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“Good, but overrated”

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Leonardo Hotel Hamburg City Nord
Ranked #91 of 317 Hotels in Hamburg
Vleuten, Utrecht, Netherlands
Level 5 Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good, but overrated”
Reviewed October 31, 2012 via mobile

This hotel is rated 4 stars. For this reason I score it as average. Would it have been a 3 star hotel, then my score would have been Good. The hotel and the service are okay, the room is comfortable. The TV set is antique, the bathroom to small, in the shower cab you can't turn your butt. Good, but Expensive Wifi, charges 9 euro per day. Same charge for the unguarded parking, where the management takes no liability and points the guest's attention that there are many thieves in the city. Fortunately they rented the basement of the parking house to the local police. However this makes it hard to find a parking lot and no alternatieve in the neighbourhood. Breakfast is not included in the fair room privé and rates 17 euro a day. For that amount you get a breakfast that -again- would be rated prettig good for a 3 star hotel, but it rates a fair score for a 4 star hotel. In a 4 star hotel you Amy expect baked eggs, wafels and pancakes, etc. The hotel was okay for my 2 night stay 5 minutes walk from my business address to visit. But the hotel is far away from any accommodations like bars, restaurants and underground. I would not recommend it for tourist visits to Hamburg and for kids there is nothing. I had a pleasant stay here, but the hotel needs a pimp up to keep it up to date.

Stayed October 2012, traveled on business
Helpful?
1 Thank Edwin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sandnes, Norway
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2012

If you talk English then you'll have problems already in the reception, the staff had big problems to understand English.

Unbelievable is that one 4 stars hotel ask for internet connection 9 EURO in day but when I checked who is the provider then was all clear, SWISSCOM sucks everywhere, expensive and very slow speed.

In fact should this hotel be deleted from the list hotels which offer shuttle service because they can't guaranty shuttle service, at last year came the shuttle bus 40 minutes later, we were close to pass the flight and the same in this year.

To compare the breakfast with year before then daily buffet was like in some 2 stars hotel, In rooms you'll find the cheapest toilet paper.

This hotel doesn't deserve 4 stars, there are too many things which don't answer to expectations.

Room Tip: Choose some other hotel
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hamburg hotels

Mernda, Australia
Level 6 Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 19, 2012

The Queens hotel was part of Tour whilst in Hamburg. Was just an overnight stay. We had room 402. The room was spacious and clean. Everything you needed was in the room. Great. Bed & pillows were great, hence a good nights sleep. We ate tea at their "Stortebeker" Hotel Pub. Must say the food & service was v ery good. We had a pizza. From what I remember the price was also reasonable. Just next door to the hotel is a petrol station where you could purchase drinks & munchies. Breakfast also was great. A good variety of hot & cold foods. I gave the breakfast 9/10. Cannot comment on the position, as we arrived late in the afternoon and after breakfast we all were back on the bus heading towards Hamein. Would I stay at the Queens Hotel again, YES.

Room Tip: ask for 402, double the one we had no compliants.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 20, 2012

I stay here two, three times a year for business. The people of the frontdesk, te people in the restaurant and the houskeeping is so friendly an serviceminded! The rooms may be somewhat small but they are excellent in comfort. Free internet. The environment is not very interesting (a very few restaurants) but you are near the airport and good connections with the city. For meetings great comfort and facilities.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumbria england
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 11, 2011

Stayed for business trip, ideal location for airport, clean, efficient, friendly, does everything you expect - I will have no problems returning to this hotel (in fact I will be in January)

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnnymy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 4, 2011

Rooms are very comfortable and supper and breakfast actually very good. Nothing of interest nearby, but its 10 minutes from the airport, and if you have meetings in the area hard to fault

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wimbledon04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Breda, The Netherlands
Level 6 Contributor
425 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed January 16, 2011

Although chosen for the location, it is not easy to get to by public transport to either airport or city center. Not a big issue if it wasn't for the sour outlook of the hotel area, the limited possibilities for eating out and the outside of the hotel itself. Howver, inside it is compensated. Staff is friendly (certainly compared to other German or large brand hotels) and certainly helpful in arranging things. Hotel bar is nice and you can eat simple but good at it. Rooms are sufficiently spacious, but do not expect a ballroom or a swiming pool, and equiped with facilities. The blankets are quite small, but the beds are good.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ortwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Hamburg City Nord

Property: Leonardo Hotel Hamburg City Nord
Address: Mexikoring 1, 22297 Hamburg, Germany (Formerly BEST WESTERN Queens Hotel Hamburg)
Location: Germany > Hamburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Airport Transportation
Hotel Style:
#27 Spa Hotel in Hamburg
#62 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel Hamburg City Nord 4*
Number of rooms: 182
Reservation Options:
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Also Known As:
Best Western Hamburg
Hamburg Best Western

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