Me, my wife and another couple went to Lobster recently and it was a disaster. The place was completely disfunctional. OK, there was a party in the street, and they had a lot more customers in the tables outside than their usual. We were fine with it and maybe waiting a little longer. But after one full hour, not even our appetizers had arrived. We complained, and they miraculously arrived. Another 40 minutes went by, and our main courses wouldn't arrive, although every table around ours was being served. At one point, a clueless waitress comes with one dish (we were four) asking "fish???". Well, it turns out all of us had ordered seafood, and the girl didn't know what it was that she was bringing. Then the waitress that had taken our orders comes and angrily barks that this was our order - still no mention of the three others. That was it, we called the check and left, after almost two hours, still hungry, and having lost the movie we were planning to watch later. All we got from them was a half-backed apology.
Never more. You only get one chance to make a first impression.
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