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“Reasonable Hotel let down by Staff indifference to guest issues”

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Empire Riverside Hotel
Ranked #25 of 318 Hotels in Hamburg
Certificate of Excellence
Singapore
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Reasonable Hotel let down by Staff indifference to guest issues”
Reviewed April 11, 2014

Stayed here for a major conference at Hamburg Messe and was initially impressed by the functional room (less impressed by the rate more than doubling during the conference), and good breakfast (expensive - Euro 22 but I have paid more for less). When tested, you discover how blasé staff have become.
1) As a business hotel, internet access is important for guests. As with many hotels who have really not "got" the internet "thing"; there is a basic internet service available for free (of course there is no increase in room price to cover the "free" internet !) so when it stops working, who cares, after all you are getting it free.
2) Our team spent over Euro10k over the week but when it came to a few asking for late checkout a) different guests were given different checkout times and b) there was an automatic policy decision to charge Euro for a 2pm checkout - really recognises the business given at hiked rates. I estimate that 70+% of the residents checked out on Thursday/Friday 10/11th April, but that doesn't stop the the Empire Riverside from insisting on another Euro 40 for a 2pm checkout (my bill was over Euro1,000). Needless to say I changed my travel plans so I could check out on time.

Room Tip: Get the designated wheelchair rooms, they are twice the size of the standard rooms.
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Stayed April 2014, traveled on business
Helpful?
2 Thank Laurie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Copenhagen, Denmark
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 7, 2014

Stayed with a friend as we where going to a concert in Hamburg. Well situated in quiet surroundings near Reeperbahn, a short walk from the harbor. Minimalistic rooms with comfortable beds, twin beds not available though. VERY clean. Staff was very helpful when i lost my credit card, and let me pay by transferring the money online instead. Do yourself a favor and pay the extra euros for a room on one of the top floors with breathtaking views over Hamburg and the harbor. And of course have a drink in the pretty awesome bar on 21st floor. Spa and fitness was very small.

Room Tip: Pick a room on one of the top floors.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frederik U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2014

The location is very, very nice! Stepping in to the lobby already gives the feeling of being in the right place. Perfect staff, perfect ambiance! Take the elevator to the top floor bar and just enjoy (a real MUST) some drinks in a great bar with one of Hamburgs best views over the harbour (and not only, if the weather is not foggy)

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m_holzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 6, 2014 via mobile

Close my clients it was the best choice around. Not really cheap according to my company standards but worth the money.
When you arrive to this hotel you can relax and recharge for next day. The room was big with all comforts. Ok the restaurant and on top of all the breakfast has a good and large choice too. Recommended.

Stayed March 2014, traveled on business
Helpful?
Thank razorgil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorrento, Italy
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 5, 2014

I Loved the Hotel !!!
I will come back here for sure because everything was excelent.
Beautyfull and confortable room, nice view, excellent breakfast, great location.
On the top there is one of the most famous view of the city.
I strong suggest this hotel to who wish to enjoy Hamburg for a weekend or a whole week.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virbonetto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
israel
Level Contributor
135 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 28, 2014

guys i think this hotel is well located, nice view from the rooms which are very clean, location is good, near returants and walking distance to major atractions, breakast is very very good. service was great , even received late checkout without anuy issues.
so or business it is very good.

Room Tip: high loor , even numbers have view on the port
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ofirzommer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 14, 2014

I regularly frequent Hamburg for business trips and stayed in this hotel before.
It has nice sized rooms with a view overlooking the port.
Breakfast has a good choice of food and the staff are nice.

Location of the hotel is not so touristic unless you don't mind staying next to the red light district all the time. Taxis are needed wherever you go.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank themiddleeastern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Empire Riverside Hotel

Property: Empire Riverside Hotel
Address: Bernhard-Nocht-Strasse 97, 20359 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Hamburg
#21 Luxury Hotel in Hamburg
#27 Business Hotel in Hamburg
#35 Family Hotel in Hamburg
#41 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Empire Riverside Hotel 4*
Number of rooms: 327
Official Description (provided by the hotel):
The Empire Riverside Hotel towers 90 meters above the River Elbe and dominates the skyline of Hamburg harbour. The hotel is located in a unique position high above the St Pauli Landungsbrücken in a triangle between the Hafen City, Elbchaussee and downtown Hamburg. Guests have immediate access to the city center and the port, and can watch ships entering and leaving the harbour from their beds. The Empire Riverside Hotel has 327 rooms starting from the fourth floor up to the twentieth floor. Most of the rooms are offering floor-to-ceiling panorama windows, extra-large beds, air conditioning, flat screen television, wireless internet, minibar and safe. The hotel restaurant waterkant serves international maritime cuisine and guests are welcome to watch chefs preparing the food in the show kitchen. There are two hotel bars: DAVID'S Bar & Lounge looking out onto Davidstrasse and the nightlife passing by, and the Skyline Bar 20up, offering an unrivaled panorama view overlooking the River Elbe and the Port of Hamburg. The RIVERstyle fitness& spa features cardio training machines, sauna, steam bath and Kneipp basin on a total of 200 square meters. The Empire Riverside Hotel is located in St. Pauli with acces to Underground and S-Bahn train in only 5-minutes-walk. ... more   less 
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Also Known As:
Empire Riverside Hamburg
Hotel Empire Riverside

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