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“Excellent hotel, great location”

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Sofitel Hamburg Alter Wall
Ranked #25 of 317 Hotels in Hamburg
Certificate of Excellence
Dublin, Ireland
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent hotel, great location”
Reviewed May 18, 2014

The hotel staff were very courteous at all times and very accommodating. The rooms are very comfortable with a very relaxing ambiance. All of the usual facilities are available, though room service / in-house restaurant can be a bit pricey.

The hotel itself is in a central location just a few minutes walk from the waterfront which can be particularly nice on a summer's evening.

Room Tip: Construction work was ongoing at the time but staff were more than happy to accommodate me at the op...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, May 19, 2014
Dear James O,

thank you very much that you took the time to comment your stay.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,427 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
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English first
Sao Paulo, SP
Level 6 Contributor
331 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed May 17, 2014

This was my second stay in Sofitel Hamburg Alter Wall and I must say that the hotel has been maintaining its excellence over the years.
The rooms are very bright and exceptionally clean with the most comfortable pillows and bed, although a little soft for my taste, I have ever seen. The toiletries also are to quality.
the reception desk is cool but efficient and the concierge always tries to help.
The only con I see is the high price they charge for breakfast. 32 Euros. They do also have a 14 Euros breakfast but they don't explain how it works you have to ask for the options they have.
Location is just perfect, at a walking distance from the main attractions in Hamburg

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiriamM972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, May 19, 2014
Dear MiriamM972.

thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback.
It is always a pleasure to receive positive feedback.
We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.
I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course.
Kindly be informed that we charge our breakfast buffet with french flair with € 29,00. Moreover you have the opportunity to use our new outlet “Le Café”, so please do not hesitate to contact our restaurant staff during your next stay.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.
Dear MiriamM972, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2014

Excellent in all possible ways. The concierge service is very friendly, helpful, efficient and knowledgable. The reception staff is equally as friendly and helpful as the concierge. A very good hotel indeed.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Olle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, May 19, 2014
Dear Olle S,

thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback.
It is always a pleasure to receive positive feedback.
We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to them, especially the colleagues from the concierge desk.

Dear Olle S, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odense, Denmark
Level 5 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 5, 2014

Superb service, very polite and friendly staff. Rooms are bright and the beds are probably the best in the business!

Hotel restaurant was also very good.

Location is very good, you are basically living in the middle of everything. Shops and attractions are just outside the front door.

Gluten free bread was a huge plus.

Room Tip: Try to get a room facing the canals. The view is good.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emami_daniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, May 8, 2014
Dear emami_daniel,

thank you very much that you took the time to comment your stay.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.
In addition it is a pleasure to read that the great morning buffet with french flair met your expectations and we hope your next visit will be as pleasant as the previous one.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 5 Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 4, 2014 via mobile

This is probably the best hotel in Hamburg. The staff is friendly and efficient; good location in a quiet, yet central, place; good breakfast buffet; rooms are well-equipped, and the wifi works well. On top of it all I got a free upgrade :-)

Stayed May 2014, traveled solo
Helpful?
Thank Mogens J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, May 6, 2014
Dear Mogens J,

thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback.
It is always a pleasure to receive positive feedback.
We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.
I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.
In addition it is a pleasure to read that the great morning buffet with french flair met your expectations and we hope your next visit will be as pleasant as the previous one.

Dear Mogens J, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Hamburg Alter Wall

Property: Sofitel Hamburg Alter Wall
Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Hamburg
#11 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#21 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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