Good hotel, nicely situated, fifteen to twenty minutes to downtown Hamburg on the subway. Right beside the zoo and aquarium. Good amenities including pool and sauna. Staff was extremely friendly, especially taken into account we do not speak a word of German. Breakfast in the morning was very complete. We had dinner at the hotel's restaurant on two occasions and both times it was very good. Once again, the service was very good. The room was large and we had ample space for our family of four.
The hotel also doubles as a senior's residence. The residents we met in the hallway were very friendly.
The hotel is a bit hard to find, with the entrance at the back; the taxi we took at the airport clearly had never been to this hotel The internet is extra; the connection is very reliable. We had a suite with kitchenette, but no plates, cutlery or anything with which to cook. We asked and were told there was a fee to obtain them. The hotel is not over-priced - the price is fair - but, charging for the internet and some dishes seems unnecessary. Frankly, the price should be all inclusive.
Overall, we enjoyed visiting Hamburg and the hotel served our purposes nicely.
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