I stayed at this hotel a Sunday & Monday night on business... my international travel landed me in Germany but all of the meetings had been moved to Brussels. While on business, the stay was basically a leisure stay until I made my way to Brussels for meetings.
The structure of the building is large and grand from the outside. The entry is grand as well, the reception desk is formal and accurate. The first floor bar/lounge and sitting areas are quite nicely designed and furnished.
The elevator is nice. The hallway on the 4th floor often smelled of smoke. I had room 416 and had no view but one of surrounding buildings. I was a bit duped-- it faced the way I requested, but no mention that it was too low to see the water. But this was ok.
Entering the room, it was modern and sparse. The design was minimalist, and had adequate power all around. The bed was comfortable and the bathroom was a uniform tile both inside and outside the shower, and the floor. The bathroom was nice, though the shower was not large. It had no door, by design.
The hotel had zero wifi in the rooms or hallways. It was only to be found on the ground level. I couldn't believe it. Crazy.
Additionally around sunset I tried to visit the 20th floor bar-- beautifully designed-- and closed. Another fail.
Finally-- for being sold as an upscale hotel, the room contained only hair and body wash as a permenant soap at the sink and in the shower. This is typically a sign of an economy hotel.
So in the end, I had an unmemorable hotel experience. I had nothing in particular fail me, but the hotel itself made no memories. The price was upper scale. The building is up scale. The delivery didn't achieve up scale with the missing room amenities in the bathroom, and the unexcusable missing wifi.
I did grab an ethernet cable for the internet. I have a Macbook Air, and of course rarely use ethernet but do have the extra adapter. A sign greeted me by saying "Don't use personal wifi routers. It causes problems to the system and you will be billed if you cause problems."
The only way a personal router could cause a problem is by fully utilizing the internet-- so in that, they're telling you-- you have one option to use the internet-- via Ethernet, but please don't really use it.
The wifi was free, and I had maxed out my allotment of data within just a few hours in the room.
Not sour grapes, but also could be doing a whole lot better than they're doing. Some change in mindset and management are in order.
- Official Description (provided by the hotel):
- The Empire Riverside Hotel towers 90 meters above the River Elbe and dominates the skyline of Hamburg harbour. The hotel is located in a unique position high above the St Pauli Landungsbrücken in a triangle between the Hafen City, Elbchaussee and downtown Hamburg. Guests have immediate access to the city center and the port, and can watch ships entering and leaving the harbour from their beds. The Empire Riverside Hotel has 327 rooms starting from the fourth floor up to the twentieth floor. Most of the rooms are offering floor-to-ceiling panorama windows, extra-large beds, air conditioning, flat screen television, wireless internet, minibar and safe. The hotel restaurant waterkant serves international maritime cuisine and guests are welcome to watch chefs preparing the food in the show kitchen. There are two hotel bars: DAVID'S Bar & Lounge looking out onto Davidstrasse and the nightlife passing by, and the Skyline Bar 20up, offering an unrivaled panorama view overlooking the River Elbe and the Port of Hamburg. The RIVERstyle fitness& spa features cardio training machines, sauna, steam bath and Kneipp basin on a total of 200 square meters. The Empire Riverside Hotel is located in St. Pauli with acces to Underground and S-Bahn train in only 5-minutes-walk. ... more less
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- Also Known As:
- Empire Riverside Hamburg
- Hotel Empire Riverside