I totally agree with the previous review for this hotel.
I booked several rooms for some friends and our family to visit Hamburg - they gave us a good price and since they are a 4 star hotel and highly ranked here at tripadvisor we gave them a try.
The hotel itself is an old water tower which is renovated pretty nice. When you enter the hotel you get the feeling of an old water tower with paints and stuff about its past. Since it is an old water tower the rooms are not square like other hotel rooms which is a big plus. We got a room to the park/green.
The negative parts are as following: It took us 3 detour in order to find this hotel due to the construction site outside the main road. Absolutely no signs that Moevenpick hotel is here. When we arrived the hotel we first were told that the signs to the hotel was hidden - GREAT! Why not tell customers prior arrival about this detour hassle??? I had at least 10+ email conversation with this hotel about different requests, changes to the rooms, and inquiries about POI several weeks prior our arrival.
Ok never mind after a long trip we were tired and wanted to rest and also wanted an internet code for going online. They told me they charge 15€ per day ... what the ... never mind I told them I agree with them that I got it for free according to our conversation. And later the same day they gave me a free internet voucher, but our friends got none!!!
Ok when my wife and I got our room we went to the room. Later I met with our friends and they complained about their beds being small - SMALL DOUBLE BEDS. I went to the receptionist who told me that they cannot guarantee our request - so why the heck did they promised us all kingsize beds and later when you arrive it becomes something else!!!
And it is not because I don't speak German. I speak both fluent both English and German, but they are quite snooby.
I would NOT recommond this hotel to anyone, my 2 cents.
- Official Description (provided by the hotel):
- Unique for it being built into a former water tower, the Movenpick Hotel Hamburg stands as a trendy and modern hotel in the Sternschanzenpark area. The hotel offers 226 rooms, a Movenpick hotel restaurant and the Lifestyle Bar "Cave". 13 Conference and meeting rooms as well as a fitness and sauna area are also available.The hotel's location is ideal for both business travelers and visitors. Only a few steps away, the metro brings you to wherever you'd like to go. The fairgrounds and Congress Centre Hamburg are all within walking distance. ... more less
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- Also Known As:
- Hamburg Moevenpick Hotel