We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You won't be disappointed”
Review of ARCOTEL Onyx

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
ARCOTEL Onyx
Ranked #19 of 318 Hotels in Hamburg
Certificate of Excellence
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“You won't be disappointed”
Reviewed February 14, 2014 via mobile

I booked this hotel last minute and was nicely surprised. It offered great value for money and boasted an excellent location. On arrival the decor theme is modern. The reception area and bar are really quite cool. My room did not disappoint either again modern in appearance and spotlessly clean. The staff were excellent, helpful and friendly.
The sauna area, steam room and gym are worth using the layout is great and again very modern and clean.
If you use the bar area at night you will be well looked after and the prices are reasonable.

Stayed February 2014, traveled with friends
Helpful?
Thank mbr00ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, February 18, 2014
Dear mbr00ky,

thank you very much for staying at the ARCOTEL Onyx and for taking the time to write this wonderful feedback.
It is great to hear that you enjoyed your stay and were especially pleased wih our service. We are committed to making you feel at home when you are away from home.
We wish you all the best and look forward to welcome you back soon.

Best regards,

JANA SCHMITT
Assistant Front Office Manager
ARCOTEL Onyx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

783 reviews from our community

Traveler rating
    419
    289
    53
    13
    9
See reviews for
64
327
40
204
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Northampton, United Kingdom
Level Contributor
105 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 6, 2014

This is a very new hotel with an odd take on interior decor - nouveau gothic Lady Gaga chic, it's not clear what its pitch is. It's good value (50 odd quid), but: I asked for a double room but ended up in one with two very skinny single beds (and who wants to trot back down to reception to ask for a change late at night?). At check-in there was only one girl seemingly doing her best to spend ten minutes helping two blokea who clearly walked straight in off the Reeperbahn but who wasn't staying at the hotel. I think they were trying to fix their mobole phone. Another male member of staff stood idly by observing the proceedings and never once offered to assist a paying guest to check in. The room was new, very clean, but I wonder how well it will withstand the test of time? It was also cold; I turned the temperature up to 23C, then 25C then 27C, it all seemed to make no difference. In the morning, shower: you can tell you're staying downmarket when the shampoo comes out of an upside down bucket hanging on the wall. Worse. It was empty. The sink revealed another upside down bucket - of hand wash. Just how difficult can it be to stock a room with shampoo or shower gel? Check out: almost a repeat of check-in, just one girl this time seemingly expounding a thesis on the spread of venereal disease to another walk-in member of the public from the Reeperbahn, but this time not one but two male staff members stood staring into the ceiling and never once stepped up to help. Perhaps they didn't speak English? Or German for that fact. Or may have even have been deaf and dumb mutes. I don't think I'll be staying here again in a hurry. Or a slow boat to China.

Room Tip: Don't request a no-heating room. At least not in winter. Even better don't request anythin...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank simonske35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, February 12, 2014
Dear Simonske,

thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write us a note.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We regret that you were not completely satisfied with your stay because of several things. We referred everything to the appropriate department.

Our purpose is to give our guests a home while they are far away from their home.

We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at ARCOTEL Onyx in the future.

Kind regards

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed January 8, 2014

I stayed at Arcotel Onyx in Hamburg during a big music event. Despite the crowd and the noise, the staff was friendly and efficient (check-in, check-out).
Good value for money.
Comfortable, design, quiet, warm rooms. The only thing I really didn't like are the quilt/duvet, which are always so small I am wondering how the Germans manage to still have their body covered in the morning (but this is an issue I have in most hotels across Germany).
Great breakfast (but don't be late, time is time).
Overall, a very good place, which I recommend.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonVibrations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, January 18, 2014
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 5, 2014 via mobile

Firstly I have to say that I fall in love with this city, Hamburg. The seaport reminds me partly another european capital - Amsterdam with it's spirit and energy.
And when I arrived in the onyx hotel my first thought was: "OMG what a cool design, the creators are geniuses!". As I understand later the whole city is filled with modern art and design. Depart from the nice "cover" the service and food (at breakfast) are too good for 4. There're also fitness and relaxation zone (sauna and lounge) which is a pleasant bonus :)

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant_Sara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, January 5, 2014
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 2, 2014

Just back from a family trip to Hamburg between Xmas and new year. Hotel so comfortable, immaculately clean.. and excellent staff throughout...couldn't help us enough and friendly and warm at all times. Breakfast a veritable feast, so so so much choice and all freshly prepared. Some very healthy options for those of us less keen on the, albeit fantastic, bacon and eggs option! Our 14 year old daughter and my 80 year old mother both loved the hotel's 'cool' but sensible design features and we all agreed we would seek out other Arcotels at any future destinations we choose. Berlin next. Highly recommend both the Onyx hotel and the great city that is Hamburg.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cp28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, January 5, 2014
Dear CP,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gdansk, Poland
Level Contributor
660 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 468 helpful votes
Reviewed December 30, 2013

The hotel is just opened and it is clean and nice. The great advantage is location at the beginning of St. Pauli - the most amusing street in Hamburg or even in Germany - knowing other towns (I am not sure about Berlin). They serve good breakfast but unfortunately internet is working quite poor. It is very good hotel if You hve business meeteing in Hamburg especialy business related to shipping.
Breakfast service is very nice - smiling all the time - but could be exchange for nicer ones.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacekBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, December 31, 2013
Dear Jacek, thank you very much for your feedback which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Onyx. Kind regards, SVANTJE NAGEL / Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DK
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 15, 2013

We stayed for 2 nights in this hotel (13-15 December 2013).
Location/Trasportation: Extremely convenient especially for short time visitors as it is located within walking distance from the Fishmarket and the Harbour. Furthermore, U bahn is just across the street giving you access everywhere in the city within minutes. Taxis parked outside the hotel 24/7. For those visiting with a car, there is a 4 levels Parking in the basement of the hotel, cost 10 Euro/24h.
The hotel is very modern and clean, the staff is very friendly and informative. Our room was spacious,clean, and surprisingly quiet, wifi free (though, we didn't manage to get it working properly).
Breakfast is served on a separate area just outside the hotel (same building block). A variety of food and bread for every taste is served there between 06:30 and 12:30.
We didn't have the time to use the gym and the other facilities so no opinion on them.
All in all we found our stay in Arcotel pleasant,relaxing and convenient. It will be our choice next time we visit Hamburg.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christosDk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, December 31, 2013
Dear Christos,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hamburg hotels
Neustadt
The Madison Hamburg
The Madison Hamburg
#3 of 318 in Hamburg
4.5 of 5 bubbles 985 reviews
Empire Riverside Hotel
#24 of 318 in Hamburg
4.0 of 5 bubbles 1,152 reviews
St. Pauli
Hotel Hafen Hamburg
Hotel Hafen Hamburg
#64 of 318 in Hamburg
4.0 of 5 bubbles 996 reviews
Show Prices
Show Prices
Show Prices
St. Pauli
east Design Hotel Hamburg
east Design Hotel Hamburg
#23 of 318 in Hamburg
4.5 of 5 bubbles 755 reviews
25hours Hotel HafenCity
#8 of 318 in Hamburg
4.5 of 5 bubbles 1,359 reviews
Eimsbüttel
NH Collection Hamburg City
Show Prices
Show Prices
Show Prices

Been to ARCOTEL Onyx? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ARCOTEL Onyx

Property: ARCOTEL Onyx
Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Location: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #19 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, Priceline, Agoda, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your ARCOTEL Onyx reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing