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Villa Kennedy
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Reviews (1,465)
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All reviewsrocco fortejfk barinner courtyardbeautiful propertyluxury hotelexcellent hotelminutes from the airportspa arearooms are largehotel restaurantcity centrestandard roombreakfast buffetbusiness tripchristmas marketbusiness hotelfrankfurt airport
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811 - 816 of 1,465 reviews
Reviewed October 12, 2011

great hotel , great service , very new , very good conservation

  • Stayed: August 2011, traveled on business
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1  Thank alvesjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this reviewResponded October 13, 2011

Dear guest,

we appreciate your comments regarding your stay at the Rocco Forte Villa Kennedy. It is always a pleasure to receive such positive feedback. Thank you very much indeed.

I am very much looking forward to your next stay with us and remain with warmest regards from Frankfurt’s Villa Kennedy.

Ines Plantikow
PA to General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2011

First impressions of this hotel are very good indeed; Close to the airport in a nice area and a lovely building with very welcoming staff. The hotel has a lovely courtyard and it was nice to sit outside and enjoy the good weather with a drink.

We arrived early and checking in before 2pm was not a problem and the staff were very attentive and totally professional.

The room was a little disappointing. My room had 1 window and was a little dark and I also found the decor somewhat dreary. The TV was a bit small and lack of free wifi was an annoyance. There were no tea and coffee making facilities in the room, which I don't find acceptable in a hotel of this standard. Bed comfort was fair but again, I don't think it was 5 star standard. One big negative was the room was a bit noisy; Every time my neighbour closed their door, the whole room shook, which woke me several times.

The bathroom was ok - again about 4* standard. There was a lack of decent amenities, with only a couple of soaps and shampoos. Bathrobes were provided and were quite nice. Water pressure was good in the shower.

We had dinner in the hotel one night and this was something of a serious let down. The restaurant was quiet and we ordered simple food - yet this took an hour to arrive. The staff were somewhat apologetic about this and brought out a tiny amuse bouche to keep us sated. The apologies were a bit thin on the ground though. The excuse offered was a large (10 people) party had all just ordered prior to us and 'all had different things'. When the food did arrive, the consensus was it was ok but not worth the wait.

Breakfast was also in the restaurant and the buffet selection was fairly good, with additional hot items made to order. The service was somewhat rushed and they seemed anxious for us to finish up - perhaps because we arrived at the end of breakfast service.

I also briefly used the spa, which was good, with attentive staff. The pool was very nice and there was also a spa pool, sauna and steam room. It was - as should be expected - clean and well organised.

Overall, this is a very nice hotel indeed with generally excellent service levels. Could be 5 stars with some small improvements in the rooms and with a better level of service in the restaurant but for me. this is a 4 star hotel.

Room Tip: Ask for a room with more than 1 window.
  • Stayed: October 2011, traveled with friends
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1  Thank endofcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this reviewResponded October 11, 2011

Dear guest,

Thank you for taking the time for sharing your experience. It is always a pleasure to receive feedback might it be positive or negative.

I am very sorry that your experience did not meet your expectations in any detail. Please allow me to express our sincere apologies for that. Please rest assured that we are taking the appropriate measures with our restaurant manager to address the problem and prevent any future occurrences. I hope that you do not allow this incident to spoil your overall impression of the Villa Kennedy and to have the opportunity to restore your confidence in our hotel. We will take this chance to show you the high level of hospitality we are so proud of delivering and offering at the Villa Kennedy.

Please contact me personally for any futher stays and I would be delighted to be of your assistance.

Sincerely,
Ines Plantikow
PA to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2011

My wife and I booked a 3 night stay at the Villa Kennedy on the tail end of a two week trip to Germany and France. We had booked a king room via a 3rd party website, and we had booked a courtyard view as recommended by many TA reviewers. Unfortunately the 3rd party website was falsely describing the room they were selling, and we were likely to instead get a plain room overlooking the street. We were quite disappointed but this was not Villa Kennedy's fault - we did write to them though, and they said they would do what they could, but there were no guarantees. As such there was a slight edge to our view of our upcoming stay there - we were not sure what to expect.

Our first impressions seemed to confirm our worries - our room wasn't ready, even though we arrived almost precisely after we said we would. We took our rental car back while they finished getting the room ready, and then come back hot, sweaty, and stressed (finding the Europcar drop-off at Hauptbahnhof is near impossible!). We were greeted by a very helpful person at reception, who checked us in straight away and took us to our room. To our surprise and delight we had been upgraded to a suite - and were greeted with a bottle of sparkling wine on arrival to our room! This totally turned our mood around and erased any previous stress and worry - what an amazing start to our stay there.

The following day (on my wife's birthday) the hotel then came to our room with a birthday cake for her, and a handwritten card! We were blown away - we hadn't requested anything other than to have the courtyard view. It was a truly wonderful gesture by the hotel and had us in incredibly good moods for our entire stay.

The room itself was looking a little tired (scratches on the wooden surfaces) and the wifi is incredibly expensive as others have mentioned, but they mentioned they are trying to implement free wi-fi, and I got the impression they will be renovating the rooms in the near future. But despite looking a little tired they are very luxurious - the bed is incredibly comfortable, and the view into the courtyard was very relaxing; it was very nice just having the windows open and letting a breeze in and listening to the water fountain in the courtyard. The only other small negative about the room was the air conditioning really was not very cold. It was not uncomfortable, but it would have been nice to take it down a notch further. It also seemed variable during the night.

The hotel itself is beautiful, as others have mentioned. The grounds and hotel are immaculately presented.

We actually ended up spending much of our trip dining at the hotel - the room service and restaurant are both excellent. The breakfast is not as high a quality as the other meals though, and the buffet is quite expensive and probably not worth it.

It was my wife's birthday while we were there, so I wrote to the concierge to ask for restaurant recommendations. They were incredibly prompt and helpful in their reply, and in the end we decided to book a table at the hotel restaurant. The food there was amazing, highly recommended. Our only disappointment came at the end of the meal - it seemed like we were forgotten for quite a while, we wanted to move outside and were told they would move us and our stuff, but then never came, even though we asked twice. However once we chased it up a second time, the person who was looking after drinks in the courtyard did an amazing job of looking after us.

The location of the hotel is good - we were able to walk to a main shopping precinct in about about 10 minutes, and it was lovely walking in the parks by the river. It is a short ride to the airport, and various other hot spots around Frankfurt.

The absolute best part of the hotel is the staff. They are prompt, courteous and warm, and will go out of their way to ensure that your needs are met and you have a pleasant stay. We were very impressed with how high a quality of service they offer.

We did end up having a few glitches checking out - a minibar charge for something we didn't have, and a few payment issues - but the way they handled those glitches was excellent. However, apparently there was a miscommunication between reception and the person collecting our bags from our room, and they were expecting us to be there (but we were at reception checking out). They mentioned this just as we were leaving - I don't think we did anything wrong, we just called the reception and said we would be checking out now and could someone please get our bags. But we got the impression they thought we had - I'm not sure what happened there.

But really, these small things barely made a dent on our stay. This is the first hotel I've stayed at since staying at the Tokyo Park Hyatt which has even come close to their service level - and I think Villa Kennedy surpassed it. If you want to go somewhere where you are properly looked after and have an incredibly comfortable stay, and for what I think are quite reasonable prices given the quality on offer, then Villa Kennedy is the place to go. I very much hope to go back one day!

Room Tip: Be sure to book a room with a courtyard view.
  • Stayed: September 2011, traveled as a couple
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Thank Miles4BG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this reviewResponded October 7, 2011

Dear guest,

thank you very much for choosing the Villa Kennedy during your recent stay in Frankfurt.
We do appriciate the time you have taken to write about your experience at the Villa Kennedy. It is an absolute delight to read such lovely comments. You left Frankfurt as happy guests. That is exactly what we love our guest to feel. THANK YOU!

I am very much looking forward to your next stay with us and remain with warmest regards from Frankfurt’s Villa Kennedy.

Yours sincerely

Ines Plantikow
PA to General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2011

Following a 10 hour flight from Seattle, we took a 10 minute cab from the airport and were promptly delivered into the capable hands of the Rocco Forte Villa Kennedy staff.

The hotel is unbelievably gorgeous. Such a tasteful blend of old and new. We were informed that our room had been upgraded to a suite and our request for early check-in granted.

The room was fantastic, to say the least. Beautifully appointed. An emphasis on comfort as opposed to luxury. Immaculately clean. A dream bathroom and a large comfortable bed. We called for extra pillows and they were brought up immediately.

We had the opportunity to try room service more than once, and it was delicious. Seriously, it might have been the best hotel room service we have ever had, and it never took more than 20 minutes. Okay, I take that back. One time I ordered a steak well done, and they called us at the 20 minute mark to let us know that my steak was taking a few minutes longer. Five minutes it was in the room. WHAT SERVICE!

The restaurant was delicious. Tea in the courtyard is a *must*. It is so lovely and serene sitting in that courtyard listening to the fountains and watching the sky.

All of the staff spoke great English. Everyone was friendly and helpful.

If you have an opportunity to stay at this hotel, do not hesitate! You will not regret it.

  • Stayed: September 2011, traveled as a couple
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Thank cheeseburger23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this reviewResponded October 6, 2011

Dear guest

we do very much appreciate your time to share your feedback on tripadvisor. No doubt, it was a pleasure to read your comments. We are very happy that you enjoyed your stay with us and proud of the team who took such good care of you throughout your stay.

We strive for guest satisfaction and service excellence. Such positive feedback is inspiring and motivating to maintain the high level of service we aim to provide.

We would be most grateful to welcome you in the nearest future.
Warmest regards,

Ines Plantikow
PA to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2011

Outstanding service from the friendly and attractive staff. The room was top notch and the spa is beautiful. It is not inexpensive though, but It truly lives up to its five-star rating. It is located across the river from the heart of the city and it is a short taxi ride or a pleasant fifteen minute walk to the local attractions. We parked in the underground lot and the location was great for our first stay before a road trip along the Romantische Straße.

  • Stayed: June 2011, traveled as a couple
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1  Thank Muninn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this reviewResponded October 6, 2011

Dear guest

thank you very much for sharing your experience. It is great to read that you enjoyed your stay with us before exploring the Romantische Straße and I hope you had a great vacation with a lot to enthuse about after your return.

We are very much looking forward to welcoming you back and remain with best regards

Your sincerely
Ines Plantikow
PA to General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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