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“Suberb Service, Excellent Restaurant”
Review of Villa Kennedy

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Villa Kennedy
Ranked #2 of 269 Hotels in Frankfurt
Certificate of Excellence
Calgary
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Suberb Service, Excellent Restaurant”
Reviewed October 1, 2011

We stayed overnight at the Villa Kennedy returning from a Mediterrean cruise. The service at the hotel, including the spa and restaurant was impeccable. The meal at the hotel restaurant, Gusto, rivaled any meal we had during our cruise. In fact we agreed it was the best meal of our entire trip. The Villa Kennedy is a beautiful property within walking distance to the old town and shopping and highly recommended for any stopover in Frankfurt.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this review, October 6, 2011
Dear guest,

thank you very much for choosing the Villa Kennedy during your stopover in Frankfurt.
It is an absolute delight to read such lovely comments, especially your recommendation. THANK YOU!

I am very much looking forward to your next stay with us and remain with warmest regards from Frankfurt’s Villa Kennedy.

Yours sincerely

Ines Plantikow
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Milwaukee, Wisconsin
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 28, 2011

We stayed two nights at Villa Kennedy and I really cannot say enough positive comments about the hotel. It was perfect and the staff was terrific. The hotel is so beautiful, I really could have stayed at the hotel during our entire visit and skipped the sightseeing. I highly recommend this hotel. I can't wait to stay again or at another Rocco Forte hotel.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kristy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, General Manager at Villa Kennedy, responded to this review, October 6, 2011
Dear guest

thank your very much for your very kind comments you shared here. It will be my pleasure to share them with our team, who I am certain will be very happy and encouraged by your remarks.

We look forward to serving you in the future.
Best regards,

Ines Plantikow
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 18, 2011

From the valet who welcomes you at the door step up tho the maid who prepares your room in the evening, everyone treats you as an important guess: courteous, polite, ready to help you. A pampering experience. The decor is cozy, not too modern - could it ever be too modern? - not to classic. Had dinner at the restaurant: excellent, really. I doubt you could find better than that in Frankfurt. Yes it's a 15-20 minute walk to the town's interesting districts, but in return you get a nice and quiet location. I look forward to my next stay there.

Room Tip: My room was not on the garden side. It was a good choice because there was a big event that evening...
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  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Marc0425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, Manager at Villa Kennedy, responded to this review, September 20, 2011
Dear guest,
We appreciate your comments regarding your stay at the Rocco Forte Villa Kennedy. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations .
Thank you again for sharing your experience, and we look forward to serving you in the future.
Warm wishes,

Marlen Hoffmann
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 5 Contributor
84 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed September 17, 2011

Stayed here twice recently, both times in a std room. The hotel is in a quiet residential area just off the CBD. A little out of the way and not as convenient the major chain hotels in the city, but a short walk to the river and 15-20 mins to the old town. Its quite close to the musuem strip however. A taxi to Alter Oper or the main train station would cost about 8 euro. There is a tram stop just behind the hotel, along with a petrol station where you can get drinks, snacks or even motor oil if you wish.

The hotel is beautiful and set in a castle type low rise building affording it character and charm that few if any can match in the area. The common areas and corridors are open and spacious, while the lobby has some very nice artworks. There's a SPA and fitness centre somewhere in the hotel too. Rooms are relatively spacious (by european standards), but sadly there wasnt much of a view. Bathrooms are big (shower, tub, bidet etc) with REN toiletries. Creepy looking medusa on the tiles though. Heated towel rack and everything else you would expect of a hotel of this calibre. Bed was very comfy, and a fruitplate was a nice touch albeit rather small. Despite having a room facing the main road there was no discernible noise at night. Theres a small TV (cant seem to find a decent sized tv in any RF hotel) but it would be nice to have a nespresso machine or an ipod doc. There's also a music library linked to the TV system if you want to relive the 80s and early 90s.

Room service was impressive; the first time it arrived in 15 mins, complete with proper S&P shakers and bottles of balsamic and olive oil. They even put the food in a small portable oven to keep it warm if you order a few dishes. Their caprese salad and lobster tagliattellewas were outstanding. The corn spaghetti salad however was rubbish.
Breakfast was very good, a buffet spread of cold items (breads, pastries, muesli, smoked meats and fish) and hot dishes cooked to order. Not the biggest range but enough to keep most people happy and the quality was very good, apart from the sliced fruits, which looked a bit pedestrian. The honeycomb was a nice touch. Coffee however was from an instant machine and tasted average, but the OJ was fresh. Service was good, staff were friendly and efficient. Small billing issue at checkout but it was all sorted in a timely fashion.

The only downsides are that its expensive (and doesnt even have comp WIFI) and a little out of the way; however other so called five star hotels charge similar if not higher tariffs (one of which Ive tried before and was absolute rubbish), and you would be better off staying here and making the trek into the city rather than some lousy generic motel masquerading as a hotel trading on its brand name in the CBD.

  • Stayed July 2011, traveled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank FatcatJunketeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, Manager at Villa Kennedy, responded to this review, September 20, 2011
Dear guest,
thank you very much for choosing the Villa Kennedy during your recent stay in Frankfurt.
We received your comments, thank you for taking the time and trouble to write about your experience at the Villa Kennedy. It is an absolute delight to read such lovely comments, especially teh In Room dining team was happy. That is exactly what we love our guest to feel. THANK YOU! It goes without saying that Mr Plesser is very proud of all our staff!
Regarding the WIFI we are looking for a solution and hope we are able to offer this much needed service in future without a charge.
I am very much looking forward to your next stay with us and remain with warmest regards from Frankfurt’s Villa Kennedy.

Yours sincerely

Marlen Hoffmann
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 14, 2011

We can't speak highly enough of our stay at Villa Kennedy this past August.
The whole experience put the icing on the cake (as the expression goes!) after a five week European vacation.
I know this is a 5 star property & one should expect excellent service, but from check in to check out the level of service was exemplary.
The staff went that extra mile in every instance - the doorman helped settle a taxi fare dispute on arrival (in our favor & very graciously done) - in fact everyone we came in contact with was incredibly charming, efficient, intelligent & helpful, without being at all cloying.
My husband went for a run a couple of mornings & the doorman handed him a cold bottle of water as he returned & welcomed him by name - nice touch!
The hotel is in a lovely residential district, walking distance to the main station (but a cab is 7euro) the Romer & Sachsenhausen are just blocks away & you are very close to the beautiful river walk - not right downtown but close enough & for us preferable.
The place felt more like a classy boutique hotel than a large 'corporate' space. We had stayed at the Landmark in London a month previous (also a 5 star) & while the stay was very nice, it wasn't at all personal - The Landmark gave you what you expected for what you paid, which is all we ask - the Villa Kennedy far exceeded what we expected for what we paid.
Highly recommend this hotel, & will actually seek out Rocco Forte Hotels in future - if we can afford them - prices vary greatly by location?

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank fjsVancouver_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, Manager at Villa Kennedy, responded to this review, September 22, 2011
Dear guest,
thank you ever so much to share your experience with us.
It goes without saying that we are delighted to read that you enjoyed your stay and will certainly share your impressions with my colleagues who took such good care of you throughout your stay. We strive for guest satisfaction and service excellence and appreciate such positive feedback from our valued guests, as it inspires and motivates us to maintain the high level of service we aim to provide.
We would be most gratefull to welcome you in the nearest future.
Warm regards
Yours sincerely

Marlen Hoffmann
PA to General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level 6 Contributor
119 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed September 3, 2011

The personnel are amazing. I mean amazing! The rooms are very nice but not warm and cuddly. There is a modern twist that leaves me a little cold. But that may be personal taste. Restaurant very good. Prices are way over the top but, hey, personnel like this don't come cheap.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leatherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, Manager at Villa Kennedy, responded to this review, September 5, 2011
Dear Guest,
Thank you very much for choosing the Villa Kennedy for your stay in Frankfurt.
I received your comment and do very much appreciate the time that you have taken to share your experience with me.
I am very much delighted to read that you enjoyed your stay with us and to find out about your satisfaction with the Villa Kennedy and its team. That is exactly what we love our guest to feel. THANK YOU! It goes without saying that I am very proud of all of them!
We wish you a terrif day and would be gratefull if you come back in the near future to stay at the Villa Kennedy.
Warm wishes

Marlen Hoffmann
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 28, 2011

we just returned from schloss Elmau in south Germany and booked Villa Kennedy as stop over on the way home. The hotel is perfect, clean and comfortable rooms, very nice environement and place to be. The greatest news was for us that breakfast in the weekend is between 7AM and 2.30PM. This is a great decission from the hotel management to have this long breakfast, however the staff serving the breakfast was not realy motivated to work so long on a breakfast. When we came in the resto was full for 2/3 and the buffet was more then empty, people complaing about bread that was not filled up, no plates, no cheese, fresh fruit (with some small bugs) etc... Warm breakfast is a la carte, also here we waited fro more then 30 minutes for just some french toast, needed to ask 2 times for it.

Overall the hotel is wounderfull, the breakfast was just un organised and far from 5*. Maybe we where spoiled by the good service in schloss elmau, who knows.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peter_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaKennedy2006, Manager at Villa Kennedy, responded to this review, September 5, 2011
Dear guest,

Thank you for taking the time to tell us about your stay at the Rocco Forte Villa Kennedy. It is always a pleasure to receive feedback might it be positive or negative. It is always a profit to have guests like you are.

I am very sorry that your experience did not meet your expectations regarding our communication and restaurant service; please allow me to express our sincere apologies for that. You are right a service like that should not be provided at all and is definitely not up to our normal standards we provide at Rocco Forte hotels. Please rest assured that we are taking the appropriate measures with our restaurant manager to address the problems and prevent any future occurrences. I hope that you do not allow this incident to spoil your overall impression of the Villa Kennedy and to have the opportunity to restore your confidence in our hotel. We will take this chance to show you the high level of hospitality we are so proud of delivering and offering at the Villa Kennedy.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Please let us know when you are back in Frankfurt, we would be very grateful if we can look after you on your next stay. Please contact myself, Marlen Hoffmann to arrange for a reservation under mhoffmann@roccofortehotels.com or +49 (0)69 7171 2 1302.

Sincerely,

Marlen Hoffmann
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Kennedy

Property: Villa Kennedy
Address: Kennedyallee 70, 60596 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Sachsenhausen-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Kennedy 5*
Number of rooms: 163
Official Description (provided by the hotel):
Villa Kennedy, a Rocco Forte Hotel, is located on Kennedyallee, just off the south bank of the River Main. The luxury hotel is built around the existing Villa Speyer, which was constructed in 1901 and today provides a unique retreat from the bustle of the financial metropolis. The hotel has 163 bedrooms, including 36 suites, and also comprises Villa Kennedy's colonnaded Italian restaurant Gusto, the JFK bar as well as the 1000 sqm spa area. Business clients can benefit from seven meeting rooms, five of which inter-connect, for groups of 6 to 45 people. There is also a 330-sqm ballroom with its own entrance and a grand lobby. The ballroom can accommodate up to 330 persons and can be divided into two rooms. Two historical rooms provide the perfect venue for special occasions. All rooms have natural daylight and are equipped with the latest technology. Private parking is also available on site. Close to the hotel is Frankfurt's residential area, Sachsenhausen, with its bustling bars and restaurants. Furthermore Frankfurt's many museums are easily accessible. The Villa Kennedy is just a few minutes from Frankfurt's main train station and approximately 15 minutes from Frankfurt Airport. ... more   less 
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