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“Beautiful rooms, perfect location, great service!”

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Sofitel Hamburg Alter Wall
Ranked #26 of 318 Hotels in Hamburg
Certificate of Excellence
Saarbrücken, Deutschland
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Beautiful rooms, perfect location, great service!”
5 of 5 bubbles Reviewed December 11, 2013

We stayed here for 3 night for our anniversary. We arrived a little earlier than normal check-in time but the suite was already prepared! The check-in was friendly and quick. Luckly, the requested upgrade (due to platinum status) worked out and we were upgraded to a Prestigue Suite.
The concierge immediately took care of our luggage upon arrival.
The suite was on the 4th floor. It is really spacious with a large desk, a living room area with TV, Bose sound system and two comfy couches.
The bedroom can be separated from the living room area and is equipped with a second TV and an exptremely comfy bed.
The marble bathroom with floor heating, walk-in shower, toilet, bathtub and two large mirrors is really amazing.
Furthermore, the room has got a second, separated toilet.
The air-condition worked fine and the temperature can be regulated separately for the living-room area, the bedroom and the bathroom.
The spa/wellness area was really beautiful. Steam bath and sauna were perfect to warm up again after a day out in rainy and stormy Hamburg. Only the water in the pool was, in our opinion, a bit to fresh.
We did not have breakfast since we thought it is too expensive.
The staff in the Seven Heads bar was extremely friendly and the cocktails were absolutely delicious. Especially, the non-standard cocktails are definitely worth trying.
Check-out was also easy and quick.
In summary our stay was absolutely awesome! It was our first but definiteIy not the last stay at this hotel. I can absolutely recommend this hotel for everbody who is looking for a luxury-stay with great service in the center of Hamburg!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisP_2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, December 14, 2013
Dear ChrisP_2907,

we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is nice to read that our prestige Suite with the soothing MyBed concept and exquisite bathrooms make your stay an unforgettable experience.
Kindly be informed that we offer different choices of breakfast, so please do not hesitate to contact our restaurant staff during your next stay.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,310 reviews from our community

Traveler rating
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    216
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    25
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Denmark
Level Contributor
194 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed December 4, 2013

Was at the hotel for a weekend with the girls, and the hotel was really nice. The rooms are really big, and we had a nice balcony overlooking the canal. Breakfast was too expensive, so we had it other places around town, but there are plenty of places to go near by, so don't worry. The hotel is also very good for going out.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinistryOfTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, December 8, 2013
Dear MinistryOfTravel,

thank you very much that you took the time to comment your stay.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.
Kindly be informed that we offer different choices of breakfast, so please do not hesitate to contact our restaurant staff during your next stay.
We look forward to welcoming you back to our hotel!

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg
1 review
5 of 5 bubbles Reviewed December 2, 2013

5 minutes from Town Hall Square, No noise, excellent service, fabulous breakfast.
Beds are perfect.
Light in room are a little to low.
Quick elevators.
Nice swimming pool and spa facilities.
Parking service.
Good menu and affordable prices in restaurant.





  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Axel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, December 3, 2013
Dear Axel M,

thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback.
It is always a pleasure to receive positive feedback.
We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.
I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course.
Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.
In addition it is a pleasure to read that the great morning buffet with french flair met your expectations and we hope your next visit will be as pleasant as the previous one.

Dear Axel M, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 28, 2013

We went to Hamburg as a three day pre-honeymoon the day after our wedding. We had booked a juniorsuite at Sofitel, which on one side is facing a canal, on the other side a street. Unfortunately we got a juniorsuite facing the street instead of the charming canal.

The hotel is direct in the center of Hamburg, only a short walk from the Alstr-lakes, great shopping areas and places for sightseeing.

The roomsize was fair, I guess it's what you can expect for a junior suite. The room decor was modern and sophisticated, the lightsetting was magnificent and there were small "family photos on the wall", very nice detail.

The bathroom was lovely with both a tub (good size) and shower, and the Hermes amenities was great. Nice detail with the rubber duck. Only minus in the bathroom was the light setting, not optimal for when putting on makeup.

The service in the hotel was great, staff was friendly and helpful.

We used the spa both days. Overall it was quite nice. The pool had a bit of a "grotto-feeling" which was nice, but in my opinion, the water was too cold.

All in all we are satisfied with out stay at the Sofitel Alter Wall.

Restaurant tip: Go to Casse-Croute - great food,great service, great staff.

Bonus tip: There is a Starbucks on the other side of the street, great for a good cup of coffee in the morning.

Room Tip: Ask for a room facing the canal.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danish_Globetrotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, December 3, 2013
Dear Danish_Globetrotters,

we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is nice to read that our junior Suite with the soothing MyBed concept and exquisite bathrooms make your stay an unforgettable experience.

We are glad you have found a second home when travelling to Hamburg and we are looking forward to welcoming you back to the Sofitel Hamburg Alter Wall.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 27, 2013

Room very good, Bibliothek very nice, hotel very clean and still feels relatively new. Croissants and pastries very dry on sunday breakfast. Staff friendly except waiter in bar when we asked for coffee for the library, even though we would bring it there ourselves. High quality beds but too soft, sorry. Parking garage "besetzt" but several free places once the doorman opened for us. Parking too expensive, really!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Claes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review, December 3, 2013
Dear Cleas2,

we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

It is very nice to read that you enjoyed our stay with us, but I am sorry to read that your experience in our 7 Heads Bar did not meet your expectations. This is not our usual standard, and the Food and Beverage Manager is informed.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Hamburg Alter Wall

Property: Sofitel Hamburg Alter Wall
Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#22 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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