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“Great New Airport Location!”

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Hilton Garden Inn Frankfurt Airport
Ranked #25 of 271 Hotels in Frankfurt
Certificate of Excellence
Reviewed June 30, 2012

We had a connecting flight from Venice to the US the next moring. The hotel is brand new and very close to the international departure and EU arrival gates and you can't beat that. the rooms are nice with comfortable beds and all of the ammenities.

the staff is very friendly and the room service was excellent. We highly recommend staying here for the close proximity to the terminals, the great price and wonderfully managed hotel.

Happy travels,

Rob and Teri

Room Tip: The rooms are quiet!!!!!
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  • Stayed: May 2012, traveled as a couple
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Thank RobandTeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Dear RobandTeri,
Thank you for highly recommending Hilton Garden Inn Frankfurt Airport! That is one of the biggest rewards for our team!
We hope to have you stay with us soon again.
Best regards,
Charles Muller

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1,766 - 1,772 of 2,646 reviews

Reviewed June 28, 2012

Arriving late on a Monday evening, I eventually made it to the Hilton Garden Inn after the long walk with my roll-on suitcase and laptop bag from Frankfurt Airport’s terminal 2 and was greeted with a smile and a lady at reception that was generally interested in my travels and the reason why I had come to Frankfurt. As it was, I was working out of our German office that week and so I chose to try out this new property, given that I had seen it being built over the course of the past few years.

The hotel is directly above the “Fernbahnhof”, the airport’s rail station for long distance trains and is easy to locate. Armed with my room card, I headed off to the 9th floor via the glass elevators and was in my room in no time. While the room was not the largest I have ever had, it was comfortable enough for a 2-night stay, complete with flat screen TV, free wifi and wired internet, a refrigerator to store whatever I fancied buying from the hotel pantry or indeed the REWE supermarket which is in the same part of The Squaire that the hotel is located in (hint: shop at REWE, it’s way cheaper and offers more variety), the signature HGI ergonomic chair, a sofa, tea and coffee as well as a nicely appointed bathroom complete with Neutrogena soaps and shower gels. The bed was very comfortable; as with all HGIs, you can turn a dial on the side of the mattress to set it to however soft or firm you want it to be. I slept soundly on both nights, ensured also by the extra thick glass in the windows and the sound-proofing that has gone into the build of the hotel.

One slight niggle is that despite the presence of an ice bucket (the ice machines are located on each floor), there was glassware to use when I decided to buy a bottle of wine and enjoy it in my room. But one call to room service had me supplied with glassware aplenty.

Service is swift, efficient and with a smile. The breakfast buffet was well stocked and the waiting staff were pleasantly forthcoming with a cheery “Guten Morgen” and smiles on their faces – it would appear that the staff here genuinely enjoy their jobs.

I also used the fitness centre up on the 11th floor, which is actually situated in the adjoining Hilton hotel. The equipment there is modern and there are fine views of the airfield along with a sauna and steam-room if you fancy it.

Overall, I liked the HGI a lot and would definitely return to stay there next time I need a hotel at the airport.

Room Tip: Ask for a room looking outwards, not over the inner courtyard
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  • Stayed: June 2012, traveled on business
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Thank Ascottowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Dear Ascottowers,
"Pleasant hotel, great staff", your detailed review of our hotel is highly appreciated. Thank you for your clear feedback of our hotel, your comments on the interior and our team members speak for themselves. We are truly proud to hear these comments!
It is great to know that you will defintely return to us, we are certainly looking forward to welcome you back!
Warm regards,
Charles Muller

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Reviewed June 25, 2012

We stayed one night at this hotel in June after a somewhat stressful ferry (force 8 gale) and plane (almost missed it) trip from the Island of Tinos in the Cyclades. The hotel, once you find the signs, is easy to reach from the airport through an overhead walkway. The staff at reception were very friendly, the room, although somewhat smaller than regular Hilton rooms, was very clean and comfortable and had everything we needed - including a very comfortable bed and free internet. The hotel is just off the Squaire which is a very large, light and airy space with art, a good choice of restaurants as well as shopping. If our travels take us back his way, we will certainly stay at the Hilton Garden Inn again.

  • Stayed: June 2012, traveled as a couple
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Thank Paradox98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Dear Paradox98,
Thank you very much for your great review of Hilton Garden Inn Frankfurt Airport.
You are right Paradox98, the rooms in the Hilton Garden Inn Hotels are indeed in general smaller than the rooms in the Hilton Hotels & Resorts. Thank you for your great comments on the cleanliness and especially your remarks on our team!
It certainly is great to hear that you will stay with us again when you return to Germany. We certainly look forward to your return visit!
Best regards,
Charles Muller

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Reviewed June 23, 2012

Been staying @ Hilton Garden Inn Frankfurt Airport two nights 3 weeks appart. First night was okay, quick check in/out, no issues. Second night we had a sofabed in the room when pulled open the sheets from previous guest were still on it. We arrived late (around 8:00PM), left for dinner, were told at the reception by the time we return from dinner this will be fixed. Returned from dinner around 9:30sh, the dirty sheets were gone but there were no sheets on the sofa bed whatsoever. Called reception again and by 10:00PM we finally had the clean sheets set on the sofa bed. With a sleepy 1 year old in the room and the 329 euros paid for the night this was not really what we expected from a Hilton Hotel.
All and all the hotel is conveniently located if you need a place to spend the night in or close to the airport, however what is has to offer and the service quality does not come close to what you would expect from a Hilton brand and the money you pay.

  • Stayed: June 2012, traveled with family
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Thank tavip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Dear tavip,
Thank you very much for your posting on Tripadvisor.
I am truly sorry that we were not able to provide you with the true level of service for which we are known since opening our hotel, just over six months ago. This certainly does not refelct our usual service and I sincerely apoligise.
For the best available rates I would recommend you visit hgi.com , where we guantee the best rates. The week of your stay rates were indeed higher than usual due to a city wide event in the main exhibition halls from the city.
tavip, I certainly hope you provide us the chance to show us that your experience was an extremely rare occurence. I therefore am looking forward to welcome you back at your convenience.
Best regards,
Charles Muller

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Reviewed June 23, 2012

Out of a HGI, and then some. Beautiful new hotel, great location, modern rooms. Great breakfast. Excellent shopping and restaurants in the same building. Taxi into the city was quick also. I highly recommend this hotel.

Stayed: March 2012, traveled on business
1  Thank TheWinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Thank you TheWinger for your great review of Hilton Garden Inn Frankfurt Airport. Taxi into the city is indeed very quick, usually this does not take more than 15 minutes.
Frankfurt Airport is located very close to the city center. In most areas of the world, travel times between the major airports and city centers are indeed much longer.
Thank you very much for highly recommending our hotel, we certainly look forward to welcome you back!
Best regards,
Charles Muller

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Reviewed June 22, 2012

Stayed at this hotel at the start of May, 2012, what a nice hotel. Friendly, professional staff, clean well appointed rooms....flat screen t.v., big bed, clean well stocked bathroom, and quiet!
Terminal one was an easy 10 minute walk. The included breakfast was better than I expected with a variety of food and very good coffee. I'll stay here again!

  • Stayed: May 2012, traveled solo
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1  Thank borgcalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2012

Good place to stay overnight. Lots of restaurant and two supermarkets in the surrounding area. Very easy to get to the airport the next day. Hotel room was very comfy with free wi-fi.

  • Stayed: June 2012, traveled as a couple
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2  Thank Dydy2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Frankfurt Airport

Address: The SQUAIRE, Am Flughafen, 60549 Frankfurt, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Frankfurt
#13 Romantic Hotel in Frankfurt
#15 Business Hotel in Frankfurt
Price Range: $108 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Frankfurt Airport 3*
Number of rooms: 334
Official Description (provided by the hotel):
The Hilton Garden Inn is a modern Frankfurt airport hotel with skywalk access to Terminal 1 and is located 15 minutes from Frankfurt city centre and Messe Frankfurt. The hotel offers complimentary WiFi and remote printing services. Enjoy a 24-hour fitness centre with sauna and steam room. The hotel is part of a spectacular architecture and contemporary designed building shared with the full-service Hilton Frankfurt Airport hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Frankfurt Airport Hotel Frankfurt

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