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887kevinp

Adina Apartment Hotel Frankfurt

5.0 of 5 bubblesReviewed Nov 24, 2014
What a fantastic weekend stay - what a fantastic Hotel!! Great location and very well presented. Value for money in the heart of Frankfurt.

From the moment I arrived and ducked into the front desk seeking directions to the Parking Garage, as I was double parked outside, the service and cheerfulness of the staff was faultless which made the whole experience so very enjoyable.

Mirko on the Front Desk was very helpfull and courteous ensuring that the stay was the best in all respects.

Daniel in the bar and breakfast lounge was equally cheerful and enthusiastic which made for a very relaxing and enjoyable breakfast and evening drinks.

Many thanks to both of you and also to the entire Adina crew, as there a lot of people in the background whose efforts generally go unnoticed, however everyone's effort is appreciated and went a long way to making the stay a most memorable experience.

I will be sure to use Adina again and again whenever possible.

Thankyou to all.

Kevin
Date of stay: November 2014
Room Tip: Ask for a upper floor with river views
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this review
Responded Nov 27, 2014
Dear 887kevinp

thank you very much for the time you have taken to provide us with your very positvie feedback. I am delighted to read that you enjoyed the helpfulness of our team members as well as the comfort and location of our hotel. I will very gladly share your feedback with our team members, especially Daniel and Mirko.
We are looking forward to welcome you back on your next stay in Frankfurt.
Warm regards
Angela Barth
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,424)
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Reviewed November 10, 2014

After reading other reviews we wanted to stay a bit away from the main railway station. This Hotel is in an ideal location for touring the city being minutes walk from all of the major attractions. The staff, especially Janina, Frano and Caroline went out of their way to help us enjoy a great week-end in Frankfurt. Well done and would definitely recommend the Adina for both tourists or longer staying guests.

Room tip: Lower rooms do not have a view if that is important to you.
Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Gearoid O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded November 14, 2014

Dear Geraroid O,

Thank you so much for your very nice feedback. We are all very happy that your visit to Frankfurt was a great experience also because of our hotel and due to our team members Frano, Janina and Caroline who went out of their way to make your stay memorable.

We will be very happy to welcome you at the hotel again and will ensure that your next visit will be as enjoyable as the one that you have described above.

Warm regards,
Rosa Tessitore and the Adina Team

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Reviewed November 6, 2014 via mobile

The hotel is well located - next to the ecb, banks and the main. Together with the Frankfurter Hof is has been my most comfortable stay in Frankfurt so far. The rooms (actually apartments) are large, equipped with a kitchen and a living room. View is great (on Commerzbank and ecb - some of the largest towers). My room also had a nice terrace, with a couple of chairs and table, overlooking the city. There is a pool and fairly new gym too. Breakfast also good, for 20 euro. On the down side there was a horrible garlic smell in the corridors of my floor. And the lady in the bar/restaurant did not speak English (in a city like FFT?!?!?). All in all good, well-priced choice.

Date of stay: November 2014
Trip type: Traveled on business
1  Thank VincentTri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded November 8, 2014

Dear Vincent,

Thank you so much for your very nice feedback. We are all very happy that your visit to Frankfurt was a great experience and that you enjoyed our location and the well-equipped apartment’s style rooms we offer.
I
We will be very happy to welcome you at the hotel again and will ensure that your next visit will be as enjoyable as the one that you have described above.

Warm regards,
Rosa Tessitore and the Adina Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2014

Stayed at the Adina for 2 nights. We were a group of 3 and were given a room on 15th floor. Amazing views, room beautiful, lovely details such as heated mirror in bathroom, really nice toiletries, even a dishwasher and washing machine if you were staying for an extended period. We had a small issue with camp bed, was unsteady, we reported this to reception and it was replaced asap. Staff very friendly and helpful. Nice lobby and bar area, we had lunch on arrival, enormous food portions. The location of this hotel is really excellent, we were in a room at front of hotel so had wonderful river views. Also only a 5-10 minute walk to train station, and the same to city centre in opposite direction. Also for any opera fans its a 1 minute walk to the opera house. If returning to Frankfurt I would book this hotel immediately. As an aside if visiting Frankfurt and have a little time I would recommend paying a visit to Heidelberg, about 1 and a half hours by train from Frankfurt, really convenient service and very reasonably priced. Heidelberg is beautiful and a visit by cable car to the castle is a must, just 6euro.

Date of stay: October 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ned1Ireland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded October 31, 2014

Dear ned1Ireland,

Thank you very much for your great review and for taking up your time to provide us with your lovely and detailed feedback.

We are pleased you found the location to your liking and that you found our rooms to be amazing with its facilities and views. Thank you for your comment about the issue on check in which was immediately resolved and attended to by our team.

We hope we have the opportunity to welcome you back to Adina Apartment Hotel Frankfurt, Neue Oper in the near future.

Warm regards,
Rosa Tessitore and the Adina Team

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Reviewed October 26, 2014

I love the Adina branded hotels. They are extremely clean and comfortable. The Frankfurt Adina is no exception. The staff were friendly and helpful and spoke very good English. The location was close to the river, main train station and centre of town,

Room tip: We just had a standard room but it was still spacious, especially compared to all of the other hotels we stayed at throughout Europe.
Date of stay: October 2014
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shirley S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded October 31, 2014

Dear ShirleyS,

Thank you very much for taking up your valuable time to provide us with your fantastic review. Feedback like yours makes us very happy!

We are pleased you found the location and the cleanliness of the rooms to your liking. It makes us very proud to read that you found our team to be very friendly, helpful and that you found their English to be very good.

We hope we have the opportunity to welcome you back to Adina Apartment Hotel Frankfurt, Neue Oper on you next visit to Frankfurt.

Warm Regards,
Rosa Tessitore and the Adina Team

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Reviewed October 23, 2014 via mobile

Had a great stay here visiting with my Mom and brother. Really couldn't fault it for location, friendliness and cleanliness. Rooms were lovely and breakfast was good too. Only bug bear was wifi....after 30 mins it was a paid for service which I found unusual especially for a business focused city like Frankfurt. Saying that though it wouldn't put me off staying here again and would definitely recommend it.

Date of stay: September 2014
Trip type: Traveled with friends
2  Thank SineadDublin_Ireland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaBarth, Manager at Adina Apartment Hotel Frankfurt Neue Oper, responded to this reviewResponded October 30, 2014

Dear SineadDublin_Ireland,
Thank you for your positive review of Adina Apartment Hotel Frankfurt, Neue Oper. We appreciate the time you have taken to provide us with your review.

We love to read that you found our rooms to be very clean and that you enjoyed the location of our hotel. Thank you for your positive comment about our friendly team and that you have also enjoyed out lovely full German Buffet breakfast.

I appreciate your comments regarding the cost of WiFi which I have shared with the relevant department.

We hope to see you back at Adina Apartment Hotel, Frankfurt Neue Oper, in the near future.

Warm regards,
Rosa Tessitore and the Adina Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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