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Reviews (1,173)
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All reviewsu bahn stationlubecker strassefamily friendly hotelseparate toiletnice hotelfamily roomhamburg citywellness areafew metersbreakfast buffetwould stay againstandard roompublic transportexcellent stayunderground parkingmain roadrooms are clean
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Reviewed August 9, 2017

Stayed on the first floor - the room was in need of a bit of modernisation in the bathroom but bed comfortable, shower hot ... what else do you need. It is outside the main centre but the tube is right outside and takes you into what is an interesting city really quickly.
Recommended for city break as it's reasobably priced. All the staff were friendly and professional

  • Stayed: June 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded August 31, 2017

Hello SurreyFamilyof5,

Thank you for your time and the overall positive review.
We are pleased that you have enjoyed your stay in our house.
We would be honored to welcome you again at Novotel Hamburg City Alster.

Kind regards from Hamburg,

Your
Rene Ykema
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017

Stayed one night as a Le Club platinum member. The room was fresh, clean and comfortable. The hotel is not located in the centre of things really, but the U-Bahn is right outside the door and takes you to the touristic hot spots in no time so no problem really. In my opinion this hotel offers good value for money, and all in all we had a smooth stay.

However, on arrival I was only given the Le Club welcome drink voucher after asking for it, and when I got it, it was only for the member and not for my wife accompanying me. Had to fight to make it valid for the both of us. What happened to the Accor slogan "Feel Welcome" in this hotel? GM Mr. Ykema, to you think my wife felt welcome, offering one drink voucher to me and non to her? This is the first time in 8 years as a platinum member that we did not both get a welcome drink voucher upon arrival - maybe time to reconsider your practise Mr. Ykema to get in line with all other Accor properties?

  • Stayed: August 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kenneth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded August 29, 2017

Dear OsloGlobetrotter2013,

thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster.
I am really sorry that not all the aspects oft your experience meet your expectations. At Novotel, we strive to provide a superior service experience for every customer and of course as well for our platinum members.
I am delighted to read your comment about our clean and comfortable rooms and the good location of the hotel. Actual the free drink in all Accor Hotels is there to value the loyalty of the cardholder.
Thank you again for your feedback and you can be sure we will reconsider our practice to make further stays even better.

Kind regards from Hamburg,

your
Rene Ykema
Hotedirektor / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2017

We arrived by car to Hamburg and therefore parking is important to us. Parking is in the garage underneath the hotel and you can just take the luggage into the elevator and up in the room. The rooms are not particularly big, but otherwise quite alright. The location of the hotel is very good, U1 and U3 go right outside the hotel. You get around the city quickly with the help of those lines. The breakfast is not the best for the Novotel Hotels, but quite decent.

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Service
Thank The_Dude_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded August 28, 2017

Dear The_Dude_1971,
thank you for your great review and the positive feedback.
We're looking forward to welcoming you again back soon.

Kind regards from Hamburg,

your
Rene Ykema
Hotedirektor / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2017 via mobile

Excellent hotel.
Excellent service. Very attentive.
Comfortable rooms.
Rooms are big.
Very clean.
Good location 15 minutes walk from HB.
It's good choice to stay in hamburg if you travel with kids.
Prices are very decent.

Stayed: July 2017, traveled with family
Thank Rotem T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded August 18, 2017

Hello Rotem T,

it was a pleasure for us being your host. Thank you for this great review.
We look forward to welcoming you back soon.



Kind regards from Hamburg,

your
Rene Ykema
Hotedirektor / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2017 via mobile

Clean pleasant establishment ideal location. Think the check in times could be earlier though 3pm is a little too late for my liking. And also a triple room should be three triple beds not a double and a fold out double, feel a bit ripped off about that. Other than that ok.

Stayed: July 2017, traveled with friends
Thank Stephen2471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this reviewResponded August 18, 2017

Hello Stephan2471,
Thank you for your time and the overall positive review.
We always try to provide the rooms for our guests as soon as possible, based on availability.
Check out time is until 12 o'clock, so our guests have more time in the morning.
For this reason the check-in time is 3pm, so that we can prepare the rooms according to our standard.
All of our rooms for 3 people are with one double bed and one sofa.

We would be honored to welcome you again at Novotel Hamburg City Alster.
Kind regards from Hamburg,

Your
Rene Ykema
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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