle bus goes every 30 min, I think you expect it to be something like 1:30, 2:00, 2:30 and so on. Well, not that transparent. In our case we were at the bus stop at 6.40 and the bus came at 7.15. They have an option right on the bus station where you can call the hotel and talk to them but it is so bad that you can't hear anything so you just stand there wondering whether the shuttle is going to come at all.

Second thing which I didn't like at all: after the check-in we received a text message from our bank that a different amount than the room rate was blocked. I certalinly guessed it was some kind of deposit because I travel every month but I decided to approach the check-in personnel about that. So when I asked about the amount they of course said that had been a deposit for something. As a Customer Service Consultant I suggested they tell their customers during the check-in process about that to meet their expectations. In a very nice way, by the way. The facial expression of the check-in lady was so sarcastic that I regretted the minute I gave her a free advice :)

I think the personnel should be trained much better in terms of communication with customers.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Vladychynska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, January 16, 2013
Dear Vladychynska,
Thank you very much for your review.
It's nice to read that you think our business hotel is good and that you liked the location.
On the other hand we are sorry that you had so many problems with the shuttle bus and the check in service.
The shuttle bus at Terminal 2 leaves every 30 minutes (for example 12:15, 12:45) from Area E where the general shuttle bus station is located.
The shuttle bus at Terminal 1 leaves every 30 minutes (for example 12:10, 12:40) from Arrival Hall, Area C, between Exit 7&8.
Our service philosophy "Yes I Can" is very important to us and we feel very sad, that you did not experience us as a hotel with a high customer service - because this is one of the most important things to us.
We definitely take care of this situation and we will train the personnel again!
With warm greetings your Park Inn by Radisson Frankfurt Airport Hotel.
Best regards,
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Toronto
Level Contributor
125 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed January 8, 2013

It has everything you would be looking for a hotel close to any airport if you have to take a flight the next day. That was our case. We arrived at Frankfurt at 8:00 pm and our flight was the next day at 10:00 am.
Very friendly people and the room was great for just one (or 2) nights but NOT for longer stays. The price is great when you compare it with other in the area ($88 euros p/double room). It has a free shuttle from the airport but you have to pay 4 euros from the hotel to the airport which is only five minutes away.
Having said that, the rest in this hotel is very expensive because you have nothing close. A coffee is 3 euros, a small bottle of water costs 3.50 euros. It has a restaurant too but... very pricey. Basically this hotel is the best option for one night.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeorgefromToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, January 11, 2013
Dear George from Toronto,
Thank you very much that you have evaluated and comment your hotel stay on tripadvisor.
It's great to read, that you liked our guest rooms and the friendliness of our staff.
The extras will cost an extra fee, this is correct. If guests want to save money, they can visit some nice restaurants at the airport or they can buy drinks and food at the REWE shopping center.
We look forward to your next visit at the Park Inn by Radisson Frankfurt Airport Hotel.
Best Regards,
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Leipzig, Germany
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 6, 2013

I booked this hotel to make an early morning flight the next day. Located close to Frankfurt airport, I found the pick up service highly confusing. I rang the hotel on the free phone from the main stop and was told to wait further down outside the terminal, but the bus did not appear. After ringing again, I saw the bus arriving at the original stop where I had been directed away from! I managed to make it after a run, and overall it took over an hour to get the short distance to the hotel. I should have walked. Check in was fine and the room itself was OK, but then I decided to ring room service. The phone rang out each time I called with no response. A call to the front desk resulted in being put through to the same unattended number! So I went without dinner as I did not want to chance to overcrowded dining room downstairs. The walls were also very thin and I was kept awake by the sound of the TV from next door. Luckily the shuttle to the terminal the next morning was on time. Overall this was a poor experience and I would definitely choose a different airport hotel in future.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vpmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PI_Frankfurt, Leiter Öffentlichkeitsarbeit at Park Inn by Radisson Frankfurt Airport, responded to this review, January 10, 2013
Dear Vpmatt,
Thank you for your review on tripadvisor. We are very sorry that you had so many problems to find our shuttle bus and that the phone call didn’t help you. The bus shuttle needs 10 minutes from the airport to the hotel and back, but in case there is a traffic jam on the highway it can take longer. The shuttle bus stop at Terminal 1 is located at the Arrival Hall, Area C, between Exit 7&8. If guests don’t know if they are at the correct bus stop, they can find a information sign fixed on a blue board on the wall, directly at the sideway of Exit 7&8. The shuttle bus leaves there every 30 minutes (for example 12:10,12:40).
At Terminal 1 the shuttle bus stand is located at Area E and leaves there every 30 minutes (for example 12:15,12:45).
We apologize for the poor room service and that it did not work out well. This should not happen and we are definitely improving these things!
We wish you all the best in future.
Best regards,
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Additional Information about Park Inn by Radisson Frankfurt Airport

Property: Park Inn by Radisson Frankfurt Airport
Address: Amelia-Mary-Earhart Strasse 10 | Gateway Gardens, 60549 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #71 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Inn by Radisson Frankfurt Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
Frankfurt airport hotel a comfortably convenient travel hub Enjoy unpretentious, modern comfort in the heart of Europe at the Park Inn by Radisson at Frankfurt Airport. The hotel boasts close access to one of Europe's busiest air hubs, as well as to the bustling city centre. The ideal base from which to explore Germany, this Frankfurt Airport hotel is also perfect for guests embarking on a holiday elsewhere in Europe. Boasting 209 fresh and comfortable rooms and suites, the in-house RBG Bar & Grill, spacious and flexible conference rooms and a well-equipped fitness centre, this Frankfurt airport hotel makes a wonderful accommodation for both business and leisure travellers. The Park Inn by Radisson Frankfurt Airport is a verified member of Save Hotels, because your safety is our priority. ... more   less 
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Also Known As:
Park Inn By Radisson Frankfurt Airport Hotel Frankfurt

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