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“The worst service ever”

Restaurant Unterschweinstiege
Ranked #131 of 2,454 Restaurants in Frankfurt
Certificate of Excellence
Cuisines: German, European, Central European
More restaurant details
Restaurant details
Good for: Families with children, Romantic, Large groups, Special occasions, Kids, Local cuisine, Business meetings
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: If you are on the look-out for traditional Frankfurt cosiness, you will find just that in the historical ambience of the Unterschweinstiege restaurant. Here in the forester's house, which is over 230 years old, you can enjoy rustic-regional dishes in a familiar atmosphere. On Sundays, there is brunch and childcare, and in summer you can enjoy fish and meat right from the grill on the large garden terrace.
Dallas, Texas
Level Contributor
66 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“The worst service ever”
2 of 5 bubbles Reviewed August 10, 2013 via mobile

We went for dinner while staying at the hotel. The food on the buffet was lukewarm, the shrimp looked like it was taken out of a can. The a la carte food was better prepared but still average at best. We waited for at least an hour after eating with empty glasses, we had planned on dessert and an additional bottle of wine but after waiting for an hour we just asked for the check and left.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KristDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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229 reviews from our community

Visitor rating
    62
    106
    43
    12
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wadsworth, Ohio
Level Contributor
165 reviews
105 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Didn't stay”
1 of 5 bubbles Reviewed August 7, 2013

While staying at the Steinberger Hotel, we thought we might try this place. It looked like fun. We visited in July, 2013 and the heat was just horrendous. There was no seating inside although it was cooler inside. We were taken outside without much option for a respite from the heat. We looked at the menu, the server did not approach us again. So we got up and left.

Visited July 2013
Helpful?
Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
108 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“Great Facility - So-so Steak”
4 of 5 bubbles Reviewed July 4, 2013

On our last day before departure, we dined at Restaurant Unterschweinstiege because it was the best restaurant available at the Steigenberger Airport Hotel. The facility was beautifully authentic and the service was good.

There were a limited number of items on the menu, so I chose the steak for my entre. Although I liked the presentation, the steak was less than wonderful. It was a bit tough and not very flavorful. At a cost of 28 euros ($36 US) I expected something better.

There were not very many guests in the restaurant, which should have been my first clue. I would not order a steak there again.

Visited June 2013
Helpful?
Thank TravelinMan760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tustin, California
Level Contributor
66 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Expensive but good”
4 of 5 bubbles Reviewed June 22, 2013

This is a worthwhile alternative to the other places to eat at the Steigenberger Hotel. It is expensive but the quality is very good and our server was great. We were there during a heat wave and the dining room both inside and outside were quite warm. Actually uncomfortably warm. Our poor server looked like she was going to melt. By the end of our meal we looked that way too. I had the asparagus with hollandaise and smoked salmon and it was excellent. My wife had the ravioli made with cream cheese and served with asparagus. She said it was quite good. Our son had weinerschnitzel and it was OK. he also had pomme frites for an appetizer that tasted quite good dipped in the pesto sauce that came with our appetizer. Very nice wine list. We had a wonderful german rose. I would definitely come eat here again. But since our experience at the hotel was so miserable I doubt we will be back in this area.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KeSuLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
74 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
“A respite from the airport and generic hotel restaurants.”
4 of 5 bubbles Reviewed June 21, 2013

Restaurant Unterschweinstiege is located adjacent to the Steigenberger Airport Hotel. It is located in a house that has been present for over 200 years in what was previously an expansive forest but is now a mess of grey hotels. As such, it is really a great place to feel a certain degree of authentic and traditional German culture but without traveling far from the airport or hotels. It's ambiance is endearing without being kitschy. The food itself is quite good - generous portions, seasonal choices and typical country fare. There is also a very nice salad buffet that you can order as an individual meal or complimentary to your main entree. Prices are reasonable for the quality of food and location.

We found the service to be absolutely excellent. All the staff were very friendly and were completely bilingual in German and English (and likely other languages, too). Our server in particular was superb as she accommodated some of our specific requests and even provided us with the history of the restaurant and helped us purchase beer steins as souvenirs because we had such a lovely evening. This is a great place to get off the beaten track of the airport scene and relax for a long meal. On our next trip to Frankfurt or through the Frankfurt airport, we will make a point to return here to enjoy yourselves!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank kristinagrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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