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“Best airport hotel i have ever stay in!”

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Hilton Garden Inn Frankfurt Airport
Ranked #28 of 270 Hotels in Frankfurt
Certificate of Excellence
Reviewed October 15, 2012

I have stay many times in other airport hotels and even more in FRA airport hotels (see my reviews). This is how it must be an airport hotel! The hotel from outside is gorgeous! It is located inside FRA airport over the long distance trains station at FRA airport. It is in the same complex with the Hilton FRA airport. The staff was very good and they do know there job well. Check in process was fast. After I take my card I went to my room. When I enter my room a huge smell of smoke came to my nose! I went back to the reception and tell the same employ that the room she gave me smells very bad and that I have asked for a non smoking room. She apologizes and gave me a new one. The room that I take was great. One of the best sleeps I have ever done! The adjustable mattress was one of the best I have ever slept on! The sound proof of the windows is top! Air planes flow every day and night over our head but we never hear any noise. Bathroom was excellent with bathtub, hot water at any time and good variety of personal care products. If you want to stay in the FRA airport this is your hotel, but if you want to stay in the city try something else. The Frankfurt train station is just three stops away from the airport but again it isn't in the heart of the city. For me was ok because I went for an exhibition and I didn't have to pay for train tickets from the airport to the fair because with the fair tickets you can travel to all RMV network for free. The only negative is that the breakfast was a little expensive and that is why I didn't have. Maybe next time if I visit Frankfurt I will try Hilton. The only reason that I will do that is to compare those two hotels, because I want to see my self how better can a hotel be and what more can I get for the extra money that I must pay to stay at the Hilton. Hope you find my contribution helpful to you.

  • Stayed: September 2012, traveled on business
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Thank Michael-TCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 23, 2012

Dear Michael-TCS,
What is there to add to your review? "Best airport hotel" Wow.... a big THANK YOU for your feedback regarding your recent stay at Hilton Garden Inn Frankfurt Airport. I would like to thank you especially for your nice comments on our team.
Thank you Michael-TCS for being so loyal to Hilton Worldwide Hotels. No matter if your next stay is at Hilton Garden Inn Frankfurt Airport, or at the Hilton Frankfurt Airport, we certainly will take well care of you. Although the range of services in both hotels are different and although the roomsize, design and hardware is different, we promise to support you "starting your day successfull" in any of the two Hilton Worldwide hotels!
Best regards,
Ch. Muller

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1,653 - 1,659 of 2,612 reviews

Reviewed October 13, 2012

I would recommend this hotel to anyone taking an early flight from Frankfurt or arriving in Frankfurt late at night. It is so much more relaxing to stay right at the airport rather than somewhere else where you have to worry about transportation to or from the airport. Having said that I will say that it is not the least expensive place to sleep but we used Hilton points for our room. If you compare it with an offsite hotel remember to factor in the cost of a taxi or shuttle to the airport. We had an 8:10 am flight and left our room at 5:45 am as we didn't know what to expect at the United check in counter (opened at 6 am) or the security line. It was just a five minute walk to the check in counter and everything moved pretty fast but it was still after 7 am when we got to the gate. Don't know what it would be like later in the day.

  • Stayed: October 2012, traveled with friends
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Thank jahrlh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 23, 2012

Dear jahrlh,
Thank you for your excellent review of Hilton Garden Inn Frankfurt Airport and for so strongly recommending our hotel. Your review speaks for itself.
We certainly look forward to be your hosthotel in the Frankfurt area again in the near future!
Best regards,
Ch. Muller

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Reviewed October 13, 2012

Yes. It's Hilton Garden Inn, not Hilton Hotel which is right next to HGI. It is a business hotel, a very convenient one. For example, there is no mini bar, instead an empty refrigerator a small convenience store at the lobby floor. Even though rooms are small, mostly everything is provided and it's quite convenient(except there is no slippers provided). And more than anything else, their bed was the most comfortable among the hotel beds I used for this trip. Beware that even though the hotel is in the airport complex, Terminal 1 or 2 is quite far away. It would take about 10 minutes to walk there.

  • Stayed: October 2012, traveled as a couple
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Thank vertio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 23, 2012

Dear vertio,
Thank you very much for your great review of Hilton Garden Inn Frankfurt Airport.
The next door Hilton Frankfurt Airport is indeed a full service hotel, where the Hilton Garden Inn Frankfurt Airport is a "focused service" hotel. For example you will not find 24hrs.-room service in the HGI Frankfurt Airport, nor will you find any bellboys to support with luggage. If broader and more services, like slippers in your room, are required, the Hilton Frankfurt Airport is the more appropriate option for you.
vertio, thank you for noticing the exclusive Garden Sleep System beds, these are indeed providing a great night-rest!
From the hotel to the smaller Terminal 2 can indeed take more than 10 minutes, since you either have to take the airport shuttle, or the skylink between the two terminals, both are complimentary airport services. The hotel has an immediate pedestrian connection (Skybridge) to the main terminal; Terminal 1 of Frankfurt Airport. Our hotel is very conveniently located above the high speed train station (ICE) and has an immediate connection to the highway, "location, location, location....".
vertio, we are very happy to see that your first experience at a Hilton Garden Inn hotel was such a positive one and we certainly look forward to provide you with many postive experiences at the Hilton Garden Inn Frankfurt Airport in the future!
Best regards,
Ch. Muller

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Reviewed October 13, 2012

Excellent hotel right at the airport for a reasonable price! Conveniently located at the airport it's a great place to rest up before a long flight home, very comfortable bed and clean, modern bathroom! Girls would appreciate the powerful hairdryer which even the top 5-star hotel didn'f offer... The room is quite spacious which is quite unusual for european standards. Staff were very friendly and helpful, overall a pleasant end to the european trip. Only downside is probably the restaurant, not much selection on the menu, but can easily walk down to the sheraton restaurant so no big deal...
Sound proofing was excellent too, absolutely no noise throughout the night.

  • Stayed: October 2012, traveled solo
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Thank shoenutpooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 23, 2012

Dear shoenutpooh,
Thank you for sharing your outstanding experience at the Hilton Garden Inn Frankfurt Airport on Tripadvisor.
It is great to see that you too believe that the Hilton Garden Inn Frankfurt Airport has the best price/quality ratio at the airport.
The Garden Sleep System bed is actually famous and in over 500 Hilton Garden Inn Hotels in the USA. These adjustable beds conform to your body, gently cradling your neck, spine and legs while providing pressure-free sleeping. The100% virgin wool mattress topper helps regulate and maintain a comfortable body temperature. And, the crisp white linens, cozy duvets and plush hypoallergenic pillows make your bed as fresh as it is comfortable!
shoenutpooh, please combine our beds with real "black-out-" curtains and excellent soundproofing of our guestrooms and you clearly reaslise why you had such a great rest before your long haul flight!
shoenutpooh, thank you especially for your great comments on our team members, I agree with you that they truly are amazing!
Thank you once more for the excellent review of Hilton Garden Inn Frankfurt Airport, we certainly look forward to welcome you back again soon!
Best regards,
Ch. Muller

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Reviewed October 12, 2012 via mobile

Excelent hotel located right at the airport just above the railway station! The hole hotel is very beautiful, and is very clean, quiet and cozy!
Even if you have to go Downtown Frankfurt in 15min by subway you're there!
The only downside is the price, it may be this time because of the bookfair that all hotel in th city are booked and overpriced, anyway €250,00 is a bit expensive!
But despite of the price I really recommend this hotel.

  • Stayed: October 2012
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Thank Gustavo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 23, 2012

Dear Gustavo P,
Thank you very much for your outstanding review regarding your recent stay at Hilton Garden Inn Frankfurt Airport.
It truly is great to see that you enjoyed our hotel so much, thank you very much for really recommending our hotel!
Gustavo P, you are right that rates from the hotels in general are higher due to busy fairs in the city. The "Bookfair" indeed caused many hotels in Frankfurt to sell out completely.
In order to get the best roomrates available I strongly recommend you use the Hilton Garden Inn corporate website and select Frankfurt. HGI has a "best rate guarantee" so you will not find a better price for our rooms elsewhere on the web, that is guaranteed!
Gustavo P, we certainly look forward to be your host again at Hilton Garden Inn Frankfurt Airport on (m)any future occassions!
Best regards,
Ch. Muller

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Reviewed October 9, 2012

I recently stayed at both this new HGI and Hilton Frankfurt airport hotels next door. They are basically identical except HGI has a smaller room and a more business design. Rooms are smaller than HGI in the US for sure. Staffs are friendly and wifi is complimentary here, which is a plus, compared to the fancier Hilton next door, which charged for internet access. The room is comfortable and all the facilities are new. However as pointed out by other reviewers, the sign at FRA is poor and it took me a long time to find out the location of the hotel. You basically go to the departure level and then walk over the pedestrian bridge towards the Squaire. Use a luggage trolley if you have many bags. It is a 15 minutes walk. One thing the hotel needs to improve is to have luggage trolleys for me to bring bags to the room like the US HGI, and to have a luggage trolley depot right in front of both Hilton properties.

  • Stayed: October 2012, traveled on business
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Thank Adrian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 12, 2012

Dear Carfield0830,
Thank you for posting your great review regarding Hilton Garden Inn Frankfurt Airport (HGI).
The best way to easily and quickly get to the hotel is by following the signs for the airports "High Speed Train Station" and / or "THE SQUAIRE", since we are located immediately on top of this train station, in THE SQUAIRE building. You will find several signs indicating the Hilton Garden Inn along the way.
The rooms in the Hilton are indeed bigger than the rooms in the HGI. The range of services in the Hilton is also more extensive. The HGI features a so called "focussed service concept", while the Hilton Hotel is a "full service hotel" concept. As an example, you will not find bellboys in the Hilton Garden Inn hotel to assist with your luggage. The Hilton Frankfurt Airport hotel does however offer this service. You will also not be able to upgrade to Executive Rooms in the HGI, you might do so in the Hilton Frankfurt Airport.
If you arrive at the main terminal of Frankfurt Airport (T1, where amongst others Lufthansa and the Star Alliance planes land) it should take you less than 10 minutes to walk to the hotel from the ariival hall. If you land at Terminall 2 it should take you some 15 minutes to walk to the hotel (including use of the Skytrain, or shuttle, both complimentary services from the airport, or taxi). In both cases our guests would not need their raincoat at all!
Carfield 0830, we are glad you enjoyed your hotel stay so much and we eagerly look forward to be your host again at HGI Frankfurt Airport!
Best regards,
Ch. Muller

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Reviewed October 9, 2012

Had a short trip to FRA and airport stay was very convenient this time; arrived late and had to leave early 2 days later. Hotel is very new and everything looks nice and clean. Rooms are fine and very quiet. Had dinner in restaurant upon late arrival. Service was good and quite personable (for German standards); food was fine, nothing really fancy, but good quality. Location is great; walking distance to terminal and choice of other places to walk to (Starbucks, various restaurants, shops,etc). Also one of the very few hotels in Europe that give you free wifi - great!

  • Stayed: October 2012, traveled on business
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Thank FD-GSO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAAPGM, General Manager at Hilton Garden Inn Frankfurt Airport, responded to this reviewResponded October 12, 2012

Dear FD-GSO,
"Excellent Airport Hotel", a big THANK YOU for sharing your experiences regarding your recent stay at Hilton Garden Inn Frankfurt Airport with the world!
WIFI, Business Center, (remote) printing, state of art fitness centre, sauna and steambath are indeed all complimentary for our guests. A nice, new, fresh and worry-free hotel is exactly what we want to be, to help our guests start the day successful!
FD-GSO, your review speaks for itself, thank you once again for your kindness, we truly look forward to welcome you back soon to Hilton Garden Inn Frankfurt Airport!
Best regards,
Ch. Muller

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Additional Information about Hilton Garden Inn Frankfurt Airport

Address: The SQUAIRE, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Frankfurt
#13 Romantic Hotel in Frankfurt
#16 Business Hotel in Frankfurt
Price Range: $109 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Frankfurt Airport 3*
Number of rooms: 334
Official Description (provided by the hotel):
The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Frankfurt Airport Hotel Frankfurt

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