I arrived Frankfurt airport at 8 in the morning. After a long flight, I decided to head to one of the cafe to enjoy some nice coffee and warm croissant before checking-in since I was early.
After a fulfilling breakfast, I reached the hotel around 9am. The reception said the hotel was full last night and there were no rooms available. She also mentioned that the standard check-in time was at 2pm and the earliest the hotel can allow check-in without any additional fees is at 12pm. I had no choice but to wait and hang around the lobby with 3 other guests that arrived on the same 13 hour flight.
At 10.30am, one of the receptionist came round the lobby and announced that rooms were available and guests can proceed to check-in
Everyone was eager to check-in especially after long flights and all rushed to the reception.
As I was a little slow, I ended up last in the queue.
Strangely, the 2 in front went back to the seats in the lobby instead of heading up to their rooms. When it was my turn, i realized what happened. It was 10.40am.
The receptionist said that the early check-in fee (39 Euros) was applicable. However, if I can wait until 12pm, I will not be charged.....
All 3 guests opted to sit and idle at the hotel lobby for another 1 hr 50 minutes to 'enjoy' the free check-in.
The room was clean and nice.
However, they only provided very basic amenities; 3 bottles (shampoo, conditioner, body wash) and a small bar of soap.
After unpacking, I realized I forgot my toothbrush.
I immediately called housekeeping to request for a toothbrush. The person who answered the phone sounded puzzled and said he needs to call me back. After 15 minutes, another person called to inform that toothbrush is only provided in the hotel next door (Hilton) and not in Hilton Garden and I will have to buy the toothbrush from their little shop next to the reception.....
Oooh...another interesting encounter.
One good thing about the hotel. It is brand new and the bed is definitely 5-star comfort.
- Official Description (provided by the hotel):
- The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more less
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- Also Known As:
- Hilton Garden Inn Frankfurt Airport Hotel Frankfurt