Stay here if you want a convenient business oriented hotel with minimum interaction with anyone in the hotel. But stay elsewhere if you want atmosphere, a warm bar to chat in, a happy and helpful front desk and memories that will bring you back. The Sofitel in London does all of that, so its not the fault of the brand. The concierge staff were brilliant but they couldn't make up for the reception desk and some staff who seemed solely focused on "processing" you as quickly and as impersonally as possible. When asked for help, they did the absolute minimum and seemed to lack any knowledge of the area around the hotel - too much effort. It occurred several times during our three day stay and unfortunately we won't be back. The hotel management needs to inject some charm into their front of house staff and to make the whole foyer a place that welcomes and provides a good experience. Right now it and the reception staff are soulless. Try one of the classic Hamburg hotels and you will immediately find the difference. There at least there the bars are also not like some temporary curtained off shed in the middle of a bland railway/airport terminal like foyer.
- Official Description (provided by the hotel):
- The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more less
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- Also Known As:
- Sofitel Hamburg Alter Wall Hotel Hamburg
- Accor Hamburg Alter Wall
- Hamburg Sofitel